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1.5
Details
Dear JCP. Please stop showing old prices that you can't find if you hit link. Please bring back quality clothes and reasonable prices and coupons that work on almost anything. Your stock value is almost worthless. I used to buy everything at Pennies. Now I buy almost...
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#1766258 Review #1766258 is a subjective opinion of poster.

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Bad quality | Jcpenney review

1.8
Details
Bad quality - Jcpenney review
after purchasing a set of $40.00 sheets and this is the sale price I took them home washed them and started to make the bed the top sheet hem fell apart and I had to go back to the store only to find out the next sheet was costing me $60.00 on sale + tax and all I get is sorry not good enough Penneys has really gone down hill
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#1760195 Review #1760195 is a subjective opinion of poster.
Product
Jcpenney Sheet Set
Pros
  • Service and quality of bedding and draperies
Reason of review
Damaged or defective
Loss
$27
Preferred solution
Let the company propose a solution
Tags
  • Corporate Rip Off

Complaint | Jcpenney review from Philadelphia, Pennsylvania

1.8
Details
I was being charged different prices by the salon and I was having the same service done I also had to cancel a couple of appointments and I was told by The Stylist not to do that with the receptionist but to contact her directly I spoke with the store manager to help Rectify it it was not I got into a texting and phone confrontation with the stylist that left me very humiliated and frustrated and ultimately The Stylist told me she does not want to do my hair anymore so now I'm left with finding someone else
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Review
#1724491 Review #1724491 is a subjective opinion of poster.
Service
Mastercuts Haircut
Pros
  • Staff
Cons
  • Unprofessional and disjointed problem solutions
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • local store
2.3
Details
I stopped @ J C PENNY because of the sale to do a little Christmas shopping. Went to the Jewelry Dept to see what was there and I found a ring that I liked and wanted to try it on. I asked the sales man if he could remove the security tag off the ring so that I could...
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Review
#1705380 Review #1705380 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

No even exchanges on online orders | Jcpenney review

2.2
Details
I bought several pairs of jeans online from JCPenney’s and half of them fit well. When I went to the store to exchange the jeans that did not fit, I was told that I could not have an even exchange. I had to return the ones I bought online and wait for the money to be refunded to my bank account before I could buy the new ones. (Or, of course, just buy the other pants and wait for the refund on the originals.) What?? Beware.
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Review
#1698158 Review #1698158 is a subjective opinion of poster.
Product
Jcpenney Jeans
Pros
  • Sales associate was professional and tried to help solve problem
Cons
  • Online refund policy
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered

Poor business....now i undestend why they are in poor finance condition.... | Jcpenney review from Rosedale, Maryland

2.2
Details
bring back"east 5th" panty hose
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Review
#1692898 Review #1692898 is a subjective opinion of poster.
Reason of review
stop carrieing the best hose ever
Preferred solution
bring back the product
2.3
Details
I recently purchased some window coverings for the majority of the windows in the house. I feel I was sort of talked into a style I wasn't real crazy about because I was told the style I wanted would not be a good fit for the window frames that had some obstructions....
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Review
#1654717 Review #1654717 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I'm stuck. I just want JCP to know

Frustrated and Grumpy | Jcpenney review

1.6
Details
To return items that you have ordered on line through their web site, you have to pay for the shipping. Of course they say you can return to a JCPenny store for free, but that can take up to 2 HOURS. First if I had a JCPenny store convenient and close I would shop there and save myself all this frustration. Second. why do I want to wait around a store, I will no longer shop at, for 2 HOURS to get a return.
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Review
#1624300 Review #1624300 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Sales staff
Cons
  • Service on returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$67
Preferred solution
Full refund

Getting Nowhere with JCPenny | Jcpenney review

1.5
Details
I tried several times to place an order for a dress on line with no success. So I called the 800 number and the operator said because I had so much trouble placing the order she would not charge me for the $8.95 shipping charge. I had to return the dress because it was too large and paid $8.50 postage to return it.by mail because our JCPenny local store had closed. When I inquired about my credit for the return I was told that they received the dress but they would be deducting the $8.95 original shipping because they had no record that their operator placed the order. So I ended up spending $17.45 for a $29. 95 dress. JC Penny should keep their word.
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Review
#1610296 Review #1610296 is a subjective opinion of poster.
Pros
  • Have inexpensive clothing
Cons
  • Stores are closing incurring return shipping charges
Reason of review
Poor customer service
Loss
$9
Preferred solution
Let the company propose a solution

Contact Jcpenney Customer Service

Website:
Mailing Address:
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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Long jeans discontinued | Jcpenney review from Twin Falls, Idaho

1.9
Details
My favorite Arizona boot cut jeans in long sizes have been discontinued. Being a tall woman, finding jeans in long sizes has been difficult throughout the years. I had finally found some extremely comfortable jeans that fit me perfect, only to have them discontinued. Without long jeans, there is no reason for me to shop jcpenny any more. Another major department store on its way to bust?
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1 comment
Anonymous
#1757379

Oh boo hoo! A store is going to go under because they don't have that "I" need. LMAO!

Review
#1542996 Review #1542996 is a subjective opinion of poster.