Cannot proceed to check out online

Everything is fine now. All worked out. I didn't realize that I had a item in my cart that was no longer available.
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ID
#3573364 Review #3573364 is a subjective opinion of poster.
Location
Carbondale, Pennsylvania

Make payment

I don't know why it was considered a complaint. I really don't have a complaint. I just called to have them take my payment and they did. I never said i had a complaint. Maybe, i called the wrong number to make the complaint. Thank you,
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ID
#3558204 Review #3558204 is a subjective opinion of poster.
Location
Dearborn, Michigan

Need a credit card, didn't receive my card yet.

I opened the account earlier this year and never received a card. I'm not passed, I was just requesting a card. The customer service representative was Awesome and wanted to close my old account so there was no fraudulent activity. That was very thoughtful of her and I appreciate it, and I should get my card soon.

User's recommendation: I LOVE J C Penney .

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ID
#3511705 Review #3511705 is a subjective opinion of poster.
Location
Shelbyville, Kentucky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I got a credit card bc I like the store

My due date was not one I could set myself and I don't get paid until the 27th, the due date is the 20th. For my first payment I didn't want it to be late!
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ID
#3477922 Review #3477922 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Preferred solution
I wanted my first payment to be within due date

Very Helpful

I ordered something for Christmas and it never showed up. I called customer service and the girl was very helpful re-ordered the item for me and I had it within two days. Extremely helpful and very nice.
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ID
#3235577 Review #3235577 is a subjective opinion of poster.
Location
Pine Bush, New York

To see if my daughter With my permission,can pick up my online order in the store

I connected with all departments..six different departments by phone and nobody would answer, I thought about it later and I understand you are probably short of workers. I ended up picking up my package myself at the store.
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ID
#3190050 Review #3190050 is a subjective opinion of poster.
Location
Green Bay, Wisconsin

To find out about my order

I was concerned about how long it was taking my order to get here. I saw your site it helped me to get answers faster. Thank You
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ID
#3160966 Review #3160966 is a subjective opinion of poster.
Location
Lexington, Kentucky
New Reviewer

Just need an update on order please I think these are enough words

I did not get an email back to my message box, so could you send one to me with my details. Thank you

User's recommendation: Be sure to check on orders.

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ID
#3136896 Review #3136896 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Pros
  • Love pennys
Preferred solution
Deliver product or service ordered

Customer services

I have called into customer service multiple times and both times I was hung up on. Your customer service representatives arent taking the class. I understand with the Hollidays coming up that there is a high call volume but that is no reason to be hanging up on people and not answering their calls about their orders. Makes me feel unappreciated as well as I dont want to do service with you all again!
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ID
#3135316 Review #3135316 is a subjective opinion of poster.
Location
Hampton, Virginia
New Reviewer
God awful customer service from the call center. I placed an order on 11/24/2021 and made sure my billing and shipping info was correct, in fact my account settings even list my current address. I however also had an old address from over 10 years ago on my account....
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ID
#3102819 Review #3102819 is a subjective opinion of poster.
Cons
  • Too many departments to contact to resolve problem
  • Rebate process
  • How they are not loyal to customers who are loyal to them
Loss
$96
Preferred solution
Deliver product or service ordered

Delivery

My original delivery was missing some items called n missing items to be shipped for no charge. Person handling was pleasant and efficient. Due to his handling I will strongly recommend JC Penny online

User's recommendation: Strong.

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ID
#3027802 Review #3027802 is a subjective opinion of poster.
Location
Rockville Centre, New York
Preferred solution
Deliver product or service ordered
New Reviewer

The young lady with whom I spoke was wonderfully helpful and a very charming and knowledgeable person. I was very happy with my contacts.

Return label, I am home bound and disabled and do not have a printer nor access to a printer. Can the label be mailed to me by US Postal Service

User's recommendation: Wonderful store wonderful products and wonderful service.

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ID
#3015364 Review #3015364 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
Full refund

Wanted to see if the item that I ordered came in a different color. The color I ordered was unavailable so it was cancelled.

I ordered a king size comforter in brown. I received an email where that order had been cancelled due to unavailability. The reason for my call was to see if I could get the comforter in another color. The item was available in a different color.

User's recommendation: They do not mark items as unavailable.

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ID
#3010953 Review #3010953 is a subjective opinion of poster.
Location
Los Angeles, California

Lost package

UPS left my package at an incorrect address. I checked around for it walking up and down stairs throughout my building. The leasing office did not receive it. UPS said it was delivered at my front door. I was home all day anticipating delivery. When I called UPS, I kept getting their automated system that would not put me through to a human. It was pointless so I called JC Penny customer service representative by the name of Elvis that issued me a refund.

User's recommendation: Customer service at JCP has always been above satisfaction.

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ID
#2998674 Review #2998674 is a subjective opinion of poster.
Location
Gillette, Wyoming

Prices adjustments

I just wish I could have been able to get the price adjustment in the Store on the items I already purchased to the price I saw online with coupon code that was available
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ID
#2989875 Review #2989875 is a subjective opinion of poster.
Location
The Bronx, New York

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