Not resolved

I received an incomplete order. I called customer service.

Spent 14 minutes with someone with an extremely heavy accent and a very difficult time understanding her. She did not listen to my questions and continually interrupted me. She even suggested that I look again and recount my order, which I had already done. She said I had to wait and call back.

I asked for a supervisor, was put on hold and someone disconnected. I called back and asked for a supervisor again. I was told even though the item was on the invoice it was not necessarily mailed because shipping sometimes "mistakes happen." I was again to wait and see if the item shows up. So disorganized.

Also, so tired of customer service that is "outsourced".

I think I will no longer shop at JCPenny either online or at the store. Very disappointed with the service.

Product or Service Mentioned: Jcpenney Shipping Service.

Reason of review: Order processing issue.

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