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New Reviewer

I got a credit card bc I like the store

My due date was not one I could set myself and I don't get paid until the 27th, the due date is the 20th. For my first payment I didn't want it to be late!
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ID
#3477922 Review #3477922 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Preferred solution
I wanted my first payment to be within due date

Can’t sign up

JCPenney - Can’t sign up
I'm from Nigeria, trying to singup new in the platform but saying my phone number is incorrect. Any alternative way to singup new becouse i have many members to Signup with my Refferal link.

User's recommendation: Good platform to and ean.

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ID
#3476959 Review #3476959 is a subjective opinion of poster.
Location
Abuja, Fct

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New Reviewer

I can't get anyone to answer a phone

I have tried numerous times to contact my local store. I guess they take their cue from corporate. No one answers their phone either. All I want to know is the status on my jewelry repair. Please someone call me.

User's recommendation: Answer the phone.

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ID
#3471150 Review #3471150 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
Deliver product or service ordered

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New Reviewer
Purchased a wedding ring a year ago in February. It has been in the shop nine times. Let's just say the repair shop has had the ring more than I have. This is my second ring there with the same problem. The repair shop kept denying a buy back on it. So finally called...
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ID
#3469178 Review #3469178 is a subjective opinion of poster.
Location
Jefferson City, Missouri
Preferred solution
Full refund

The birthday commercial is stupid! She is not a super fan but a Paid actress.

The commercial is shown was too much, There is no point to the commercial. Penny James is awful playing the instrument. Finishing off key and many more.

User's recommendation: Spend more money on the commercial.

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ID
#3469018 Review #3469018 is a subjective opinion of poster.
Location
Framingham, Massachusetts

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New Reviewer

Quiero pagar no tengo la tarjeta y no se el balance tampoco recuerdo pagar en internet

no tengo número tarjeta para pagar completo ni el saldo 0404 error de terminación últimos número ss 939260**** mi teléfono
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ID
#3452554 Review #3452554 is a subjective opinion of poster.
Location
Mayaguez, Puerto Rico
Preferred solution
Una tarjeta nueva o una forma de pagar facil

Refund check

I am sorry. I wasn't upset. I just didn't know how to contact someone about a refund check I received. I did receive an email from customer service. Thank you! Always have been happy with JC Penney's.
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ID
#3450933 Review #3450933 is a subjective opinion of poster.
Location
Columbus, Ohio

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New Reviewer

Cannot change any information once you call JCP

JCP is (or was) one of my favorite places to shop. However, I placed an order as I did several times and the shipping addresses was my old address. I called JCP customer service and was told after a 1/2 hour I cannot make any changes. This really needs to be changed because this is an inconvenience on the customer. There should be a smoother process. I really am considering not shopping there anymore This is unfortunate. I really needed these items for a vacation and now I don't even know if I will get it in time and it may be lost and I may be charged. Not a happy customer,
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ID
#3447873 Review #3447873 is a subjective opinion of poster.
Location
Newark, New Jersey
Cons
  • Cancellation process - not convenient for the customer
Preferred solution
Let the company propose a solution

Store returned the mercandise that I ordered without proper notification... plus there was a parade in front of the store that prevented me from getting to the store to pick it up in a timely manner.

I wasn't notified in advance that the merchandise I purchased was returned. There was a St Patrick's Day parade in front of the store so I decided to pick it up the next day and it already left the store that morning. When I ordered it said it would take 3 to 7 days to come in, so I left town for a week and when I returned I found out the stuff came in earlier than what I expected.

User's recommendation: better contact notifications.

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ID
#3441488 Review #3441488 is a subjective opinion of poster.
Location
New Orleans, Louisiana

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New Reviewer

Tried since march 4 to get earrings.

match 25 email says shipped. today says delivered but actually not. 800 number keeps hanging up with no live person. this happens every time I have a problem with JCP
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ID
#3439277 Review #3439277 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Complaint

I can only reach an automated system that cant handle my issue and no matter what I do it wont let me log into my account. Im frustrated and I feel the customer service is non existent. You want us to prove were not robots how about you not use robots?
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ID
#3436996 Review #3436996 is a subjective opinion of poster.
Pros
  • Product
Preferred solution
Full refund
I have spent over an hour trying to place a simple order for a pair of coveralls. I have talked to several people and no results or answers. It is no wonder you are closing stores. I simply had questions about the product and sizes. In all that time I received no...
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ID
#3431589 Review #3431589 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer
I purchased a pair of bedroom slippers from the standalone J CPenney store in Jonesboro, AR on March 21, 2022. The price on the label said $26.00. When I got home the receipt showed $30.00. On March 22, 2022, I returned to the store for a price adjustment. The...
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ID
#3428709 Review #3428709 is a subjective opinion of poster.
Location
Jonesboro, Arkansas
Cons
  • Products left since before tornado damage of 2 years ago
  • Sales staff consist of people who know nothing about products
  • Poor service
Loss
$4
Preferred solution
Price reduction

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New Reviewer

Missing order

Never got an update on my order and when I checked for arrival day it said it was received signed for,funny thing about that I wasn't home.

User's recommendation: Keep track of your order stay on top of it.

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ID
#3426694 Review #3426694 is a subjective opinion of poster.
Location
Beaumont, Texas
Loss
$25
Preferred solution
Let the company propose a solution

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New Reviewer

NOVEMBER 2021 REBATES/EGIFT CARD NEVER RECEIVED

ORDER NUMBER:202 133 *** *09 9153 INVOICE 359 14* *** I have spoke with yoyr representatives 3-4 times and to date nothing has been received. First the rebates and now the promised e Gift card. At this point , this is my last time contacting your customer service. My next step will be to the Consumer Department as well as your corporate office as your company did not honor what was advertised. Wilie Steptoe Houston, TX 77083
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ID
#3426299 Review #3426299 is a subjective opinion of poster.
Loss
$30
Preferred solution
my rebate amount $30.00