State: Texas City: Houston Clear all filters (22 of 1658 reviews match)
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I placed an order (Ring) November 10th 2018 in which they shipped and I received an email saying my order was delivered via UPS on November 19th 2018 but, when I get home there is nothing there! I immediately called UPS which advised me they left it at the front door....
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Review
#1404468 Review #1404468 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Full refund
Worst Experience Ever In Jcpenney Memorial City Mall Salon, They have the worst receptionist there. I saw her name tag and her name was Darcey. I was trying to check out some products in the front desk, and she was sitting inside the salon on her phone and saw me and...
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1 comment
Anonymous
#1482339

She was on the phone helping a customer. This seriously ruined your day & affected you THIS much???!

Wow. You seem overly sensitive & seem to have VERY low self-esteem. That's really sad. I couldn't imagine living my life depending on how others look at me & only that being the deciding factor whether my day is going well or not!

I hope you decide to get medical help for your inner issues. Good luck!

Review
#1251216 Review #1251216 is a subjective opinion of poster.
Service
Jcpenney Receptionist
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • salon center
  • Receptionist
1.7
Details
I called the JC Penny store at Meyerland, Houston, TX. Nobody answers the phones. I had to call the jewelry department to speak with a person. I finally talked to a woman, I think she was a manager or floor supervisor. I asked her if she had an item. She said, "hold...
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1 comment
Anonymous
#1757405

"I am going to call a store right before a close." Entitled ***

Review
#1165906 Review #1165906 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Poor customer service

Jcpenney in Houston, Texas - Human Resource Person

3.2
Details
I met the rudest HR person at the JCP in Cypress Towne Center today. Her name is Kelly. I applied for a position she called me to see if I was still interested, told her yes she asked about my availability when I told her she just hung up the phone. I wasn't far away from the store when she called so I stopped in five minutes later. The girl looked at me and asked who are you in her rudest voice. So I stood my ground and told her you spoke to me five minutes ago, can I speak to the manager, she said she was. I am appalled that JCP has these kinds of people working at their stores. Trust and believe I am done with JCP. I get my hair everything done there that's it. Not giving my money to pay people who treat me badly. Get people in your stores who are personable...She looked horrible and her attitude was even worst.
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Review
#901855 Review #901855 is a subjective opinion of poster.
Cons
  • Way kelly dealt with me
  • Misuse of power by management
Reason of review
Poor customer service

Jcpenney Doorbuster Deal Review from Houston, Texas

Went to jcpenney today was supposed to be having a door buster sale, nothing was on sale every items that I picked up to purchase was supposed to be on sale, well when the cashier stated ringing the items they was not on sale so I but it all back, well if you are having a sale please place the items in front of your store no need to pick up items and then findout that you are really not having a sale just a *** game to get customers to come in and purchase items I will never shop at your store again
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Review
#867710 Review #867710 is a subjective opinion of poster.
Service
Jcpenney Doorbuster Deal
Reason of review
Not as described/ advertised
4.0
Details
I am currently a JC Penney employee at store 0820 in Houston, Texas.I am filing a complaint for a fellow employee. She works in the lingerie department. I am not exactly sure how to spell her name, but it is along the lines of Elisha. She works very hard in her...
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1 comment
Anonymous
#1118707

Why can't this poor little baby stand up for herself?

Review
#798646 Review #798646 is a subjective opinion of poster.
Service
Jcpenney Manager
Pros
  • Employees
Cons
  • Upper management
Reason of review
Upper Management
Preferred solution
Let the company propose a solution

Jcpenney in Houston, Texas - WORST CREDIT CARD EVER--TIRED OF IT-HATE IT

ABSOLUTELY TIRED OF THIS CARD--I WILL USE THE CARD FOR AN ORDER AND EVERYTHING WORKS FINE. NEXT DAY I TRY TO USE IT AND THEY CANCEL MY ORDER--I CALL CUSTOMER SERVICE AND GET TRANSFERRED TO THE CREDIT CARD DEPARTMENT--YOUR CARD IS GREAT SHOULD NOT BE A PROBLEM, YOU WANT ME TO TRANSFER YOU BACK. SO I GO BACK AND TALK TO 5 PEOPLE--SOMETIMES I HAVE TO REORDER SEVERAL TIMES. NOT WORTH THE HASSLE--I AM GOING TO THROW THIS CARD AWAY AND START USING MACYS. I CALLED TODAY AND WAS TOLD IT WAS BECAUSE I WAS SHIPPING TO MY SON IN ANOTHER STATE. REALLY, IT DIDN"T SEEM TO MATTER YESTERDAY. I USED THE CARD AT X-MAS HAVING THE ITEM SHIPPED TO THE STORE AND OF COURSE IT WAS CANCELED, CAME HOME REORDER THE ITEM AND NO PROBLEM. I NEEDED THESE ITEMS IN A HURRY FOR MY SON TO ONLY FIND OUT THEY WERE CANCELED--THIS GENERATION CAN NOT HANDLE UNDEPENDABLE.
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Review
#771631 Review #771631 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
CREDIT CARD ISSUE
Preferred solution
SOME ONE IN THE CREDIT CARD DEPARTMENT THAT CARES TO LOOK AT MY CARD AND SEE WHY THIS IS HAPPENING-IT IS REALLY TO LATE THOUGH.

Jcpenney Big And Tall Review from Houston, Texas

I'm very disappointed with Jcpenney. I went to the location in san antonio tx alamo ranch area to shop for my husband because he likes there big and tall clothing. Well I'm so upset with this company. The big and tall section was pushed all the way in the back at the corner of the store right next to the bath section! Thanks for making the bigger people feel even more out of place! I rate them no stars and will never shop there again!!
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Review
#660579 Review #660579 is a subjective opinion of poster.
Reason of review
Bad quality

Credit Limit Review

I been a good customer never been late had a 2,800 credit limit & my credit limit was reduce to 1, + why ??
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Review
#570996 Review #570996 is a subjective opinion of poster.

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney Products and Services Reviews

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Jcpenney - Fitting Room Review from Houston, Texas

At the San Antonio, Northstar Mall, JCPenney, upstairs in the woman's section, I went into the fitting room (which didn't even have a sign marking it as such, but I did hear someone else changing in there already) and it was like changing in a back alley. It smelled of old urine. I couldn't even concentrate on the clothing. I went to a different fitting room that was marked the second time but it was just as bad. It didn't smell like urine but it was filthy. Smudge on the mirror, crackers on the floor and it looked as though nothing had ever been cleaned....ever. Needless to say, I will not be returning to this store again.
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1 comment
Anonymous
#895598

Unfortunately, customers DO *** in the fitting rooms. They change tampons, leave dirty socks, change diapers, and leave it all behind for associates to pick up.

Unfortunately, such bodily fluids are transmitters of disease as well and associates are not equipped with disinfectant or cleaners to pick up the aftermath. The best they can do is dry up the ***.

There's no one to blame but your own fellow customers.

Review
#527413 Review #527413 is a subjective opinion of poster.