I just moved here from Cedar Rapids Iowa and I bought a house in Folsom california. I always LOVED he Jc Penneys store in Iowa.
I began shopping at The Sunrise Mall Store In Citrus Heights California. I encountered the WORST customer service ever! The associates at the store were extremely rude, unfriendly and more interested in visiting with friends then helping the customer especially the mens department. I got fed up and asked to talk to the store manager but he was not around and told by 1 associate that he is a *** .
So I filed a complaint out ont he web site about it. I got a phoney e-mail back. Why do I say it was phoney - yes the store manager wrote he was sorry and would take care of the matter. Then 2 minutes later I got another e-mail from the corporate office between him ( Steve Phillips) and another lady Shannon saying it was written by an ex- associate for retailation.
I never worked for that store or company. If associates are retailating against him he must be a terrible man to work for or is just an excuse for his associates bad attitudes. It was a week ago I re wrote them telling I did not appreciate being told I was an ex- associate and have not heard anything back. Wrote to corporate office and have not heard back.
This is the worst example of Customer service.
I think that manager Steve phillips is very rude just like his associates in my own oppion.This is just my experience and views- not neccessarily the view of everyone. Just expressing my views like I have a right to do.
Product or Service Mentioned: Jcpenney Manager.
Monetary Loss: $1000.