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I bought a mattress on July 16 2017, I was assured the mattress would be arriving around August 2nd and I would hear from the delivery company. The 2nd came and went so I checked the website and it just said shipped. I waited until 8/6/17 to call and get update. I...
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Company wrote 0 public responses to the review from Aug 23, 2017.
2.0
I liked
  • Staff at the store who sold me the matress was wonderful
I didn't like
  • Worst customer service
  • Rudeness from customer service
  • Never ending wait to talk to customer service
#1091499
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Jcpenney Rockwall it's a nightmare working there the managers are very *** and they like only people who can kiss their ***. They had preference for certain employees if they don't like you they ignore you all the time. Unethical behavior from these supervisors. Never...
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Company wrote 0 public responses to the review from Aug 09, 2016.
#897745
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I have become extremely uncomfortable working for JC Penny. At first, i was overwhelmed with excitement because everyone in my family has worked for and enjoyed the company. About a week ago i felt a little uneasy while performing daily activities. ..... kinda like a...
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Company wrote 0 public responses to the review from Oct 12, 2015.
Anonymous
Anonymous

Immmm.. I don't know how to say this without coming across as rude but... I think you might be having a mini psychotic episode. Your writing seems disjointed and erratic. If y...

4.0
#714999
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Featured
Jcpenney - Shoes Review from Dallas, Texas
We went in and found a pair of shoes and sign said on sale for $19.99 and get to register and lady says no so I didn't get my shoes that I really wanted because they put the sign in the wrong spot. I think they need to sell them to me for that price. This place...
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Company wrote 0 public responses to the review from May 10, 2015.
Anonymous
Anonymous

Customer always have the right I'd they put the wrong price still they suposted to give it to u in that price next time that happen to u call branch manager

Anonymous
Anonymous

?? You think people are ***? You likely moved the sign..

#633724
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I purchased two sets of dinner ware received both one broken,customer service said to return to a store to receive replacement for broken pieces, store said they could not do it because bought online,called customer service back now they want me to buy another set,send...
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Company wrote 0 private or public responses to the review from Dec 28, 2013.
#467130
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As best I can tell from the multiple phone calls and emails to jcp, my Black Friday online order that I was notified was shipped on 12/2 was never fulfilled. I've been advised that if my order isn't delivered tomorrow I can call them and they will credit me for the...
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Company wrote 0 public responses to the review from Dec 13, 2013.
#463558
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I ordered a bedroom suit from JCPenney. I saw the items in store, however, the sales people were too busy to help and asked that I call to order. I placed my order by phone in May 2013. Today it is June 25 and I still have no bed or nightstands. JCPenney customer...
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Company wrote 0 public responses to the review from Jun 25, 2013.
Anonymous
your just an abusive customer

Two things wrong with this...you ordered a full 'suite' from JCP. You went to a store to inquire about your purchase which was an'online order'. A store can not tell you when ...

#423250
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JCPenney processes are old and antiquated.I ordered custom draperies which it turned out the fabric was not available, so I cancelled that part of the order. It looks like they still billed me for the entire order. I have been trying to find out how they handled the...
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Company wrote 0 public responses to the review from Jun 04, 2013.
Anonymous
Anonymous

Try calling customer service they usually can help more with billing then.in.store. in store has limited access to accounts. And you get billed when items are shipped if you ...

#414640
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Need you to bring St. John's Bay jeans back, please. These are the greatest fitting jeans ever. Need more NOW. Can't believe management made a decision to stop carrying this and other old reliable brands. Now all the clothing is "fashion". We are not all 15-30...
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Company wrote 0 public responses to the review from May 03, 2013.
nikalseyn
nikalseyn

Welcome to the new JC Penny.

#405481
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The new management of JCP has no idea what they are doing. My daughter, yes, daughter, was hired by JCP after completing her Master's degree. They were suppose to start her at the Master's degree level but didn't. Then the head of HR called her in after a few months...
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Company wrote 0 private or public responses to the review from Apr 06, 2012.
Dylanesq
Dylanesq

Those new I-pad type \'roving registers\' freak me out royally and will stop me ever returning.

Anonymous
Anonymous

I am a supervisor at jcpenney and I can tell you, yes, everything J Nick wrote is true. Not only have they been laying off in the Home Office, they have been laying off in the...

#310457
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