State: Texas Product: Jcpenney Shipping Service Clear all filters (7 of 115 reviews match)
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1.0
Details
I placed an order online with JCP on 11/26/18. One item shipped one did not, but they created a shipping label and never gave the item to UPS. There only solution offered to me was to take a refund (which I have to go and process myself through paypal), wait 5-7 days...
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#1420932 Review #1420932 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Jcp doesnt ship product lies and poor customer service
Reason of review
Problem with delivery
Loss
$62
Preferred solution
Deliver product or service ordered

Jcpenney in San Antonio, Texas - Ship to store takes 10 business days

3.1
Details
Ordered November 16th, still no order at the store. Repeatedly do not get emails when orders arrive at the store and many times cannot get anything other than a recording saying no one is available when I call the store directly. I went in person yesterday. I'm thinking JCPenney will be going out of business soon.
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#1409181 Review #1409181 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Jcpenney in Lubbock, Texas - Online order

I order some items from JCPenney's online. I paid for 2 day shipping. I needed these items for a wedding I kept calling to follow up with customer service. The young lady was very nice. Parently she didn't know the process at all. To make a long story short. I did not receive my items at all. Dad was just finally show up a week late I would never order again from JCPenney's very unhappy Sad
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#1400072 Review #1400072 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Not as described/ advertised

Jcpenney in San Antonio, Texas - Zero Apologies

1.0
Details
I placed an order Feb 11... still not here. Looked up tracking and my makeup is at a gas station!! So gross! Asked for another to be sent and was told if I buy another they will send another... wait for my YouTube video to drop.
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#1197360 Review #1197360 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Jcpenney Shipping Service Review

Called in to place order. Took about 10 minutes to get someone to help. Ordered notice was charge shipping fee and called back another 10 minutes and no help to late tocancel order??
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#909429 Review #909429 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Jcpenney in Houston, Texas - Customer Service

This is my second time ordering ONLINE with JCPENNY, and I must the service is HORRIBLE!!! I called customer service to follow up on my order just to see if it was at the store and the REP told me it was at the store and I could go and pick up my order, I went the next day only to be told my order was in yet. I will NEVER order from you guys again, it's been 7 days and I still haven't received an email nor a call about my order!! JCP needs a better system when it comes to SHIPPING!! SINCERELY A VERY DISSATISFIED CUSTOMER!!
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#369992 Review #369992 is a subjective opinion of poster.
Service
Jcpenney Shipping Service

Jcpenney in Fort Worth, Texas - Cancelled order

Order number 2012-3005-1001-1576 was cancelled. I called customer service and the lady I talked to had to check with someone else. She finally came back and said the item was out of stock and the manufacture would not be shipping any more to JCP. Why didn't the status of the order say 'out of stock'? No mention was made of any alternate consoles I might be interested in. I feel like JCP just did not want my business. A few days later I was contacted by someone at JCP and wanted to know if I knew about the status of the order. That is pitiful. I have since logged back onto your web site and it appears I can still order the same item. Something is wrong. By the way, we have since found the console we wanted at Tuesday morning. I have sort of been following what has been happening at JCP and wondered if things would work out. Guess not.
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#356087 Review #356087 is a subjective opinion of poster.
Service
Jcpenney Shipping Service

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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