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Jcpenney - Ear rings

1.0
Details
Purchase esrings for granddaughter some gold hoops fors mot fastens tight die to this earring came undone and lost when pulled off shirt. Would not recommend these gold hoop
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Review
#1673547 Review #1673547 is a subjective opinion of poster.
Reason of review
Damaged or defective

Jcpenney - Coupons

1.4
Details
I have been shopping at penny’s for years.i went in today with 2 different items and 2 different coupons I was told I had to go to two different lines to use both REDIULOUS!! I will not be shopping there again
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Review
#1672144 Review #1672144 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Jcpenney - Rebate not working

1.0
Details
I received a rebate visa card for buying an air fryer. The card is not able to activate. I have tried at least 15 times to activate it. This is a scam.
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Review
#1672786 Review #1672786 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$20
Preferred solution
Full refund
Tags
  • Prepaid Card Does Not Work
1.0
Details
Do NOT use they order to store option. I was charged for an item that has taken almost 3 weeks to arrive at the store, and I cannot cancel the order or receive a refund until the item is received at the store. No one is willing to help, or do anything about it. Why...
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Review
#1620807 Review #1620807 is a subjective opinion of poster.
Cons
  • Will never darken a jcpenney store again
  • Rude employee
  • Worst customer service
Reason of review
Poor customer service
Loss
$29
Preferred solution
Full refund

Jcpenney in Parkersburg, West Virginia - My money is being held hostage.

1.0
Details
Ordering online for store pickup. Didn’t like my PayPal. Charged n refunded PayPal. Then while I ordered another method, charged n ordered via PayPal. Go in to pick up item. Had to cancel one order. Then cashier and someone on JCP.com decide to cancel second order without asking me or getting my permission. Then wanted to ring item up. Yea, no cash on that card to pay for item since there were two charges I have to wait 5-7 days to be refunded. An hour of my life I won’t get back along with money I might want to use being withheld from me. And 5-7 days, that 40% coupon I had will be expired. Never shopping JCPenneys again.
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Review
#1663682 Review #1663682 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Cons
  • Customer service when they make an error
  • Rude employees
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Person who cancelled my paid for order without permission fired. My time compensated for, and interest on money held hostage
Tags
  • Poor Attitude Toward Customer
  • Unreliable Online Ordering System

Jcpenney - Can't get a rebate form for my waffle iron 780-3159 0018

3.2
Details
I tried online but could not get a rebate or a form. Please help I would like to remain a Penny's customers,but after 40 minutes online still no rebate or form. Frustrated
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Review
#1634046 Review #1634046 is a subjective opinion of poster.
Service
Jcpenney Rebate
Cons
  • No help forrebate
  • Customer service sucks
Reason of review
Poor customer service
Loss
$10
Preferred solution
Need rebate
Tags
  • Unable Together Rebate

Jcpenney - Frustrated and Grumpy

1.6
Details
To return items that you have ordered on line through their web site, you have to pay for the shipping. Of course they say you can return to a JCPenny store for free, but that can take up to 2 HOURS. First if I had a JCPenny store convenient and close I would shop there and save myself all this frustration. Second. why do I want to wait around a store, I will no longer shop at, for 2 HOURS to get a return.
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Review
#1624300 Review #1624300 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Sales staff
Cons
  • Service on returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$67
Preferred solution
Full refund

Jcpenney in Otego, New York - Better than nothing, I guess...

1.0
Details
Bought the lifetime warranty for both my diamond solitaire and the wedding band wrap. Diamond on solitaire fell out and they would not replace it, said they would put a CZ in or give me my money back on just the solitaire. Then I find out that payment comes in the form of a JCP gift card...seriously??
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Review
#1680248 Review #1680248 is a subjective opinion of poster.

Jcpenney - Getting Nowhere with JCPenny

1.5
Details
I tried several times to place an order for a dress on line with no success. So I called the 800 number and the operator said because I had so much trouble placing the order she would not charge me for the $8.95 shipping charge. I had to return the dress because it was too large and paid $8.50 postage to return it.by mail because our JCPenny local store had closed. When I inquired about my credit for the return I was told that they received the dress but they would be deducting the $8.95 original shipping because they had no record that their operator placed the order. So I ended up spending $17.45 for a $29. 95 dress. JC Penny should keep their word.
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Review
#1610296 Review #1610296 is a subjective opinion of poster.
Product
Dress
Pros
  • Have inexpensive clothing
Cons
  • Stores are closing incurring return shipping charges
Reason of review
Poor customer service
Loss
$9
Preferred solution
Let the company propose a solution

Jcpenney in Liberal, Kansas - Poor quality

2.1
Details
Jcpenney - Poor quality
Jcpenney - Poor quality
We bought my grandson 8 pair (size 8 husky) because finding his size was difficult and these were the first we found that fit- sadly that was 4 weeks ago and every single pair are ripped in the knee already (and he’s not an overly tough kid) two pair developed holes near the front pocket with no explainable reason! I have never seen such flimsy quality and am highly disappointed in penny’s!
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1 comment
Anonymous
#1757299

That is obviously dirt around the holes! He was obviously crawling in the dirt!

Stop trying to shame a company because you think your grandchild is a saint. LMAO!!!!!!!!!!!

Review
#1449468 Review #1449468 is a subjective opinion of poster.
Product
Jcpenney Jeans