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I’m 65 years old and live in a large apt complex. I don’t get much thru regular mail. Because we have so much problems with our mail.i first I called customer service and asked if I place a order what delivery service do they use the lady stated ups. I placed a order...
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2 comments
h.kitchener
#1774077

Both UPS and FedEX now use the post office to do the end delivery of many packages from retailers like Amazon or JC Penny. They deliver your package to the post office in your town and then the post office will make the actual delivery.

Most often, you are not told this vital bit of info when you order. The problem, of course is in the unreliability of the post office to actually deliver mail timely and/or reliably. In your case, someone may have stolen the package as it could have been "delivered" to your front door, the complex office or who knows where. Apparently, as is typical the postal carrier would not have actually knocked on your door---that takes effort---and left it somewhere for you to find.

If you paid by debit card, then you are now out the money, but can still file a dispute for non-delivered goods.

If you were smart and used a credit card, file a dispute and you won't have to pay it until this is resolved. By the way, a delivery by the post office at 8:31 pm seems very suspicious and unusual for the post office---or any delivery company unless it is around the Christmas holidays.

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Review
#1702404 Review #1702404 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Cons
  • Customer service solution to my problem
  • Customer service or quality
  • Employee will argue with a customer
Reason of review
Problem with delivery
Loss
$105
Preferred solution
Full refund

Jcpenney in Saint Louis, Missouri - Order return

1.0
Details
I found the item I ordered in the store .... I was charged 3.95 to ship my order to the store ... when wanted to return my order ... I was told I would not be credited the 3.95 ship fee .... I think with all the stores free ship policy , & too your company is the slowest on receiving an item ... I shouldn’t have to Pay the ship fee & should be credited for it ... Not a happy customer
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Review
#1695497 Review #1695497 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Jcpenney in Otego, New York - Better than nothing, I guess...

1.0
Details
Bought the lifetime warranty for both my diamond solitaire and the wedding band wrap. Diamond on solitaire fell out and they would not replace it, said they would put a CZ in or give me my money back on just the solitaire. Then I find out that payment comes in the form of a JCP gift card...seriously??
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Review
#1680248 Review #1680248 is a subjective opinion of poster.

Jcpenney - Ear rings

1.0
Details
Purchase esrings for granddaughter some gold hoops fors mot fastens tight die to this earring came undone and lost when pulled off shirt. Would not recommend these gold hoop
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Review
#1673547 Review #1673547 is a subjective opinion of poster.
Reason of review
Damaged or defective

Jcpenney - Rebate not working

1.0
Details
I received a rebate visa card for buying an air fryer. The card is not able to activate. I have tried at least 15 times to activate it. This is a scam.
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Review
#1672786 Review #1672786 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$20
Preferred solution
Full refund
Tags
  • Prepaid Card Does Not Work

Jcpenney - Coupons

1.4
Details
I have been shopping at penny’s for years.i went in today with 2 different items and 2 different coupons I was told I had to go to two different lines to use both REDIULOUS!! I will not be shopping there again
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Review
#1672144 Review #1672144 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Jcpenney in Parkersburg, West Virginia - My money is being held hostage.

1.0
Details
Ordering online for store pickup. Didn’t like my PayPal. Charged n refunded PayPal. Then while I ordered another method, charged n ordered via PayPal. Go in to pick up item. Had to cancel one order. Then cashier and someone on JCP.com decide to cancel second order without asking me or getting my permission. Then wanted to ring item up. Yea, no cash on that card to pay for item since there were two charges I have to wait 5-7 days to be refunded. An hour of my life I won’t get back along with money I might want to use being withheld from me. And 5-7 days, that 40% coupon I had will be expired. Never shopping JCPenneys again.
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Review
#1663682 Review #1663682 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Cons
  • Customer service when they make an error
  • Rude employees
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Person who cancelled my paid for order without permission fired. My time compensated for, and interest on money held hostage
Tags
  • Poor Attitude Toward Customer
  • Unreliable Online Ordering System
1.0
Details
My order was refunded 7/24/2019 at my local JCPenney, yet JCPenney still has my money. I have been going back and forth with JCPenney Customer Service AND Customer Relations via multiple emails and multiple calls. I was told by the customer service center that the...
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Review
#1652832 Review #1652832 is a subjective opinion of poster.

Jcpenney - Closed Account

1.0
Details
I opened a JCP Credit Card in March and purchased several items. Within a month I payed the balance in full. They went ahead without notification and closed an already approved account in August because my score went down. When I opened the account nobody informed me of their practice before I opened one. I had lost my job and was on hard times. Thanks JC Penney for *** on someone when they are already down! I will never shop there again! You lost a customer for life.
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Review
#1639740 Review #1639740 is a subjective opinion of poster.
Product
Jcpenney Account
Pros
  • Good employee
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney Products and Services Reviews

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1.0
Details
Do NOT use they order to store option. I was charged for an item that has taken almost 3 weeks to arrive at the store, and I cannot cancel the order or receive a refund until the item is received at the store. No one is willing to help, or do anything about it. Why...
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Review
#1620807 Review #1620807 is a subjective opinion of poster.
Cons
  • Will never darken a jcpenney store again
  • Rude employee
  • Worst customer service
Reason of review
Poor customer service
Loss
$29
Preferred solution
Full refund