JCPenney
Reviews and Complaints

I went to J.C. Penneys stone crest mall the managers lacked return policy procedures Marilyn arguing back and forth with customer when it clearly states in JCPenney return policy my sister didnt ask for refund but store credit on gift card this woman refunded the amount back to credit card these items were gifts purchased online then another male manager came and asked for social security to pull up card that was used I have never experienced such rude and disrespectful At retail for returning items almost felt like they were on some racial profiling on returning items that had a receipt Im just floored how these people treat paying customers DONT SPEND BLACK Dollars at JCPENNEY the pandemic didnt teach you no lessons well maybe GOD visit you all personally I rebuke Marilyn and her crew at JCPenney stone crest Uncle Toms in full effect no one should be asked for social security to shop An apology is due and proper etiquette in customer service is definitely needed I will call corporate and headquarters to let them know how ignorant you all are at JCPENNEY Stonecrest Georgia NEVER WILL I SHOP AT JCPENNEY eapecially if you have people like this in management User's recommendation: NO BLACK DOLLARS SPENDING AT JCPENNEY BOYCOTT

I order from the net. Always check out as GUEST as years back was told by a customer rep "is much safer".true, but when you try to send back, not so good. So as I said for 3 days they keep saying they are sending a label, good thing I'm not holding my breath. Now I got the gentleman on the phone, we go round and round and whatever he claims to be sending, is not printing or showing up. He then says to me, "can't help you today" and hangs up..At least I think that's what he said, so hard to understand these workers they hire. So I am done with Penney's. They send no invoices, or labels with their items. They don't deserve my monies... User's recommendation: Don't Online Shop.