Went into the JCPenney furniture store in Pleasanton, CA. The sales seemed great and we purchased a mattress set and a couch. The sales person stated a 2 week delivery and provided contact information. 4 weeks later my wife is upset that they haven't delivered, she has...Read more
I have been on hold via speaker phone with the JC Penney customer service line for 1 hour and 56 minutes so far and am still waiting. (The recorded message said the wait time would be 76 minutes, which in itself is incredible!) That horrible, fuzzy piano song is...Read more
Placed order for waverly curtains in store. Paid 92.00 & then NOTHING!! No email updates on order. No customer service (called 5 times with average wait time 30 min. Never answered so i hung up.) The automatic responses at customer service said they had no information...Read more
Jcpenney - Not worth my money or time
Slow check standing there 10 minutes to get someone to checkout. I loved my shirt until i wore it all day havent even washed it already has fuzz in front of blouse poor quality!
Jcpenney - Customer service online order
I was checking on an on line order waited 34 minutes to get a person to talk to. I've called the last few days and always gave up after 20 minutes don't think I will order from them again.
Jcpenney - To long to get order!
I ordered two shirts for my husband and it has now been 2 weeks and they still say another week to arrive! THAT IS RIDICULOUS! I will never order from jcp again! Can get from Amazon in 2 days!
Jcpenney - Awful
Sales person had no personality for the public....she gave off attitude, as if i was a bother. didnt seem happy to give discount that JC Penny had set. If my grandchildren were not in need of clothes i would have left items on counter
I have shopped occasionally with JCP since I was a young adult -- so, about 15 years. Recently, I popped into the store for a few items and wound up approved for a JCP Credit Card; the transaction was great, the CS rep was very informative/polite, and everything was on...Read more
On July 20 I received an e-mail stating a issue with my payment method on a recent order. Needed to call 1-800-322-1189 within 72 hours to keep order in process. On July 21 at 3:50 pm I called the number and was on the phone for TWO hours. Transferred from one dept. to...Read more
I purchased a swimsuit and after returning home I found it was missing the neck strap (which I need). I tried to exchange it two days later and could not because I am not allowed to return anymore because I have made too many returns. No WHERE on their receipt or...Read more
I didn't like
- Return policy is very deceptive
We bought a fridge stove washer and dryer on the 4th of july. All scheduled to be delivered on the 13th of july. Went back to add a microwave and a dishwasher set to be delivered on the 18th of july. The 13th came and the delivery guy called and said that all 4...Read more
Don't ever order any furniture from JCP, they will have to order from some one else like Ashley and you will be in trouble dealing with JCP for delivery, returns and any order changes as they don't have any control over anything once your order has been placed. My...Read more
I didn't like
- Customer service sucks
On June 23rd we ordered a Samsung dishwasher from JCPennys to be installed, and paid for everything with a JC penny card over the phone- including dishwasher, supply cord pack, installment fee, and the hallway of the old washer. July 3rd was the set delivery date., and...Read more
Ordered a comforter in-store on 7/4 (and which I needed by 7/14). Sales person was extremely helpful and assured me delivery 4-7 business days. Well, that didn't happen. Called customer service twice and waited more than 30 minutes each time. Never did get thru....Read more
I didn't like
- Very poor customer service
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