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I am so disappointed in my recent experience with JCPenney. I have always been a dedicated customer, and I just don't have any faith in JCPenney anymore. I placed an order via JCPenney.com Order#2017-0895-1016-7612 on March 30th. On March 31st I received an email...
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Anonymous
Anonymous

Heartbroken???

3.9
I didn't like
  • Customer service
#1033149
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I loved shopping at JC Penny until recently. I ordered a necklace for a Christmas gift and after a month of not getting a confirmation email or a charge on my card I ordered another one. This one cane with the wrong stones and a tangled chain. I needed it for my Mom....
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2.9
#1030061
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I bought a Samsung dishwasher online after I went shopping at the store and the sales girl was not much help. I found a coupon online where I could get the dishwasher for $52.90 less. I ordered it and my credit card would not go though. It was not the credit card issue...
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rollo2016
rollo2016

Make sure they credit back your money. This is why you should never, ever use a debit card and only a credit card online---or anywhere else for that matter. Debit cards can be...

3.8
#1027997
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Samsung Electronics Washing Machine Review

Jcpenney
#1001777
1.5
Bought a appliance that got Delivered had to wait to receive it 2weeks after receiving it noticed it Not working properly contacted penny's about taking back we need a washer we have for kids the told us will take 48-72 hours to have a third party to set up a time to come get washer back all we have been doing is waiting should have bought from home Improvement store what a waste of time
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Short Review for January 23, 2017, Pc_bad_quality

Jcpenney
#996231
I ordered sheerest support pantyhose on line. What I received via delivery were cheap dollar store pantyhose. They are going back. Jcpenney is no more. Another company going under.
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Jcpenney Customer Care Review

Jcpenney
#986873
2.8
We went to Jc penny fields ertel road shop. Had bad experience from the employee Lisa. Is she the owner of Jc penny? She was indirectly saying us to get out from Jc penny. We cancelled Jc penny card because of Lisa behavior
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Jcpenney Cashier Review

Jcpenney
#983341
My experience at the West Lebanon JC Penney store today was awful. I was standing in line to exchange an item and the one and only cashier ***. How very rude! It will make me thing twice about ever shopping in this store again. I have filed a complaint with the store manager.
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I ordered a bed frame that went on half off a day or so later. I called to cancel or ask for the new price. I was allowed neither. I called again a few days later after I found the price again on line. I was elevated to a supervisor named Mike who told me I already got...
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1.0
I liked
  • Products
I didn't like
  • Way the situation was handled
#1027088
Reply to reviews
Bought a bracelet on 3/20/2017. Brought it home took offthe tags but then realized it was gold over silver. So at that point i wanted to return it. I messeged JCP asked them if i could return jewelry bought at one store could it be returned at another. Yes they...
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#1027034
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Jcpenney Jcpcom Customer Servuce Associate Review
I went to the store located in The Post Oak Mall in Collage Station TX on March 27,17 at 7:30 went to to get checked out Boone was around so saw the lady at the Jewelry counter asked her is there anyone else who can check me out she responds with a Come around the...
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Anonymous
Jocelyn

WHAT???

3.2
#1026429
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I wanted to let you know Taslimah’s customer services were excellent and exceptional. She was extremely helpful and patient with me. Taslimah answered all my questions and walked me directly to the department where the article I was looking for. Taslimah should be...
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#1026406
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I bought a bracelet on 3/20/2017. Also bought the contract 2 yr. warranty total cost 465.00 plus 40.00 contract. Brought it home and realized it wasnt what I thought it was. I havent worn it once. I took off the tags though and kept them with the item. Messengered JCP...
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Anonymous
Anonymous

Pain, suffering AND gas money? Get a grip ! No one cares about your disability when it comes to a purchase you decided you didn't like and the drive you made to the store.

1.5
#1026306
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Just visited your Miami Dadeland store. I bought a pair of sandals. I was in your shoe department for one hour and not one salesperson was there to assist. My wife had to look all by herself for various styles. We went to the department next door to seek assistance and...
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1.0
#1025849
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My microwave went out on me so I decided to order a microwave from JCP and immediately they pulled the amount from my PayPal account. On Saturday 3/11 I placed an order for the stainless steel but my husband really liked the black stainless steel. I called an hour...
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Anonymous
Anonymous

This is the original poster here. I got an email asking me to update my post. After numerous attempts contacting jcp for them to resolve this issue and getting the run around ...

Anonymous
Anonymous

That's such awful service it's almost comical.

1.0
I didn't like
  • Charging me for something i didnt receive
Reply to reviews