State: Texas Product: Jcpenney Manager Clear all filters (9 of 78 reviews match)
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1.7
Details
I called the JC Penny store at Meyerland, Houston, TX. Nobody answers the phones. I had to call the jewelry department to speak with a person. I finally talked to a woman, I think she was a manager or floor supervisor. I asked her if she had an item. She said, "hold...
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1 comment
Anonymous
#1757405

"I am going to call a store right before a close." Entitled ***

Review
#1165906 Review #1165906 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Poor customer service
1.0
Details
Went to jcpenny 3 times in last week, and each time dealt with the same manager and had problem with her attitude. Last time i return something and she came and asked the cashier what she was doing and after returning everything, the manager started scanning and...
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4 comments
Anonymous
#1327126

You need to stop being a liar & a scam artist as the store personnel are clearly on to your games. As a person who works hard for her money, I do not have to be nice to someone who is a known THIEF.

Yes, you're a thief cause you're clearly trying to work the system. Get a job....or better yet...get a life!

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Review
#1037927 Review #1037927 is a subjective opinion of poster.
Service
Jcpenney Manager
Cons
  • Not helpful
  • Customer service or quality
  • Incorrect information
Reason of review
Poor customer service
Loss
$100
Tags
  • rude employee
3.9
Details
I am so disappointed in my recent experience with JCPenney. I have always been a dedicated customer, and I just don't have any faith in JCPenney anymore. I placed an order via JCPenney.com Order#2017-0895-1016-7612 on March 30th. On March 31st I received an email...
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1 comment
Anonymous
#1314974

Heartbroken???

Review
#1033149 Review #1033149 is a subjective opinion of poster.
Service
Jcpenney Manager
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution
I have a friend who works at J C Penney.Their manager will NOT get anything to help detect counterfeit money, such as a pen. When they take what looks like very real money in and it turns out to be counterfeit, the employee is required to pay what was lost by the...
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1 comment
Anonymous
#1195091

That's ***. I work at JCP, and employees are not responsible for counterfeit money. We do have a pen that we use to detect counterfeit bills....

Review
#846401 Review #846401 is a subjective opinion of poster.
Service
Jcpenney Manager
Cons
  • Policy on counterfeit money
Reason of review
policy on counterfeit money
4.0
Details
I am currently a JC Penney employee at store 0820 in Houston, Texas.I am filing a complaint for a fellow employee. She works in the lingerie department. I am not exactly sure how to spell her name, but it is along the lines of Elisha. She works very hard in her...
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1 comment
Anonymous
#1118707

Why can't this poor little baby stand up for herself?

Review
#798646 Review #798646 is a subjective opinion of poster.
Service
Jcpenney Manager
Pros
  • Employees
Cons
  • Upper management
Reason of review
Upper Management
Preferred solution
Let the company propose a solution
RUN AS FAST AS YOU CAN FROM THIS SALON/STORE. A SO CALL STYLIST BY THE NAME OF ROCHELL CALL HERSELF A "MASTER" STYLIST" AND SHE HAVE NO IDEA ABOUT HAIR, BESIDES THAT GOLD PIECE OF SHREDDED WIG SHE WEAR HANGING OFF THE SIDE OF HER HEAD. I REQUEST TO SEE HER MANAGER, AND...
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11 comments
Anonymous
#1316418

Maybe u should rethink your use of grammar.

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Review
#328959 Review #328959 is a subjective opinion of poster.
Service
Jcpenney Manager
Loss
$55

Jcpenney in Dallas, Texas - Jcp might go down

as a former employee I saw all the negative impacts the new pricing strategy had on customers...after being laid off along wih 60 plus associates...all I can say is in the store I worked at the store manager, i never saw her work, supervisors were kinda rude to customers and most of them wanted us to do their job, plus they made us watch videos from the new ceo and they wanted us to be all cheerful and applaud and adore the man...he came all simple dressed in the videos as if to make you feel he is like you....also management theyy would always say in the morning meetings we were not associates but their business partners....my a$%%...all I can say most of the snitches kept eir jobs.......jcp is going down with their new marketing...everything is more expensive and cheap quality.
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3 comments
Anonymous
#534747

JCPenney became an awful, cheapy imitation of Target. The quality of everything is way down - shoes, clothing, jewelry, everything.

The styles are awful teenage styles that are designed to be worn once and thrown away. I've been shopping there for about 20 years, but no more.

No self-respecting woman over 30 would wear this junk! It was good till it lasted but now I wouldn't care if it goes out of business...

Anonymous
#493058

I work at jcp and I don't really see any of this negativity in our store. Most of our customers are loving the new pricing system.

I worked on the team that repriced everything. We touched every piece in the store and put new pricing on them. Everything in the store is priced down everyday to that of the coupon price or pretty close. We carry the same brands that we always have it is true we are dropping a couple of bigger brands only because they didn't sell well anyway and we will be replacing them with others and I think you will be happily surprised by them.

I feel that people just don't like change and that is the problem.....think outside the box and you will see that a lot of things as far as the customers side is better for them. Yes we have lost a lot of people and that is a sad thing. This is what happens when a company reorganizes, we see this all over the country. The fact is it is reorganize or possibly go out of business.

I would think the reorganization is the better choice. Come on people use your brain.

Anonymous
#469872

Fair and square my ***. What a disasterous advertisment scheme obviously designed by a MAN who has no idea what women want.

Fire this pompous *** and replace him with a woman. Bring the old JCPENNEY back--it worked for decades so dont ruin a good thing.

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Review
#311812 Review #311812 is a subjective opinion of poster.
Service
Jcpenney Manager
I visited the store yesterday in Corpus Christi and I walked from the mall entrance to Jc Pennys nobody spoke I stopped and looked at the accessories and the associate didn't speak at all. When I went up stairs to the children's department a lady did speak she...
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4 comments
Anonymous
#482080

Why did you not speak up if you needed help. They are not mind readers.

For all they know if they approached you asking if you needed help you could have told them to *** off. You had two people speak to you.

Perhaps you are lonely and wanted everyone to talk to you. Well if you want that to happen adjust your attitude.

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Review
#267562 Review #267562 is a subjective opinion of poster.
Service
Jcpenney Manager

Bought a recliner from JCPenney and it is faulty and they will not take it back

I purchased a recliner for my mother-in-law for Christmas. When we gave it to her she seemed to like it but the more she sat in it the more uncomfortable it became. You can feel the boards in the arms and footrest. As a matter of fact she has a sore on her arm from the chair. I called and want to return the chair and they informed me they have a no return policy. I would not have purchased the chair had I know this because it was a gift. They advised me it is on the reciept, which they hand you in a nice pamphlet so you can not see it. They should have advised me of the no return policy and also pointed it out on the reciept and sign it. I have called the store and the furniture store and was told a manager would call me back from both placed and that have been over 30 hours ago.
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1 comment
Anonymous
#246683

I bought two rocker recliners and chose them because they were very comfortable. a necessity for me due to illness.

The chairs they sent were not at all the same chairs i had chosen at the store>After much arguing and complaining I was allowed to pick two new chairs but when they arrived they were even harder in the seats than the two I sent back. I am stuck with chairs I cannot use because Penny engages in the old bait and switch scam.I will never spend another dime with those crooks.

I had been a loyal customer for over 50 years. Kiss my *** Pennys.

Review
#168284 Review #168284 is a subjective opinion of poster.
Service
Jcpenney Manager

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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