Watsonville, California
Not resolved
5 comments

I purchased $51 worth of merchandise almost a week ago and not only did it take 2 days for them to actually have a tracking number but they shipped it UPS Surepost, which relies on the post office for the last leg of the shipment. One would think that the $8.95 they charged shipping (which amounts to 15% of the purchase price) would be the regular UPS service and not the cheap version.

I sure hope I don't have to return the merchandise because I'll bet I'll have to lay out another $10 to get it back. Clumsy me, I forgot why I don't shop at JC Penney.

Overpriced, slow service, *** merchandise. What's not to hate?

Reason of review: Problem with delivery.

Preferred solution: Price reduction.

Jcpenney Cons: Slow expensive shipping.

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Anonymous
#1729986

Its been 9 days since my order. Its had a tracking # for 2 days now.

2 of my items have been cancelled in the last 2 days because they are sold out.

They weren't sold out when I made my purchase 9 days ago. I need a new place to shop.

Anonymous
#1694299

Took 8 days for them to ship. A full day has passed and the tracking still shows nothing so I dont even think it has technically shipped only the printing label created.

Ughhh. And they wonder why they are hurting for business...

Anonymous
#1289843

i, too, ordered an item from JC Penney.

took them 3 days before they actually shipped item, and then by FRUSTRATINGLY slow UPS surepost that adds 2 - 3 days of shipping time.

i, too, paid $8.95 shipping / handling. a BIG ripoff.

turns out the item shipped from a distribution center 40 miles from my residence and took 8 days to travel that distance.

i will never order from JCPenny again !!

Anonymous
#1208610

I agree, my package has been 20 minutes away from me since September 2nd, but has not been sent out for delivery yet. This is horrible.

Anonymous
#1096642

DITTO. Absolutely ridiculous!

Expensive, slow and not even UPS or FedEx...stuffed in the mailbox by mailman. Really quite pathetic.

It's no wonder they struggle nationally. Just a matter of before this company is a relic of the past.