Jcpenney - Shipping too slow & expensive-they suck

313 of 1059 Jcpenney reviews

I purchased $51 worth of merchandise almost a week ago and not only did it take 2 days for them to actually have a tracking number but they shipped it UPS Surepost, which relies on the post office for the last leg of the shipment.One would think that the $8.95 they charged shipping (which amounts to 15% of the purchase price) would be the regular UPS service and not the cheap version.

I sure hope I don't have to return the merchandise because I'll bet I'll have to lay out another $10 to get it back. Clumsy me, I forgot why I don't shop at JC Penney.

Overpriced, slow service, crappy merchandise.What's not to hate?

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Slow expensive shipping

Reason of review:
Problem with delivery
Preferred solution:
Price reduction
Product or service
Review category
Auctions and Internet Stores
review #637920

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313 of 1059 Jcpenney reviews
joe blow

2 days ago #1289843 Hingham, Massachusetts, United States

i, too, ordered an item from JC Penney.
took them 3 days before they actually shipped item, and then by FRUSTRATINGLY slow UPS surepost that adds 2 - 3 days of shipping time.
i, too, paid $8.95 shipping / handling. a BIG ripoff.
turns out the item shipped from a distribution center 40 miles from my residence and took 8 days to travel that distance.
i will never order from JCPenny again !!

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Sep 06, 2016 #1208610 Philadelphia, Pennsylvania, United States

I agree, my package has been 20 minutes away from me since September 2nd, but has not been sent out for delivery yet. This is horrible.

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Jan 18, 2016 #1096642

DITTO. Absolutely ridiculous! Expensive, slow and not even UPS or FedEx...stuffed in the mailbox by mailman. Really quite pathetic. It's no wonder they struggle nationally. Just a matter of before this company is a relic of the past.

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