I was very ill and didnt get my check in on time to pay my little bill. It was only a few days late.
My new bill had $35.00 late charges added to my less than $50 balance. No explanation. When I researched how to protest this incredibly insane late charge I was given instructions that would befuddle a rocket scientist. forbidden from telephoning, I was told to write a letter with all details and then maybe it would be taken under advisement.
In my long life I have never been charged such an exhorbitant late charge. They bank on you not having the time or wherewithall to write a letter and risk your credit rating and just paying their blood money.
What the heck is going on at Penneys. This the latest in their bad business practices.
Reason of review: Problems with payment.