Not resolved

i ordered the same item 2 different times online when they were in stock only to find they never were...i even ordered the item threw the agent with a supervisor with her over the phone to make sure the item was available....status alerts said shipped which was a lie...i called numerous times and spoke to about 20 different agents and was always told item was in stock an shipped......i even threw my old tree awat after being assured the item was available...this store has no idea what they are i know why amazon is booming...such a shame on there behalf...will never shop there again,

Product or Service Mentioned: Jcpenney Shipping Service.

Reason of review: Order processing issue.

Preferred solution: Let the company propose a solution.

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