Jcpenney Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
11
ISSUES RESOLVED
1.7K
TOTAL REVIEWS
$430K
CLAIMED LOSSES
$1.1K
AVG LOSS
340K
PAGE VIEWS
What's your story with this company?
Ask a Question About Jcpenney
Cons
- Customer service
- Rude employees
- Way this situation was handled
Pros
- Product
- Coupons
- Staff
Dear JCP. Please stop showing old prices that you can't find if you hit link. Please bring back quality clothes and reasonable prices and coupons that work on almost anything. Your stock value is almost worthless. I used to buy everything at Pennies. Now I buy almost...
View full review
Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Verified BuyerThis review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Bad quality | Jcpenney review
after purchasing a set of $40.00 sheets and this is the sale price I took them home washed them and started to make the bed the top sheet hem fell apart and I had to go back to the store only to find out the next sheet was costing me $60.00 on sale + tax and all I get is sorry not good enough Penneys has really gone down hill
Review
Product
Jcpenney Sheet Set
Pros
- Service and quality of bedding and draperies
Reason of review
Damaged or defective
Loss
$27
Preferred solution
Let the company propose a solution
Tags
Complaint | Jcpenney review from Philadelphia, Pennsylvania
I was being charged different prices by the salon and I was having the same service done I also had to cancel a couple of appointments and I was told by The Stylist not to do that with the receptionist but to contact her directly I spoke with the store manager to help Rectify it it was not I got into a texting and phone confrontation with the stylist that left me very humiliated and frustrated and ultimately The Stylist told me she does not want to do my hair anymore so now I'm left with finding someone else
Review
Service
Mastercuts Haircut
Pros
- Staff
Cons
- Unprofessional and disjointed problem solutions
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
I stopped @ J C PENNY because of the sale to do a little Christmas shopping. Went to the Jewelry Dept to see what was there and I found a ring that I liked and wanted to try it on. I asked the sales man if he could remove the security tag off the ring so that I could...
View full review
Review
Service
Jcpenney Customer Care
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
No even exchanges on online orders | Jcpenney review
I bought several pairs of jeans online from JCPenney’s and half of them fit well. When I went to the store to exchange the jeans that did not fit, I was told that I could not have an even exchange. I had to return the ones I bought online and wait for the money to be refunded to my bank account before I could buy the new ones. (Or, of course, just buy the other pants and wait for the refund on the originals.) What?? Beware.
Review
Product
Jcpenney Jeans
Pros
- Sales associate was professional and tried to help solve problem
Cons
- Online refund policy
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered
Poor business....now i undestend why they are in poor finance condition.... | Jcpenney review from Rosedale, Maryland
bring back"east 5th" panty hose
Review
Reason of review
stop carrieing the best hose ever
Preferred solution
bring back the product
I recently purchased some window coverings for the majority of the windows in the house. I feel I was sort of talked into a style I wasn't real crazy about because I was told the style I wanted would not be a good fit for the window frames that had some obstructions....
View full review
Review
Reason of review
Poor customer service
Preferred solution
I'm stuck. I just want JCP to know
Frustrated and Grumpy | Jcpenney review
To return items that you have ordered on line through their web site, you have to pay for the shipping. Of course they say you can return to a JCPenny store for free, but that can take up to 2 HOURS. First if I had a JCPenny store convenient and close I would shop there and save myself all this frustration. Second. why do I want to wait around a store, I will no longer shop at, for 2 HOURS to get a return.
Review
Service
Jcpenney Shipping Service
Pros
- Sales staff
Cons
- Service on returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$67
Preferred solution
Full refund
Getting Nowhere with JCPenny | Jcpenney review
I tried several times to place an order for a dress on line with no success. So I called the 800 number and the operator said because I had so much trouble placing the order she would not charge me for the $8.95 shipping charge. I had to return the dress because it was too large and paid $8.50 postage to return it.by mail because our JCPenny local store had closed. When I inquired about my credit for the return I was told that they received the dress but they would be deducting the $8.95 original shipping because they had no record that their operator placed the order. So I ended up spending $17.45 for a $29. 95 dress. JC Penny should keep their word.
Review
Pros
- Have inexpensive clothing
Cons
- Stores are closing incurring return shipping charges
Reason of review
Poor customer service
Loss
$9
Preferred solution
Let the company propose a solution
Long jeans discontinued | Jcpenney review from Twin Falls, Idaho
My favorite Arizona boot cut jeans in long sizes have been discontinued. Being a tall woman, finding jeans in long sizes has been difficult throughout the years. I had finally found some extremely comfortable jeans that fit me perfect, only to have them discontinued. Without long jeans, there is no reason for me to shop jcpenny any more. Another major department store on its way to bust?
1 comment
Review
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Oh boo hoo! A store is going to go under because they don't have that "I" need. LMAO!