Jcpenney Reviews and Complaints
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11
ISSUES RESOLVED
1.7K
TOTAL REVIEWS
$430K
CLAIMED LOSSES
$1.2K
AVG LOSS
330K
PAGE VIEWS
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Cons
- Customer service
- Rude employees
- Way this situation was handled
Pros
- Product
- Coupons
- Merchandise
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(131 of 1658 reviews match)
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I stopped @ J C PENNY because of the sale to do a little Christmas shopping. Went to the Jewelry Dept to see what was there and I found a ring that I liked and wanted to try it on. I asked the sales man if he could remove the security tag off the ring so that I could...
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Review
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Jcpenney - No even exchanges on online orders
I bought several pairs of jeans online from JCPenney’s and half of them fit well. When I went to the store to exchange the jeans that did not fit, I was told that I could not have an even exchange. I had to return the ones I bought online and wait for the money to be refunded to my bank account before I could buy the new ones. (Or, of course, just buy the other pants and wait for the refund on the originals.) What?? Beware.
Review
Product
Jcpenney Jeans
Pros
- Sales associate was professional and tried to help solve problem
Cons
- Online refund policy
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered
Jcpenney in Rosedale, Maryland - Poor business....now i undestend why they are in poor finance condition....
bring back"east 5th" panty hose
Review
Reason of review
stop carrieing the best hose ever
Preferred solution
bring back the product
I recently purchased some window coverings for the majority of the windows in the house. I feel I was sort of talked into a style I wasn't real crazy about because I was told the style I wanted would not be a good fit for the window frames that had some obstructions....
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Review
Reason of review
Poor customer service
Preferred solution
I'm stuck. I just want JCP to know
Jcpenney - Frustrated and Grumpy
To return items that you have ordered on line through their web site, you have to pay for the shipping. Of course they say you can return to a JCPenny store for free, but that can take up to 2 HOURS. First if I had a JCPenny store convenient and close I would shop there and save myself all this frustration. Second. why do I want to wait around a store, I will no longer shop at, for 2 HOURS to get a return.
Review
Service
Jcpenney Shipping Service
Pros
- Sales staff
Cons
- Service on returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$67
Preferred solution
Full refund
Jcpenney - Getting Nowhere with JCPenny
I tried several times to place an order for a dress on line with no success. So I called the 800 number and the operator said because I had so much trouble placing the order she would not charge me for the $8.95 shipping charge. I had to return the dress because it was too large and paid $8.50 postage to return it.by mail because our JCPenny local store had closed. When I inquired about my credit for the return I was told that they received the dress but they would be deducting the $8.95 original shipping because they had no record that their operator placed the order. So I ended up spending $17.45 for a $29. 95 dress. JC Penny should keep their word.
Review
Product
Dress
Pros
- Have inexpensive clothing
Cons
- Stores are closing incurring return shipping charges
Reason of review
Poor customer service
Loss
$9
Preferred solution
Let the company propose a solution
Jcpenney in Twin Falls, Idaho - Long jeans discontinued
My favorite Arizona boot cut jeans in long sizes have been discontinued. Being a tall woman, finding jeans in long sizes has been difficult throughout the years. I had finally found some extremely comfortable jeans that fit me perfect, only to have them discontinued. Without long jeans, there is no reason for me to shop jcpenny any more. Another major department store on its way to bust?
1 comment
Review
I picked up my online order of 2 white bras at Penney's store. When I got home I opened the packages. One of the bras was black even though it was labeled white. I called Customer Service to send the right one to the store so I could exchange them. I was informed that...
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Review
Service
Jcpenney Shipping Service
Cons
- Customer service when they make an error
Reason of review
Poor customer service
Loss
$15
Preferred solution
Deliver product or service ordered
Jcpenney - Rebate
Recieved $20 rebate Visa on air fryer purchase. Actual rebate amount on card was $10. Front of card clearly stated 20. Shady way to do business.
Review
Service
Jcpenney Rebate
Never got my black Friday rebates and all they tell in to contact some one and you can not. Never buy from JC Penney again and well tell my friends about it.
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1 comment
The rebates come from the manufacturer of the products that you purchased, NOT from Jcpenny. You need to call the MANUFACTURER and let them know you haven't received your rebates.
Also, I hope you made copies of the rebates before you mailed them. This is just common sense.
Review
Service
Rebate
Cons
- Bad service
Reason of review
Poor customer service
Loss
$100
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Oh boo hoo! A store is going to go under because they don't have that "I" need. LMAO!