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I am upset. I had a very simple question about returns for J C Penney. I waited an excruciating 1 hour and 47 minutes with a voice interrupting every 20 seconds or so to tell me how to use the internet via a non-person source, and when a real human answered, I was a...
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3.6
I liked
  • Service and quality of bedding and draperies
  • Staff in this department and prices
  • In pat
I didn't like
  • Terrible customer service to try to get a simple answer
#1149783
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JCPenney took two rings in for sizing, destroyed rings
JCPenney took two rings in for sizing, destroyed rings
JCPenney took two rings in for sizing, destroyed rings
I left my wedding ring and my spouse's engagement ring for sizing, each going up a half size. We received our rings back in horrible condition. My ring was not sized by the usual method. It was clear that gold had been removed from the inner shank of the ring. I gave...
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1.0
I didn't like
  • Poor jewelry service
  • Bogus promises
  • Feeble attempts to correct situation
#1054476
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I've been working for Jcpenney for three years never had a complaint about any customers until the new manager of the salon came in and treated me terrible I stood up to her and ever since she always gave me the ugly eye and got rid of me by moving me to another...
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#924975
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February 23, 2016 To try and communicate to you how deeply upset and disturbed I am at the level of gross incompetence I have encountered in trying to make a purchase from JCPenney (JCP) is impossible. The events that I am going to recount cannot even be considered in...
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Anonymous
Anonymous

I can relate. I just had a horrible experience ordering from JCP.com and I will never order from them again! Gross incompetence coupled with methods that are completely behind...

1.0
I didn't like
  • Selling merchandise they do not have
  • Given false information
  • Worst customer experience
#796227
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On 12/10/2015 I Ordered a ring from jcpenny jewelry dept. for Christmas I received it on 1/12/2016 it was a mothers ring and had wrong stones in after contacting customer service they told me to return it to store and they would order a new ring. This order would be...
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2.5
I didn't like
  • Customer service
#780032
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I ordered a mattress from JCPenney.com in late March. After placing my order I received an email for my order number and a notice saying I would be contacted by April 9th to schedule a delivery time. After sleeping on the floor since Christmas, I was very anxiously...
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1.0
I didn't like
  • Wasted time
  • False promises
  • Rude employees
#634450
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I'm not really sure if i can say i was wrongfully accused because i was never really "accused" of anything. At 9am Sunday, December 30, 2012 I had a great job as a seasonal employee of JCP. By the end of the day I surprisingly found myself unemployed. Just the day...
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Anonymous
Dee

You can’t be giving your discount to others like that. Most companies FIRE over that. You did way too many sales violations to be surprised by your firing. Common sense should...

Anonymous
Anonymous

I'm sorry to hear about that. I was actually let go for practically the same thing.

#371901
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