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Went into the JCPenney furniture store in Pleasanton, CA. The sales seemed great and we purchased a mattress set and a couch. The sales person stated a 2 week delivery and provided contact information. 4 weeks later my wife is upset that they haven't delivered, she has...
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Anonymous
Joanne Coffin

I had a similar problem. Tweet them at @asjjcp that gets results FAST.

1.9
I liked
  • Discounts and products
I didn't like
  • Not allowed to talk to manager level
  • Unresponsive delivery group
  • Too many departments to contact to resolve problem
#1081664
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I have been on hold via speaker phone with the JC Penney customer service line for 1 hour and 56 minutes so far and am still waiting. (The recorded message said the wait time would be 76 minutes, which in itself is incredible!) That horrible, fuzzy piano song is...
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Anonymous
Joanne Coffin

Tweet them at @adkjcp it gets results fast when everyone can read it on twitter.

Anonymous
Anonymous

This sure isn't the same company my Grandmother (1896-1972) worked for as a young woman."Mr. Penney" knew every employee by name at each of his stores and toured them all reg...

#1081056
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Placed order for waverly curtains in store. Paid 92.00 & then NOTHING!! No email updates on order. No customer service (called 5 times with average wait time 30 min. Never answered so i hung up.) The automatic responses at customer service said they had no information...
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Anonymous
Anonymous

Tweet them at @adkjcp it gets results fast when everyone can read it on twitter.

2.9
#1078477
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Jcpenney - Not worth my money or time

Jcpenney
#1072024
3.1
Details
Slow check standing there 10 minutes to get someone to checkout. I loved my shirt until i wore it all day havent even washed it already has fuzz in front of blouse poor quality!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money

Jcpenney - Customer service online order

Jcpenney
#1066132
2.5
Details
I was checking on an on line order waited 34 minutes to get a person to talk to. I've called the last few days and always gave up after 20 minutes don't think I will order from them again.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Jcpenney - To long to get order!

Jcpenney
#1065096
4.0
Details
I ordered two shirts for my husband and it has now been 2 weeks and they still say another week to arrive! THAT IS RIDICULOUS! I will never order from jcp again! Can get from Amazon in 2 days!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Jcpenney - Awful

Jcpenney
#1064338
Sales person had no personality for the public....she gave off attitude, as if i was a bother. didnt seem happy to give discount that JC Penny had set. If my grandchildren were not in need of clothes i would have left items on counter
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I have shopped occasionally with JCP since I was a young adult -- so, about 15 years. Recently, I popped into the store for a few items and wound up approved for a JCP Credit Card; the transaction was great, the CS rep was very informative/polite, and everything was on...
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Anonymous
Joanne Coffin

Tweet them at @adkjcp it gets results fast when everyone can read it on twitter.

#1078225
Reply to reviews
On July 20 I received an e-mail stating a issue with my payment method on a recent order. Needed to call 1-800-322-1189 within 72 hours to keep order in process. On July 21 at 3:50 pm I called the number and was on the phone for TWO hours. Transferred from one dept. to...
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Anonymous
Joanne Coffin

Tweet them at @adkjcp it gets results fast when everyone can read it on twitter.

#1077984
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I purchased a swimsuit and after returning home I found it was missing the neck strap (which I need). I tried to exchange it two days later and could not because I am not allowed to return anymore because I have made too many returns. No WHERE on their receipt or...
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1.0
I didn't like
  • Return policy is very deceptive
#1077278
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We bought a fridge stove washer and dryer on the 4th of july. All scheduled to be delivered on the 13th of july. Went back to add a microwave and a dishwasher set to be delivered on the 18th of july. The 13th came and the delivery guy called and said that all 4...
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1.0
#1077172
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Don't ever order any furniture from JCP, they will have to order from some one else like Ashley and you will be in trouble dealing with JCP for delivery, returns and any order changes as they don't have any control over anything once your order has been placed. My...
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1.5
I didn't like
  • Customer service sucks
#1077061
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On June 23rd we ordered a Samsung dishwasher from JCPennys to be installed, and paid for everything with a JC penny card over the phone- including dishwasher, supply cord pack, installment fee, and the hallway of the old washer. July 3rd was the set delivery date., and...
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1.0
#1077033
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Ordered a comforter in-store on 7/4 (and which I needed by 7/14). Sales person was extremely helpful and assured me delivery 4-7 business days. Well, that didn't happen. Called customer service twice and waited more than 30 minutes each time. Never did get thru....
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2.6
I liked
  • Staff
I didn't like
  • Very poor customer service
#1074664
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