JCPenney Reviews and Complaints | Rating: 3/5 @ Pissed Consumer

Apr 23, 2022 PissedConsumer3509972 of Chicago, IL

Wanted a return label for two items I wanted to return was told I uhad to t

2.8

I was told I had to return them to the store. I am a 69 year old handicap homebound person who doesnt get out much. Very dissatisfied with cs.

User's recommendation: Do not order online!!!$.

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#3509972

Location

Chicago, Illinois

Apr 14, 2022 PissedConsumer3485456 of Oscoda, MI

Lost items

3.0

All has been straightened out! I have gotten a refund for the lost items. I would still use JCPENNEY. I have ordered from them for years.

User's recommendation: I would use this company.

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#3485456

Location

Oscoda, Michigan

Pros

Easy to shop online

Mar 28, 2022 PissedConsumer3441488 of New Orleans, LA

Store returned the mercandise that I ordered without proper notification... plus there was a parade in front of the store that prevented me from getting to the store to pick it up in a timely manner.

3.4

I wasn't notified in advance that the merchandise I purchased was returned. There was a St Patrick's Day parade in front of the store so I decided to pick it up the next day and it already left the store that morning. When I ordered it said it would take 3 to 7 days to come in, so I left town for a week and when I returned I found out the stuff came in earlier than what I expected.

User's recommendation: better contact notifications.

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#3441488

Location

New Orleans, Louisiana

New Reviewer

Feb 05, 2022 Philip H Eft

Rebate Scam

2.7

I submitted a rebate on 11/26/2021 and received a tracking number shortly after and a link to track status. Today 2/4/2022 more than two months since submitted date, I click on the link and it took me to a rebate submitting, not rebate tracking. I searched online for a way to enter tracking number manually, but found none. Stay away from JCPenny.

User's recommendation: Don’t buy anything.

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#3316174

Location

Austin, Texas

Pros

Good price

Cons

Faulty rebate

Loss

$20

Preferred solution

Process my rebate and send me a check

New Reviewer

Jan 27, 2022 BEVERLY H Ksw

UNABLE TO GET CREDIT FOR RETURNED PRODUCT.

2.8

APPROXIMATELY 3 WEEKS AGO, UPS PICKED UP AN ORDER I WAS DISSATISFIED WITH THE DAY AFTER I RECEIVED IT. I HAVE BEEN WAITING ALL THIS TIME FOR THEM TO CREDIT MY CREDIT CARD FOR THE RETURNED PRODUCT. AFTER A TIME CONSUMING AFTERNOON TRYING TO REACH SOMEONE (AFTER BEING GIVEN 3 DIFFERENT PHONE #S) I WAS TOLD THAT THEIR WAREHOUSE HAD NOT RECEIVED MY PACKAGE FM UPS YET, AND UNTIL THEY DID, THEY COULD NOT REFUND THE $48.88 I SPENT. THIS IS

User's recommendation: JC PENNEY BASICALLY HAS NO CUSTOMER SERVICE. TRYING TO GET TO A LIVE PERSON TOOK ME OVER AN HOUR.

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#3295012

Location

Portland, Maine

Jan 11, 2022 PissedConsumer3250238 of Avondale, AZ

Rewards

2.9

I tried to use my $30 rewards the day they expired and was checking out at 11:35 pm and the website said they expired. I was never told that they expire based on a different time zone. I have called multiple times and have been told sorry, theres nothing I can do or I have been hung up on twice.

User's recommendation: Don’t shop here if you’re looking to get your rewards.

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#3250238

Location

Avondale, Arizona

New Reviewer

Dec 16, 2021 Gena B Mam

Problem with an

2.5

Talked with a customer service rep she couldnt find the bed that needs to be returned. She gets gel and finds it the tells me that they will send a label to return a bed when theyre supposed to pick it up. I explained that I was told before to call the day before and UPS will pick up the damaged bed.

User's recommendation: Don’t get furniture from JCP.

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#3166952

Location

Chicago, Illinois

Loss

$350

Preferred solution

Full refund

Dec 15, 2021 PissedConsumer3160495 of Vestal, NY

Rebate form

3.1

They make it next to impossible to obtain a rebate form from their online services. You must jump through too many hoops to get one. The merchandise I ordered was returned. They lost my online business.

User's recommendation: Do not order anything with a rebate on line.

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#3160495

Cons

Online service is bad

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New Reviewer

Dec 12, 2021 Suzanne H Pht

I need my ring that o purchased

2.6

I purchased a ring since October in the Aventuta mall paid to send it out to size Now I'm in the store to pick it up they are telling me it could not be sized abd they want to refund I do not want the refund I want the ring I purchased

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#3151060

Location

Aventura, Florida

Preferred solution

I want the ring I purchased or the full price of the ring

New Reviewer

Nov 18, 2021 Phyllis A F

My order is missing. It was store pick up it say I pick it up but i didn't

3.3

I order 2 pairs boots for $19.99 each. I picked up one pair. The sales clerk informed me one the pair of boots had not come in yet. When I check on line to had it arrived but the information I read said I had already pick it up

User's recommendation: Make sure you stay on top of thing and make sure the company do to.

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#3078862

Pros

Good discount

Cons

Not carrying out orders

Loss

$25

Preferred solution

Deliver product or service ordered

New Reviewer

Oct 23, 2021 Frankie S Com

Customer service rep could not find record of returned item.

3.0

Rep. said it takes 21-24 days to process the return. Mailed back on 10/8 with provided Return Label. The last four #s of the order are: 0878. Invoice #: R101-7****, item description:- Stf Lalo Bc Pjs XXL Nvy Pld 01; Item #: RP505-****D. Should be credited back to PayPal. Please notify me when refund is processed. Thank you.

User's recommendation: Personally check return/refund process.

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#3000623

Preferred solution

Full refund

Sep 05, 2021 PissedConsumer2842421 of Toms River, NJ

Never got my 4 shirts

2.8

Ordered 4 white dress shirts on August 13th on the 15th I got a tracking number ! Still never got my 4 shirts! How do you print a label and pack them, but they never made it to UPS. I'm so mad! Long time family who buys from JC Penny's but in this: day and age I can get them from Kohl's.

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1 comment

Sep 05, 2021 PissedConsumer2058004 #2058004

I ordered 2 bras from Sears and clearly someone went to the bathroom on them

0 0

#2842421

Location

Toms River, New Jersey

New Reviewer

Aug 27, 2021 Aleksia Xqc

My daughter couldn't use her card

3.0

She was turned away at the register and was told to all customer service I dont know what else to say

User's recommendation: I hope no one has to do this stupid form.

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#2817171

Preferred solution

Apology

Aug 22, 2021 PissedConsumer2800416 of Irwin, PA

Return package

3.2

I wanted to return my package but there was no papers in my box . So when. I called they said I needed to take it in to the store for the return.

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#2800416

Location

Irwin, Pennsylvania

New Reviewer

Aug 16, 2021 Florentine Muu

Trying to order a specific product it's hard to get

3.1

Just trying to get more information about a product from From their E chat System and trying to get them to give me free shipping since I met the financial requirements but when I got the discount that lowered the price down to below the requirements for free shipping and they kept saying you need to buy something else and I really dont need to buy anything else in the chat system just kept saying you got a buy something else its only one penny difference ! They E chat system Has very little knowledge or not able to provide information about products except general information. !

User's recommendation: Unless you get a hold of alive person for customer service you probably won’t get your information nor problem resolved by e Chat.

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#2778232

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