Unclaimed
JCPenney
Reviews and Complaints
480K
CLAIMED LOSSES
2.3K
TOTAL REVIEWS
420K
PAGE VIEWS
16
ISSUES RESOLVED
JCPenney Reviews
I recently ordered 3 Sterling Silver necklaces. I received one (1) Sterling PLATED necklace! Not happy!
I DID NOT order a Silver Plated necklace! I ordered all three Sterling Silver necklaces! Please contact me about this matter. (562) 556-**** Thank you.
ID
Location
La Habra, California
Return two items on my order
Was told I had to return them at the store, I am a 69 year old handicap wheelchair and home bound who doesnt get out much. Dont even know where there is a JCPenney thats why I ordered online.
User's recommendation: Do not order online from JCPenney.
ID
Location
Lafayette, Indiana
New Reviewer
I can not get through your phone system to pay my bill
1. There are never enough customer service reps available. The whole second floor had not even one cash register open. 2. I can not get thru the phone system, as I always do, to pay my bill. Its very frustrating.
User's recommendation: Give up on jcp.
ID
Location
Livonia, Michigan
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Purchased a wedding ring a year ago in February. It has been in the shop nine times. Let's just say the repair shop has had the ring more than I have. This is my second ring there with the same problem. The repair shop kept denying a buy back on it. So finally called...
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ID
Location
Jefferson City, Missouri
Preferred solution
Full refund
New Reviewer
Said my gift card was Inoperable
Inoperable gift card? Not true because I have 30.53 left on card 
Thats all I have to say.. but it s telling me I have to type more words ?What the heck?
Thats all I have to say.. but it s telling me I have to type more words ?What the heck? ID
Location
Lexington, Kentucky
New Reviewer
Lost package
My comforter set that was almost $200 I paid for and it was suppose to be here by the 20th is STILL NOT HERE and fedex has no idea where it is and JCPenney has t resolved this issue still and its almost a new year. This was suppose to be a Christmas gift for my wife and die to JCPenneys careless customer service, I havent even been able to replace the probably lost in transit comforter set. You lost a good customer JCPenney.
User's recommendation: Don’t order online and expect good results if something happens during transit.
ID
Pros
- Nice items
Cons
- Trouble receiving those nice items
Loss
$100
Preferred solution
Full refund
New Reviewer
The guy on customer service was a moron he told me I already told you 16 minutes ago I need to hang up you never did talk me through the situation I just canceled the order
Tried to place an order could hardly understand the rude customer service person never was able to complete order he couldn't wait to get off the phone no wonder you guys have two stars get somebody could understand English in is not rude
User's recommendation: Shop somewhere where the customer service department is not rude and understands English.
ID
Location
Thorntown, Indiana
Preferred solution
Apology
New Reviewer
I made an order and 3 of the 4 items were incorrect, and I called to see if I could get it resolved and asked to speak with a supervisor. The first supervisor insisted my package wasn't delivered despite having an email from JCPenney that it had been, and I needed to...
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ID
Preferred solution
Let the company propose a solution
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAn order wasnt received
My order was placed on November 3rd today is December 4th I still have yet to receive my order I'd say a month is a little long for something to be shipped out upon calling they're saying that it should be shipped out this weekend it's already Saturday if it's not here on Sunday I can't even get a refund because my card has been hacked. So now I'm out money and I'm out the product. This is very poor customer service
User's recommendation: Don't purchase online items from Penney's.
ID
Location
Orchard Park, New York
Pros
- Nice selection of clothes
Cons
- Terrible customer service to try to get a simple answer
- Never ending wait to talk to customer service
812890****
Was told I only have 30 minutes to change order even though it hadnt been processed yet. It could have easily been changed!
User's recommendation: Don’t shop here!!!!
ID
Location
Vincennes, Indiana
Line of credit
I have a BIG problem with JCPENNY. My credit score went down by 30 points because JCPennys lower my credit balance by 3500.00. I worked my way up in building that line of credit. I had and excellent payment history for years. I now only have a very low credit line with jcp And my FICO score that I also worked hard to built has dropped. The store near me had closed and I also wasnt giving any type of notice that it would be lowered. I have been mistreated very badly. And customer service was very rude in answering questions about this..!!!!!!!!!!!!!!!!!
User's recommendation: Put back my line of credit immediately.
ID
Location
Lebanon, Ohio
New Reviewer
The neck lace I chose was the tree of life engraved on one side of disc and blank on other side. The chain and pendant are 14 karat Goldt
Chat quit, I had to enter all my personal information over 6 times, customer service could not help me find answer to my questions to what should be common knowledge and find the answer. I even gave him the item number.
User's recommendation: Wait til stores are open and employee in customer can help you!
ID
Preferred solution
An answer to my questions. I can help them find the answer!
BAD EXPERIENCE! Male associate in the Rewards Department assured me that the $20 rewards I used on shoes I returned the day before would be added back to my account within 48 hours. So I called back 2 days later, on 10/24. They would not reissue the rewards because...
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ID
Location
Strongsville, Ohio
New Reviewer
Why my credit limit changed for no reason
Applied for card, given $1200 limit. I had at least 3 other cards with a $1500 limit. Overnight, the limit was changed to $170 due to lack of experience with cards of the original limit
User's recommendation: Don't bother calling...no resolution received.
ID
Cons
- Are unwilling to consider reasonable conversation
Preferred solution
Increase credit limit back to the original amount
New Reviewer
Been waiting over a month for my card
1. Takes TOO LONG to speak to a human!!! 2. When asked to verify my address, they asked me for my address. I want you guys to tell me what address you have and I will verify it. Why do I need to tell you my address, I know it , it's your job to verify/ confirm it. 3. Why didn't the person doing the application for the credit card verify everything. This would have eliminated all this and I would of had my card already!!!Do it right to h
ID
Location
Albuquerque, New Mexico
Preferred solution
NOTHING!!! you can't help me out. TOO MANY hurdles to jump in order to speak to a human
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