Jcpenney Reviews and Complaints
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11
ISSUES RESOLVED
1.7K
TOTAL REVIEWS
$430K
CLAIMED LOSSES
$1.2K
AVG LOSS
330K
PAGE VIEWS
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Cons
- Customer service
- Rude employees
- Way this situation was handled
Pros
- Product
- Coupons
- Merchandise
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(69 of 1658 reviews match)
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Jcpenney - Cooks copper waffle purchase nov 5 2018
I have never received my rebate of ten dollars
Review
Service
Jcpenney Rebate
Reason of review
rebate
Loss
$10
Preferred solution
Price reduction
Jcpenney in San Antonio, Texas - St. John Bay pants are great and sooo hard to find. Why?? JCPenny’s employees do not assist in any way but at least the carried them. Where can I find the pants and jeans to purchase?
Why can’t I find them to purchase and why does it have to be so difficult. St John Bay jeans/ pants iare great. Does the company just “not want to make money”? Help.
Review
Service
Jcpenney Customer Care
I'm heart broken. A payment of 30 (something) dollars didn't go through in Oct. ( the representative said two payments come back since I've had the card. In which basic errors, Other payments succeeded with no issue. I understand that it is a business but we are loyal...
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Review
Product
Jcpenney Credit Card
Pros
- Spending money at jcpenny
Cons
- How they are not loyal to customers who are loyal to them
Reason of review
Problems with payment
Loss
$200
Preferred solution
Forgive a mistake. Do not hurt my credit report for months over a $38 I did not know returned ( my fault ) and offer a loyal customer who learned from their mistakes another chance to make it right.
I could not locate the rebate form online for 3 air fryers I purchased. I called the 1-888 rebate number for assistance and all I got was recordings and no option regarding forms. I am disgusted to say the least! There is no human person for assistance. My purchases...
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Review
Service
Jcpenney Rebate
Cons
- Rebate process
Reason of review
Rebate process
Loss
$60
Preferred solution
Let the company propose a solution
I have been a card holder with you for many years. I had an issue with your bonus Rewards I called the store they told me to call customer service which I did the first lady I spoke with Chantelle was very rude told me there was nothing they could do with my issue that...
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Review
Service
Jcpenney Cashier
Reason of review
Poor customer service
My online order with JC Penney (JCP)was split into two separate shipments, which is not the problem. The first shipment was received on time. JCP sent me an e-mail stating that the second part of my order had been processed and was "On Its Way" as of Friday, 7/27/18,...
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Review
Service
Jcpenney Shipping Service
Pros
- Nice customer service representatives
Cons
- Getting incorrect shipping notifications
Reason of review
Order processing issue
Preferred solution
Companies should not notify that an order has been shipped until it’s in the hands of the carrier.
Tags
Peeping Tom-an 8 or 9 year old male with a female parent and 3-4 other females, was watching me dress after trying on bathing suits from underneath dressing room door at JC Penney store at Columbia Mall! I am still shocked, but not surprised-walked out of store with...
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Review
Cons
- Not being able to shop in peace-exposed
Reason of review
Violated!
Preferred solution
Increase dressing room monitoring-a sign stating children, especially males in an all female dressing room should be monitored
I placed an order online for Bras on May 26, 2018. I wanted the items sent to the store to avoid shipping charges. The site was confusing and I wasnt' able to request store delivery. I called the catalog order number. The guy that answered wasn't able to cancel the...
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3 comments
I PURCHASED THE TRIAL SAMPLES OF JEUNE FLEUR EYE AND SKIN. I E-MAILED IMMEDIATELY TELLING YOU NOT TO ENTER ME IN THE AUTO DELIVERY PLAN, BUT YOU DID.
I HAVE TWO CHARGES ON MY CAPITAL ONE CARD, ONE FOR $89.03 AND $88.47. I WILL NOT MAKE THESE PAYMENTS OR ANY FURTHER BILLS.
PLEASE CANCEL THESE TWO CHARGES IMMEDIATELY AND CANCEL ALL OTHER ORDERS. THIS IS IN THE HANDS OF MY CREDIT CARD HOLDER.SINCERELYCatherine (KAY) Vernol applelady1230@verizon.net
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Review
Service
Jcpenney Customer Care
Pros
- Product
Cons
- Very poor customer service
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
I am one of your customers, I come in if not every day, every other day. You have a member of your staff that must be recognize bc, I like to give credit where credit is due. I own my own store with knickknacks purses, I let them sell bracelets people have made for...
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Review
Service
Jcpenney Customer Care
Reason of review
Good customer service
Get rid of mix it and gold toe women’s socks and bring back St. John’s Bay with the pretty colors, yellow, green, orange, pink. These socks last, the other brands mentioned above are poorly made and don’t last. I do not want to keep buying bad socks over and over...
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1 comment
Um......you do realize you're not on the Jcpenny website, right?? And we ALWAYS change items so that they can be cheaper quality, but cost the same or more. This is how all businesses work.
Review
Product
Gold Toe Socks
Reason of review
Bad quality
Loss
$12
Preferred solution
Bring back St. John’s bay socks
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WARNING : CREDIT CARD IS NOT PENNYS IT'S SYNCHRONY BANK WITH PENNY LOGO .. but Plz Plz RUN FAST & FAR from ""any"" store credit card backed by Synchrony Bank..
~ seriously get out via written notification & cut the card up~ EXAMPLE Synchrony can & will slam you for 1100 SURPRISE interest on a 1500 so called 0% deferred interest promo. Get the 0% picture out of your mind,,, it's a SUPER DANGEROUS FOR THE CONSUMER mind *** game, they play hard ball!!! .. AND the contract few read & less understand but chicken scratch sign anyway protects them not you!!!!
Why do you think they wrote it without any input from you other than your chicken scratch signature????? BOTTOM LINE "Deferred-interest promos" are the latest plague on the consumer credit system!!!!!!! You have no idea how complicated they are until you get bitten .. the default penalty which can happen for any small reason is like being in a neighbor's yard & they let their Rottweiler loose on you because you did not get out of the yard in time & they won't bother to check if your getting out cuz it's THEIR PLAYGROUND which gives them the legal right to be a heartless bully..
Your better off instantly transferring all ballance to a ""REAL"" Discover, Visa or MasterCard card offering a "non" deferred 0% promo to avoid potentially being trapped into a surprise surprise surprise 35% interest Avalanche added to the original selling price of each product you purchase with the card.. You're just another crab in a NASTY NASTY crab pot in the Synchrony 0% scheme when the CONTRACT behind the card finds a way for their legal team to open up a can of whoop *** on you they all feast on your bank savings for dinner! And can garnish your wages in some states to make sure they get a whole pie & yours too..
Trust the community, you can be very hurt if you don't. With non store credit cards you can call up near the end of the promotion & ask if they have extensions or new ones they're usually willing to sign you up which gives you plenty of time to pay it off without any retroactive knockout punch to your savings & credit rating from the store branded credit card crooks