Unclaimed
JCPenney
Reviews and Complaints
590K
CLAIMED LOSSES
2.6K
TOTAL REVIEWS
470K
PAGE VIEWS
19
ISSUES RESOLVED
JCPenney Net Promoter Score (NPS)
0
low
NPS
-100
100
- 46% Promoters
- 9% Passives
- 46% Detractors
JCPenney's estimated NPS of 0 considered to be low. 46% of users would likely recommend JCPenney to a friend or colleague.
Customer Satisfaction
JCPenney Reviews
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Verified Reviewer New ReviewerHave not received all my pictures
I took epic on 5/18/23 and have not received all of my purchase. I have only received bits and pieces. The majority has yet to ship. I was actually sent one picture in one part of the shipment. Why only 1 picture? Every time I call I get the recording then voicemail is full. Why doesnt anyone answer the phone at the JCPENNY Portrait at Parks Mall in Arlington, TX? I have my receipt and will be in there ASAP!
User's recommendation: Avoid JCPENNY due to lack of accountability when pics don’t arrive.
ID
Location
Arlington, Texas
Pros
- Digital options
Cons
- Delivery of photos
- Customer service
Loss
$282
Preferred solution
Deliver product or service ordered
A failed delivery…but I’ve already been charged!
Ordered dressnever received. Have gotten No satisfaction from Customer Service calljust told me to wait!!! It was due April 25thit is now May 2nd!
User's recommendation: DO NOT order from jcp.
ID
Location
Louisville, Kentucky
New Reviewer
Since I didn't receive an invoice for my item which came UPS. I wanted to know if my Rewards were applied. uestions regarding shipping
Representative was no help due to language barrier. Asked to speak to someone else ,but I was refused. Representative said she had to finish out the call. Dont know how or what she was finishing up on the call because she couldn't understand what I needed. She kept trying to place an order over the item I had already recieved.
User's recommendation: It would help if our calls weren't routed to a foreign country.
ID
Location
Angleton, Texas