JCPenney
Reviews and Complaints
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Return blanket
Stopped working. Will not warm up.
Dont know if its the controller or damaged wires. Lights dont turn on.
Preferred solution: Full refund
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Verified Reviewer
I have received two defective mattresses from...
I have received two defective mattresses from jcp, the second one started sagging the fourth night. I'm on the *** of ordering the third but I don't think at this point I should have to pay a restocking fee or delivery charge. Who should I talk to beyond the manager who said there is no one above her to talk to?
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Verified Reviewer
I was treated so rude, I left shaking.
I took some items in to exchange,, the 2 ladies at return counter were extremely rude and offered no assistance. I then spoke with a manager who went above and beyond to help me.
I then returned to pick up my new item and was treated rudely once again by yet a different employee.
I'm not sure if they hate the job or just having a bad day, but that's not my problem, don't take it out on me. Being that it was not one but 3 people I don't simply think it was just a bad day.
Preferred solution: Apology
User's recommendation: Teach your employees to be kind to the people whom keep your business running
Salt Lake City, Utah
Bad credit card customer service
Had issue could get onto my account to see balance nothing 28 minutes three people later I figure out how to reset my login
User's recommendation: Don’t get jc penny’s credit card
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Verified Reviewer |
Tredyffrin, Pennsylvania
Traumatic experience at JC Penny Hair Salon
I went to get a root touchup at JC Penney in Irmo, SC with the same shade of the rest of my hair which was a golden blond brown. This colorist bleached my roots and used the wrong color which turned my roots into orange, what looked like there was fire coming out of my head.
The rest of the hair went patchy black and brown with a red hue and damaged. She refused to fix the job and was very aggressive towards me. I was scared for my well being. Managers had to be called in, this person was still very hostile and refused to fix the job.
I cried, I begged, I pleaded as I was in a wedding the next day Saturday and I couldn't go to the wedding looking like that. The male managers from the JC Penny store managed to call the general manager Sherry. She seemed to understand something major went wrong after looking at the before and after photos I've takn. Still the colorist Aneshia Allen wouldn't budge but admitted maybe she used a color that oxidized.
By then it was closing time and the manager (sherry) who was also a hair professional convinced me she will have me taken care of the next day. I had an anxiety attack due to the interaction with this colorist. I'm traumatized by this experience. I felt sick for 2 whole days due this ordeal.
The manager (Sherry) arranged to send me to another colorist to get this fried hair fixed with a tonner and a darker shade of color. They couldn't even do color correction to brighten up the whole hair fearing it will further damage my curl pattern. I need to report this for justice.
This person should not be in this profession. I was physically threatened, emotionally bruised, spiritually traumatized and with hair color I don't like and damages to my curls.
Preferred solution: Full refund
Saint Johns, Florida
My husband and I were told that our membership cards were declined. So we left . It's over 3 weeks ago. It was a very rude shock to get credit card from JCPenney in my house. PLEASE I DON'T WANT A CRE
Please I never requested for JCPenney credit card. You guys told me membership card. I don't want your credit card
User's recommendation: Be careful
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Verified Reviewer
Order
202405****984880 order #
Because of the extremely long delivery of this order (still pending) of all items, I would like this to be cancelled.
Almost a month and no delivery or updates of items. I cannot cancel my order online even though it hasn't shipped. That's terrible, inconsiderate and inconvenient.
Preferred solution: Full refund
Louisville, Kentucky
Rates
Jcp is so greedy that they charge 39 % interest and $41 for a returned ck and worst of all . They are charging $2,00 to Mail you a zero statement even if you have negative balance ...c
User's recommendation: Cheap sypytomy bank ,you will lose customers
Doylestown, Pennsylvania
I put 2 separate orders in and should have put in the system as 1. I have one that can be picked up right away and the other is being shipped to the store. I have a problem with transportation.
Last time I ordered the one item was to be shipped and one was in store. The item to be shipped took longer than expected and I had to wait to pickup the orders due to me having to get someone to drive me to the store since I was recovering from surgery. It takes 45 minutes to get to the store.
Poor customer service
I ordered a dress. I received a pair of blue jeans.
I didnt ask for anything except for them to resend the correct item since I needed it for a wedding. After an hour and three employees, I was told I needed to return the item I got before they would resend anything, that I would need to reorder it & repay for the item before they would ship it again but it would be standard shipping. I shopped online because I didnt have time to handle this in store. Will NEVER shop here again.
Waste of time, waste of money. Wish I found their 1 star rating prior to spending my money here
- Customer service
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Phoenix, Arizona
Question on delinquency
Why wasnt I notified about the different checking account numbers?!
I suffered being 90 days deliquent.
BBBBBnbnnnnn
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Verified Reviewer
Haven’t received my order
Placed an order the beginning of March and still havent received my order they said its been shipped but never got it
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Holiday return policy for JCPenney
I was humiliated at JCPenneys when the woman helping me laughed at me telling me there is nothing the story will do for me. I have the original receipt I know I have until January 15th to do a holiday return.
I want nothing else from this store I want money back. Never have I been treated so badly.
Preferred solution: Full refund
User's recommendation: Stay away they will steal ur money and laugh at u.
Louisville, Kentucky
Rates
How cheap the company finance wants to charge their card customers $3.00 a month for any paper statement, even if you have a credit. Theyre not happy that interest just raised their pawn brokers interest rates to 40% and a $41 charge for a returned ck.
They just got greedy in all 3 divisions.
Maybe synomore bank can go under with their greed. You must cancel your cards and have to give up your 15 cents coupons.to get Justice.
User's recommendation: Go back to the way it was ,you greedy bank finance company for Penney’s.
Asheville, North Carolina
Race and retaliation case with EEOC Hickory NC
JCPenney very racist to their employees. DM was upset I took off for June 19th I was terminated. EEOC have filed charges against JCPENNEY...
- Racist company
Preferred solution: Apology
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