Jcpenney Reviews and Complaints
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11
ISSUES RESOLVED
1.7K
TOTAL REVIEWS
$430K
CLAIMED LOSSES
$1.1K
AVG LOSS
340K
PAGE VIEWS
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Cons
- Customer service
- Rude employees
- Way this situation was handled
Pros
- Product
- Coupons
- Staff
I have been waiting for a bill in my mail and no bill has shown. | Jcpenney review
Finally a person answered and asked me to call the number on the back of the card. I explained to her twice that it send me to pay until the 5th of February and she kept reciting the same call the number on the back of the card as if she was a animated choice, even thought I explained to her that I needed to have things done right because I am trying to built my credit.
Review
Product
Jcpenney Credit Card
Pros
- Good discounts and coupons
Cons
- Poor customer service via phone and web
Reason of review
Problems with payment
Don't know what to tell future customers! | Jcpenney review from Spring Hill, Florida
Ordered men's briefs. Never received them after 2 1/2 weeks. Wife called; no answer. She went to store to possibly get the order. Nobody could give her any answers about the location of order. All they knew is that it shipped. Penney's then cancelled the order without notifying us. The order was lost. My wife called the Spring Hill, Fl. store only to be told the order had been cancelled. They did not inquire about maybe reordering the order or anything. Very bad customer service. Could have personally went to store and just bought the briefs. Very bad shopping experience!!
Review
Service
Jcpenney Shipping Service
If you want yo save JCPennys you MUST improve service. We cannot find people to help. This is an era of instant gratification. I would prefer to purchase something i need now at a store. If you market yourself as the store of Best Service and perform you win. Good...
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Review
Service
Jcpenney Customer Care
Reason of review
Access/ activation issues
Can't get a rebate form for my waffle iron 780-3159 0018 | Jcpenney review
I tried online but could not get a rebate or a form. Please help I would like to remain a Penny's customers,but after 40 minutes online still no rebate or form. Frustrated
1 comment
Review
Service
Jcpenney Rebate
Cons
- No help forrebate
- Customer service sucks
Reason of review
Poor customer service
Loss
$10
Preferred solution
Need rebate
Tags
Poor quality on TWO pieces of jewelry from JCP | Jcpenney review
I purchased diamond hoop earrings from JCP several years ago. Within 3 months the bar going into my earlobe broke right off. Several months later I purchased a 5 diamond ring and realized some 6 months later, one of the diamonds was missing. Unfortunately, I was discouraged and just set them aside. Today, I read other poor reviews & wanted to reinforce this quality concern! Don’t buy jewelry at JCP.
Review
Cons
- Never again
I bought a fancy diamond ring with the hope of putting a smile on my 95 year old Mother's face for Mothers Day. When she wore it she found it too sharp on the edges and kept catching her fragile skin on it. I took it back to the store knowing I was close to the 60 day...
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1 comment
You should take them to small claims court and sue them.
Review
Cons
- Staffs disinterest in my concern
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
Tags
Only pay cash to jc penny. From now on | Jcpenney review from Stone Mountain, Georgia
Bought with debut card but have to wait up to 10 business. Days that's not right to have to wait they didn't wait to get paid
Review
SENT FOUR EMAILS BELOW TO JCP AND NO RESPONSE I purchased two sets of mattresses from you in October of 2018. A week ago my 23 year old daughter who weighs about 120 lbs sat on the edge of my bed and I heard her yell out. A spring has popped out of the mattress and...
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2 comments
Why does the warranty run out after 6 months? That's the most moronic statement I've ever read.
I'm sure the sign read, "This mattress will be worthless after six months".
I've had a good mattress last five years. Your a fool
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Review
Product
Sealy Mattress
Pros
- Deal i thought i was getting
Cons
- Deal i got robbed on for warranty
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Full refund
My wife purchased a pair of boots in November 2018, took them home and didn't like them as well as she thought she would, so she did return them and got the credit for them. She then purchased a couple of other items, and we have been billed several times for them, and...
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1 comment
I applied for jc credit card at sephora. At that time I paid for my purchases.
Never received card but did get a bill for over $2000. They said card was sent to correct address. Apparantly not! They said it would be disputed and made it sound simple.
We'll see about that. My credit score is already lowered, as whoever used the card used 90 percent of credit.
I'll continue to post how this ordeal goes. Not very optimistic.
Review
Product
Jcpenney Credit Card
Reason of review
Problems with payment
Loss
$230
Preferred solution
correct the billing and give the proper credit for the payments and waive all of any interest accrued..
Disappointed | Jcpenney review
Do you people read what people try to tell you? I had bought the pull on, elastic waist demin jeans by Cabin Creek for years. For the last several years I have not been able to purchase. After reading about 336 disappointed customers that also bought different Cabin Creek jeans/pants and have not been able to get you would think you people would listen! Why have you not brought back this brand into your stores? I don't understand why you don't listen to yiur custmers complaint. You need to bring back Cabin Creek brand pants in all sizes! If you decide to please contact me. Thank you.
Review
Service
Jcpenney Customer Care
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I will never buy anything else from Penny's with a rebate offer on line....I have spent over an hour and can't get access for a rebate form.