I ordered a bed frame that went on half off a day or so later.I called to cancel or ask for the new price.
I was allowed neither. I called again a few days later after I found the price again on line. I was elevated to a supervisor named Mike who told me I already got a good deal(actually, I didn't). He was very argumentative and indicated there were no notes on line about my previous discussion.
He eventually told me I could refuse delivery and I wouldn't be charged anything. My husband watched the delivery person punch in the codes that MIke said he would do. Mike also said he would "personally take care" of the return. Well, yesterday I called( has been a couple of weeks) and nothing had been done and no notes were on the screen(as he had promised).
The last person I spoke with gave me her name and worker number(something not mentioned previously). Whereas the first person said adjustments were made all the time, Mike indicated they never were. When I pointed out the new price and coupon currently advertised for the item I ordered, Mike indicated the coupon was only for bedding. I sat there while we spoke and punched everything in as if I was ordering the bed and guess what?
The coupon took! I can't imagine a supervisor not knowing who coupons work, or not having the intellectual curiosity to do what I did while speaking to him(he declined when I pointed out what I had just did and the coupon worked).
He also lied and made no notes on the screen and did not take care of my return.For a company on life-support, this isn't how you treat people.
Review about: Jcpenney Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Full refund.
I liked: Products.
I didn't like: Way the situation was handled.