Unclaimed
JCPenney
Reviews and Complaints
480K
CLAIMED LOSSES
2.3K
TOTAL REVIEWS
420K
PAGE VIEWS
16
ISSUES RESOLVED
JCPenney Reviews
New Reviewer
Issues with shipping
notification of delivery to a locked mailbox at the end of the street and the product was not there when I retrieved my mail!
User's recommendation: customer service handles all problems.
ID
Loss
$20
Preferred solution
Full refund
Faulty merchandise
We purchased a curtain shower rod and the rod did not extend to the 72 inches. We tried everything but I think the manufacturer didnt supply the extension. We tried contacting the company that manufactured it and no one answered the phone. We tried 11 times. Everyone has these automated systems today and trying to reach a customer service person is impossible. Finally we managed to get someone from JC Penney and they issued credit on the account
User's recommendation: Not for this priduct.
ID
Location
Cementon, Pennsylvania
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCustomer not satisfied with purchase
Bought womens athletic shoes size 5, was sent kids shoes in place of original order. Not what I ordered and wasnt happy.
ID
Pros
- Customer service exchanged my purchase
Cons
- Wrong size and product was delivered
I, first, made a purchase of a pair of, costume, earrings, and, did not remember to ask the salesperson whether I had rewards points. SHE DID NOT THINK TO ASK ME, EITHER! I asked her after she rang it up, and, she siad she had to create a "return", and, then, charge it...
View full review
ID
Location
Wheaton, Illinois
New Reviewer
Employee remarks
I purchase a cuisinart mixer on 12-12-21, returned it 12-13-21 unopened. The Employee a older White female with glasses, short dark hair. Asked me was it dirty. I told her I wouldn't bring anything back dirty!!! I am a Black 61 year old woman. She said she had to asked and she will say it was defected!!!! , rude, not the truth! The item was never removed fro. The box. I have heard this woman say rude things to customers before, like next time dont remove the tags if you not sure about keeping an item!
User's recommendation: To report her mannerism.
ID
Location
Maplewood, Minnesota
Cons
- Unprofessional and disjointed problem solutions
Preferred solution
Let the company propose a solution
New Reviewer
I haven't received an order yet hat was placed on Black Friday
Original review updated by user Dec 03, 2021
I ordered a pair of earrings on Black Friday that were $27.72 and I havent received them as of today but according to the JCPenney app they have been delivered. User's recommendation: Make sure items are delivered to the correct address.
ID
Product
Jcpenney Earrings
Pros
- Great bargains
Cons
- Slow expensive shipping
Loss
$29
Preferred solution
Full refund
New Reviewer
My card keep getting denied
tried to check out and it denied my card with zero balance. I had to use my Atm card which i did not want to
ID
Pros
- I love jc penney
Cons
- Jcpenney credit card
Preferred solution
this is the second time this has happened i want it fixed
New Reviewer
Wrong order
I ordered a 10 qt air fryer for 99.99 and received a 50.00 2 qt air fryer instead. Will be returning it tomorrow.
User's recommendation: Check curbside order before you leave.
ID
Location
Beaumont, Texas
Preferred solution
Full refund
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New Reviewer
I placed an order 11-20-21 before I placed the order I checked the address because Im in another location. Plus one item was not available online only in store and the place to pick it up was at JCPENNEY San Diego and I was ok with that but when looking at my processed...
View full review
ID
Pros
- Though i liked on-line shopping
- For 6 decades jc penny was my favorite clothing store
- Good sales
Cons
- Not carrying out orders
Loss
$54
Preferred solution
Full refund
New Reviewer
Have not received merchandise
I have not received my boots I order. It was implied I had already picked them up. I sure would like to know where my boots are.
User's recommendation: Make sure you stay on top of your orders.
ID
Pros
- Good discount
- Good discounts and coupons
Cons
- I like shopping online wit jcp
Loss
$25
Preferred solution
Deliver product or service ordered
New Reviewer
Order issue
The order was accidentally sent to the wrong address. We tried changing the address and was told without prior notice that we had a 30 minute window to change the order.
User's recommendation: It should be put on your app and web site that that is the case so that issues like this don’t occur.
ID
Location
Youngstown, Ohio
Preferred solution
Deliver product or service ordered
Mistake I though it was customer service phone number
None I made a mistake I though calling customer service Phone number for JC penny It was a mistake trying to find phone number
ID
Location
Sedalia, Missouri
New Reviewer
Didn’t receive my order by mail went to my old address
Didnt receive my mail order by mail went to my old addresss I cant seam to located on your site so please help me correct this matter
User's recommendation: To check orders.
ID
Pros
- I like to shop here
Cons
- Not helpful
Loss
$100
Preferred solution
Deliver product or service ordered
Coustomer service
I put in an order and my granddaughter said she didn't like the jeans so I tried to cancel. They told me I could not because I put the order in at 1:30 but that was not true. I tried to explain that I had done it a half hour before I called and they didn't believe me. So now I have to wait until the item's come in and have the store cancel them. That ties up my credit for buying school clothes. I'm not happy at all.
User's recommendation: Make sure you or who your buying for really wants the item's before you buy.
ID
Location
Bucksport, Maine
New Reviewer
Rude customer service
Cashier was extremely rude accused us of stealing after item was rung went on about how she does not want to work and there is so much more
ID
Location
Washington, District Of Columbia
Preferred solution
Let the company propose a solution
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