
JCPenney
Reviews and Complaints
JCPenney Reviews
I recently ordered 3 Sterling Silver necklaces. I received one (1) Sterling PLATED necklace! Not happy!
Return two items on my order
User's recommendation: Do not order online from JCPenney.
I can not get through your phone system to pay my bill
User's recommendation: Give up on jcp.
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Verified Reviewer New ReviewerSaid my gift card was Inoperable



Lost package
User's recommendation: Don’t order online and expect good results if something happens during transit.
- Nice items
- Trouble receiving those nice items
The guy on customer service was a moron he told me I already told you 16 minutes ago I need to hang up you never did talk me through the situation I just canceled the order
User's recommendation: Shop somewhere where the customer service department is not rude and understands English.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAn order wasnt received
User's recommendation: Don't purchase online items from Penney's.
- Nice selection of clothes
- Terrible customer service to try to get a simple answer
- Never ending wait to talk to customer service
812890****
User's recommendation: Don’t shop here!!!!
Line of credit
User's recommendation: Put back my line of credit immediately.
The neck lace I chose was the tree of life engraved on one side of disc and blank on other side. The chain and pendant are 14 karat Goldt
User's recommendation: Wait til stores are open and employee in customer can help you!
Why my credit limit changed for no reason
User's recommendation: Don't bother calling...no resolution received.
- Are unwilling to consider reasonable conversation
Been waiting over a month for my card
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