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I placed an online order, picked it up at JC Penny (Garden State Plaza, NJ), and realized when I got home that one item was missing (3 items were in the bag - one was missing). I called the 800 number right away, they said they would look into it. I called the 800...
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Anonymous
B123

This is why at my store when I go and get a customer's order for them I request that they open the package and make sure all of their items are there.

Pop49424
Pop49424

So frustrating! I tried to order online this morning and gave up because their website was slow and it wouldn't accept the coupon code. Maybe it's a good thing I gave up beca...

3.4
I liked
  • Refund was made for missing item
  • Corporate
I didn't like
  • Order fulfillment
#1117294
Reply to reviews
I got shifted around from many clerks with no last name who were totally useless. One told me it would take 6 days to replace. And when I said that was not good enough, the next person said that it would now be 10 days. One had the audacity to think I was stupid enough...
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Anonymous
lindalinchy_3

And then it got worse...but I'm tired right now.

1.9
I liked
  • Product offered
I didn't like
  • That it does not work and i am getting lousy service
#1117119
Reply to reviews
I placed an online order for 3 sets of towels on Columbus day. Price was super quality rating was good. On 10/12 I knew delivery was getting close so I checked on status to find that they said the delivery had been to my front porch 5 minutes earlier. Nothing on the...
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Pop49424
Pop49424

Years ago we used their catalog and had to call in the order. And mistajes were made. But now we have the Internet and things should be BETTER, not worse. I shop online a lot,...

Anonymous
Anonymous

What do you expect from JCP????

1.4
I liked
  • Elena wwas polite and tried to help
#1114297
Reply to reviews

Jcpenney - Rebates

Jcpenney
#1083882
1.0
Details
I purchased a crockpot from JCPeneny that advertised a $12 rebate. I wasn't allowed to use any other discounts with the purchase but figured it was ok cuz the rebate made it a good deal. Went to pull up the rebate and it expired the day BEFORE I purchased it. What a freakin scam. They can have their *** back. I'm going to Kohl's
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Jcpenney - Horrible

Jcpenney
#1083338
Customer service is horrible at Parma shops Cashier seemed bothered to have to get online order
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Jcpenney - Deceptive Return Policy

Jcpenney
#1077985
I will not longer purchase anything from JCP. I purchased school uniforms for my daughters in numerous sizes because she hates shopping. I attempted to return 2 pair of uniforms with the receipt and my refund was denied. I couldn't find anywhere on the receipt that states a refund will be denied with a receipt. I will no longer patronize JCP.
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Jcpenney - Bad customer service

Jcpenney
#1076107
3.7
Details
Had a defective coffeepot under warrantee took it back to exchange it was told it had been to long even though it was under warrantee had a problem with the same rep at Christmas time told me I could not return it was company policy two hours later sent my girlfriend in same coffee pot she gave her a new one great practice jc Penney what a great example of your good customer service
Comment
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Discounts and Special Offers
Staff
Value for money
I went onto JCPenney's website and found this really nice dress for my homecoming. I checked the track my order multiple times. It said was backordered and won't come in yet. I called to see when I could get it, and the person on the phone was very nice and told me in...
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3.4
#1113544
Reply to reviews
I wanted to buy Liz Claiborne pj's which were listed online as 27 using GOSHOP63. When I tried to checkout, it said Liz Claiborne was not honored with this coupon. I talked to 3 different customer reps, spending more than 1 hour of my time. Each rep said the price...
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1.0
I didn't like
  • Bad costumer service over the phone
#1110442
Reply to reviews
I have been a customer of JC Penny’s since my college years in 1985. On October 1, 2017, I experienced unprofessional possible racism service from one of your employees as I requested service advice for French door curtains. I was in line waiting patiently as the...
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1.5
I didn't like
  • Customer service sucks
#1109118
Reply to reviews
I placed an order and the website showed an error so I replaced it. I received an email and showed they both indeed went thru. They are duplicates. I called the 800 number and it said I would need to hold 19 minutes and the recording said they could call me back. When...
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1.0
I didn't like
  • Duplicate item couldnt be cancalled within mins
#1108719
Reply to reviews
We ordered a new mattress and base during Labor Day we were promised delivery on 4 occasions.9/6 9/19 9/22 and 9/28. I still don't have the merchandise. I think JC Penny is deliberately delaying and hasn't ordered the product. My guess is they promise prices they never...
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Anonymous
marc kroop

JC Penney finally resolved the issue by shipping the item and provided me with a nice gift card for my troubles. The matter was resolved by their corporate escalations unit b...

h.kitchener
h.kitchener

"Class action?" You must have seen that term in some comic book you read. If a retailer doesn't deliver a product when promised, then cancel immediately. This is not rocket sc...

#1108445
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They shipped me 3 pairs of sneakers in a size I do not wear, all the same style (pink & black, really?) instead of my real order. Call them at work on lunch. Let them know they shipped carp instead of my order (it appeared intentionally done as MY picking list was...
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1.0
#1108081
Reply to reviews
I live in a town with a small JCPenny store. My daughter and I like to shop at the Mall of Ga, where the selection is better. Today ( 9-23-2017 ) we made the trip there to shop. It is about a 60 mile trip and we were looking forward to doing a lot of shopping. They did...
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#1105113
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