Purchased a sofa from JcPenny in December 2017 with insurance. The furniture that was delivered in good condition but in July we noticed the stitches came off.
I called JCPenny customer service and told them what occurred. We were able to get a repair shop here to look at which later on was told by we had to pay $450 for repair. I informed the agent that I purchased insurance at the moment of the online purchase. Long story short it's been three months and JcPenny has not been able to resolve my issue.
The last thing they told me today is that I have to pay $385 for pickup and restocking fee. My last resort is to get in contact with Help Me Howard at WSVN in Miami.
I'm assuming JcPenny contract their customer service which is getting a bad rap. Don't "purchase" any online product from JcPenny since they cannot resolve any issues.