We purchased dining set from JCP.com on line on August 2, 2015. The chair that came with the set broke in February 2016.
The repair person came and repaired it. The same chair broke again. Now it is over 16 months and JCP refuses to fix this chair. I called JCP head quarter at 972-431-1000 and explained the issue.
I discussed it with someone called Laporsha. She was unyielding. She says it is now my issue not JCP. A piece of furniture do not brake if it is correctly repaired.
I am glad JCP is going out of business. They deserve it.
Their customer service sucks and there are several Laporsha working at JCP. I am not visiting JCP store any time soon.
Review about: Furniture Set.
Reason of review: Bad quality.
Monetary Loss: $289.
Preferred solution: Repair or replace the set or refund.
I didn't like: Customer service or quality.