Last night I attempted to order custom window blinds at the store in Memorial City Mall in Houston, Tx. Not only has the department been stripped down to virtually no selection, it was impossible to make a purchase. The clerk, Debra did not have any idea how to order the blinds nor could she tell me what they would cost. She had no knowledge of window coverings and really wasn't helpful and was rude. I asked for a Manager and was told that the Store Manager would not be able to assist since no one in the store knew how the complicated system of ordering worked. I was told that if I did order, they would be unable to give me or email any details of the order. Faced with no price, a rude clerk who doesn't know how to order anything and no sample/ display of what I would be ordering - I left the store empty handed.
What has happened to the best retail Drapery department on the planet? I think that someone at the top has confused consumers wanting "value" with cheap plain vanilla merchandise. In the past, JC Penney is where even decorators and designers would go for all things relating to window coverings. If you needed even a small piece of specialty hardware for a window covering, they had it. If you wanted anything from quality ready made drapes/ curtains to custom designs- they had it all with friendly, knowledgeable staff to assist at good prices. The brands were high quality, timeless and reliable. They have stopped carrying their best seller's in favor of Martha Stewart stuff that is just like what you can buy at Macy's - who by the way has never had a great window coverings department.
Dear JC Penney's, Please bring back the entire drapery line including Lisette sheers. Please bring back the Ralph Lauren American Classics. The Martha Stewart stuff might have an appeal as an end-cap offering but not as an entire department. There were many things that could have been done to improve sales/ profits at the old JC Penney. I'm not sure how to fix the disaster this has become but something needs to be done quickly!
Product or Service Mentioned: Jcpenney Sales Manager.