Anonymous
map-marker Fayetteville, Arkansas

Bait and Switch

I ordered two bras and accidentally ordered the wrong cup size. When they arrived and I realized it, I called customer service to see if they could exchange it for the correct cup size. Nope. Have to cancel this order and reorder new. Suddenly the color I had ordered was no longer available and the new price was higher than I started with. I had an originally been given a 20 % discount and could no longer have that. So I cancelled the entire order and I realized when I took it to ups, I was only getting $38 of my $55 order back. I told two friends and they both said "order from Amazon" I will never order or buy anything from JC Penneys again.
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User's recommendation: Buy from Amazon

Jennifer A Mgz

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Verified Reviewer

Returns

I took 2 pairs of pants back to local JC Penney and was told they wouldn't return them because it is 61st day. They are women's career pants by Worthington. My husband bought them for me, but I have not been feeling well after returning from vacation this month. I got food poisoning on the way home and then my feet have been swelling up. Can't something else be done?
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Preferred solution: Full refund

User's recommendation: Return items immediately as their return policy time allocation is minimal compared to other retailers.

1 comment
#2378668

Well, you had plenty of time to return them before you got sick. Just saying.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Parkston, South Dakota

Return

JCPenney - Return
I had 4 mens polo shirts returned May 13,2023. Still havent received any refund! Ive sent numerous emails and calls. Still no refund! Please let me know what is going on ! This is very frustrating and disappointing! TRACKING/REFERENCE 12Y4X050909****177
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Devinne Lwd
map-marker South Hill, Virginia

To talk to a person

I received 5 Bali Bras as a gift they are the wrong size I want to exchange for correct size I don't have a receipt the representative told me I couldn't exchange them the original purchaser have to return them now I'm stuck with 5 $48. bras I can't use
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Fern G Plv

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Verified Reviewer
| map-marker Salt Lake City, Utah

Cancel JCPenney card

I recently moved and cant find my card or my contract info. Will you please cancel my card. And contact me via email on file. Thank you, Fern Goodwin St. George, Utah. 84790
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Jill B Qse

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Verified Reviewer
| map-marker Bonney Lake, Washington

High fees to return mattress

I am shocked at the price I have to pay for a mattress that didn't solve my back problem. I am a 66 years old female who bought a mattress at JCPENNEY about a week ago and will be returning it. I have already paid 75.00 to have it delivered, although I wanted my son to pick it up so that I could waive that fee but I wasn't allowed to do that. Then today I am paying an additional 159.85 to return the mattress. I only paid 499.00 for the mattress itself! I will never shop at JCPENNEY again and can't believe this policy of charging me all this money for a mattress that didn't even help my back problem.
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User's recommendation: Don't purchase mattress

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Dallas, Texas

Missed 1 item

JCPenney - Missed 1 item
JCPenney - Missed 1 item
I missed 1 item in my order when i received. Could you please check it for me? I ordered 6 items. But i got only 5 items. My order number is 2023- 07**- **28-4630. I called I didn't receive Item# RP564-****D Sp 1/4 Zip Fkbc L Cgcn 01.
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User's recommendation: Online order is not convenient for me. 1 item is lost.

Kim B Alw

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Verified Reviewer
| map-marker Stonecrest, Georgia

Return policy