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JCPenney has changed their return policy to a flat rate per order. This becomes expensive when you have multiple orders and have to pay separate shipping costs per order yet you return them all to the same shipping location which is UPS.

So, for example, if you have four orders and youre returning one item per order, its going to cost you $32 for UPS to send back 4 items probably in one shipment. That is just absolutely ridiculous. Prior to this, you could send back multiple items from multiple orders to one location depending on your location. This was better for me.

Since theyve closed my local store, Ive been forced to order over the Internet. Im just completely disgusted

Location: Waterbury, Connecticut

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