customer service store customer service order jcp card credit card people customers
1.4
Details
Dear JCP. Please stop showing old prices that you can't find if you hit links on social media. Please bring back quality clothes and reasonable prices and coupons that work on almost anything. Your stock value is almost worthless. I used to buy everything at Pennies....
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Review
#1766268 Review #1766268 is a subjective opinion of poster.
Cons
  • Everything the email mentioned
  • Customer service or quality
Reason of review
It's not even the same store anymore
Loss
$200
Preferred solution
Go back to being the pennies people loved with better prices, qualify, customer service and $10 or less coupons people can actually just spend without checking out ten times being told they don't apply. And self price checks need to come back!

Bad customer service... | Jcpenney review

1.3
Details
I bought 3 year protection plans and the problem is, they never answer when you call! Shopping elsewhere when I remodel another kitchen.
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1 comment
Kris C
#1811491

I hope JCP is reading these and realizes they need to make some serious changes fast!

Review
#1760982 Review #1760982 is a subjective opinion of poster.
Product
Samsung Electronics Dv501aew Washer And Dryer Combination
Pros
  • Price
Cons
  • Never ending wait to talk to customer service
  • Customer service
  • Customer service when they make an error
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Warrantech protection plan

Do not purchase on jcpenney.com!!!!

1.0
Details
I ordered two items a month ago. One of my two items was cancelled, as out of stock. My second item showed it was shipped, but when the package arrived, it was something completely different. I contacted the online service and they were not helpful at all. They told me that I would be responsible to return the items I received to receive a refund and that the item I ordered was not in stock, so they could not re-order for me. Zero remorse for my inconvenience. I will NEVER purchase online again. Horrible customer service an incompetent warehouse staff. How do you mix up two women's t-shirt and a men's jacket.
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Review
#1739948 Review #1739948 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Cons
  • Customer service solution to my problem
  • Not helpful
  • No order
Reason of review
Order processing issue
Loss
$35
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't do business with JCPenney's

1.0
Details
after ordering something online and not receiving it for a long time I track the order to find out the JCPenney's never even shipped the order to UPS to be delivered Penny's was blaming ups for not being able to deliver it but UPS never received the item to begin with from Jcpennies.the company is considerably gone downhill at over the years and now I will never do business with them again
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Review
#1739665 Review #1739665 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Did not receive item purchased
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Jcpenney s Never Sent Item

No way of contacting the rebate center | Jcpenney review from Garland, Texas

1.0
Details
No customer service except automated tracking, no chat available most times .. if available takes 20 minutes to respond
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Review
#1737147 Review #1737147 is a subjective opinion of poster.
Service
Jcpenney Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing delivery | Jcpenney review from Washington, District Of Columbia

1.0
Details
I still have not received my package
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Review
#1734950 Review #1734950 is a subjective opinion of poster.
Service
Jcpenney Shipping Service

Figuring out what happened with my order | Jcpenney review

1.0
Details
Does anyone work for this company? My husband has called and called and NOBODY has ever answered. We are attempting to find out why our payment/order wasn't processed. JCPenny has to be the worst company I've ever had to deal with when attempting to resolve a situation
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Review
#1733964 Review #1733964 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Pros
  • I dont see any right now
Cons
  • Ive had enough
Reason of review
Poor customer service
Preferred solution
Have someone actually CALL US BACK!

Never buy from jc penney with a rebate its a rip off | Jcpenney review

1.0
Details
rebate is impossible to get
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Review
#1728314 Review #1728314 is a subjective opinion of poster.
Reason of review
rebates
Loss
$20
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I purchased a jacket (Order #: 2019333611548642) for my 4 year old granddaughter for Christmas on November 29, 2019. I chose the Ship to Store option. On December 6, 2019 I received an email from JCPenney, stating that my order was finally ready for pick up. I drove to...
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Review
#1725740 Review #1725740 is a subjective opinion of poster.
Cons
  • Worst experience i ever had buying something
  • Horrible customer service
  • Warehouse employees shipping out wrong items
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Contact Jcpenney Customer Service

Website:
Mailing Address:
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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Latest Question

Jcpenney Questions
1.0
Details
I’m 65 years old and live in a large apt complex. I don’t get much thru regular mail. Because we have so much problems with our mail.i first I called customer service and asked if I place a order what delivery service do they use the lady stated ups. I placed a order...
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2 comments
Machele
#1774077

Both UPS and FedEX now use the post office to do the end delivery of many packages from retailers like Amazon or JC Penny. They deliver your package to the post office in your town and then the post office will make the actual delivery.

Most often, you are not told this vital bit of info when you order. The problem, of course is in the unreliability of the post office to actually deliver mail timely and/or reliably. In your case, someone may have stolen the package as it could have been "delivered" to your front door, the complex office or who knows where. Apparently, as is typical the postal carrier would not have actually knocked on your door---that takes effort---and left it somewhere for you to find.

If you paid by debit card, then you are now out the money, but can still file a dispute for non-delivered goods.

If you were smart and used a credit card, file a dispute and you won't have to pay it until this is resolved. By the way, a delivery by the post office at 8:31 pm seems very suspicious and unusual for the post office---or any delivery company unless it is around the Christmas holidays.

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Review
#1702404 Review #1702404 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Cons
  • Customer service or quality
  • Terrible customer service to try to get a simple answer
  • Employee will argue with a customer
Reason of review
Problem with delivery
Loss
$105
Preferred solution
Full refund