State: Virginia Product: Jcpenney Account Clear all filters (4 of 53 reviews match)
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I've had an account with JC Penny since the 80's, and I admittingly don't go to the store that often...(live a good ways away), however I did shop there today 4/10/16 and spent a lot of time picking out items to get the best prices with coupons and using my JC Penney...
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Review
#827330 Review #827330 is a subjective opinion of poster.
Product
Jcpenney Account
Pros
  • Leaving the store for last time
Cons
  • Hanging on the phone 30 minutes for answer
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund
Tags
  • Bad Practices
3.0
Details
My husband and I ordered a mattress set on Nov 27th and we recieved confirmation and money was taken out of our account on Dec 4th stating that the items were shipped. A week went by and no phone call or email, so I called custo.er service who indicated that the...
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1 comment
Anonymous
#1171233

Update: I did write my attorney general and they did send a letter to the company and sent my a copy of their reply. It was a total lie!

That mentioned how they tried to call me and the phone was disconnected and I could get in contact with a manager (left her name) blah blah blah. Of course I called and the person was not there and left a message with my phone number and email address. Guess what? She never called me back!

Big surprise! So at the moment no furniture from JC Penney department store ever!

Review
#758466 Review #758466 is a subjective opinion of poster.
Product
Jcpenney Account
Reason of review
Problem with delivery

Jcpenney in Midlothian, Virginia - Online Ordering and shipping to store

Ordered 2 items online to delivery to the store to avoid the shipping charges on Dec. 27. Kept checking my account, it kept saying "no orders to show in this account". Finally gave up and called customer service. What alot of help they were. She stated that my merchandise was in the store, but she had no clue how long it'd been there. Also had no reason why I was not notified when the items came in. Also had ordered some Christmas presents and was never told items had been back ordered. Just thankful I ordered Christmas back in November! I will NOT order from JCP again.
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Review
#374810 Review #374810 is a subjective opinion of poster.
Product
Jcpenney Account
Tags
  • shipping charges

Jcpenney in Reston, Virginia - Beware: JCPenny/GE Capital make errors and lie

We keep getting bills from JC Penny. Our account was resolved weeks ago while working with a gentleman from GE Capital. We paid the balance owed and an agreement was reached that the fees would be removed. There were errors on our account made by Penny's as well and these were corrected. The gentleman assisting us was Peter Richards who is located in India. The confirmation number is 4071302. We paid $122.14 as requested. The penalty of $37.95 was waived. Personnel from GE Capital act like they never make mistakes and assume that people who call are dead beats, in terms of attitude on the phone. Oddly, even though we assume that GE Capital has systems and accounting savvy, we had several errors in attempting to pay bills on line. The new executive leadership ought to wonder how many JCP customers like us are pissed and will NEVER buy again. I would appreciate your clearing our account.
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2 comments
Anonymous
#578842

obviously you have no idea how jcp works "anonymous". they are professional blame shifters.

nothing is ever their fault and no one knows how to fix it.

trust me, i worked there, had to deal with many MANY complaints and returns. That company is whack.

Anonymous
#549230

Yes you bought things at JCPenney's but they don't do the billing. Its sent through GEMB. JCP has next to nothing to do with it.

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Review
#303976 Review #303976 is a subjective opinion of poster.
Product
Jcpenney Account

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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