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New Reviewer

Have not received all my pictures

I took epic on 5/18/23 and have not received all of my purchase. I have only received bits and pieces. The majority has yet to ship. I was actually sent one picture in one part of the shipment. Why only 1 picture? Every time I call I get the recording then voicemail is full. Why doesnt anyone answer the phone at the JCPENNY Portrait at Parks Mall in Arlington, TX? I have my receipt and will be in there ASAP!

User's recommendation: Avoid JCPENNY due to lack of accountability when pics don’t arrive.

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ID
#4640559 Review #4640559 is a subjective opinion of poster.
Location
Arlington, Texas
Pros
  • Digital options
Cons
  • Delivery of photos
  • Customer service
Loss
$282
Preferred solution
Deliver product or service ordered

A failed delivery…but I’ve already been charged!

JCPenney - A failed delivery…but I’ve already been charged!
JCPenney - A failed delivery…but I’ve already been charged!
Ordered dressnever received. Have gotten No satisfaction from Customer Service calljust told me to wait!!! It was due April 25thit is now May 2nd!Angry

User's recommendation: DO NOT order from jcp.

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ID
#4561834 Review #4561834 is a subjective opinion of poster.
Location
Louisville, Kentucky
New Reviewer

Since I didn't receive an invoice for my item which came UPS. I wanted to know if my Rewards were applied. uestions regarding shipping

Representative was no help due to language barrier. Asked to speak to someone else ,but I was refused. Representative said she had to finish out the call. Dont know how or what she was finishing up on the call because she couldn't understand what I needed. She kept trying to place an order over the item I had already recieved.

User's recommendation: It would help if our calls weren't routed to a foreign country.

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ID
#4497667 Review #4497667 is a subjective opinion of poster.
Location
Angleton, Texas

Missed 1 item