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Resolved
1.1
Details
I purchased a Cooks Air popper and the sign said that I would get a $14 rebate but was told by the cashier to go online to get it and that they don't have any in the store. I checked online and could not find any rebatess for this item so I just called the small...
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5 comments
Anonymous
#1631407

LOL now you about to get SPAM and SCAM calls!!

Review
#1406266 Review #1406266 is a subjective opinion of poster.
Cons
  • Store or staff
Reason of review
rebate not eligible
Loss
$14
Preferred solution
Let the company propose a solution
Resolved
2.4
Details
I paid over $200 for JCP on line and in-store bills. I later returned most of the merchandise, coming to approximately clothing costing $70. JC Penney can't figure out the correct amount of money I should be returned. And I get a call 2 weeks ago from the store manager...
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Review
#1325352 Review #1325352 is a subjective opinion of poster.
Reason of review
Problems with payment
Resolved
2.4
Details
Jcpenney - Did not receive entire order, but got charged for it!
On December 28, 2017, I ordered 2 bras at half price. I selected free shipping to the closest store, which is 45 minutes away. On January 12, 2018, I picked up my order at JC Penneys at the Green Mt. Mall in St. Johnsbury, Vt. There was only 1 bra with a note saying...
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1 comment
Breedog
#1425609

My rating of 2.8 stars is because I like the merchandise I get at JCP. Love the jeans and bras I buy. If I could only rate the credit card customer service, I'd give them zero...

Review
#1179192 Review #1179192 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved
3.6
Details
I am upset. I had a very simple question about returns for J C Penney. I waited an excruciating 1 hour and 47 minutes with a voice interrupting every 20 seconds or so to tell me how to use the internet via a non-person source, and when a real human answered, I was a...
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Review
#1149783 Review #1149783 is a subjective opinion of poster.
Pros
  • Service and quality of bedding and draperies
  • Staff in this department and prices
  • In pat
Cons
  • Terrible customer service to try to get a simple answer
Reason of review
Poor customer service
Preferred solution
I want osmeone to call me and discuss the question I had about a return! That is all I wanted!
Resolved
1.0
Details
JCPenney took two rings in for sizing, destroyed rings
JCPenney took two rings in for sizing, destroyed rings
JCPenney took two rings in for sizing, destroyed rings
I left my wedding ring and my spouse's engagement ring for sizing, each going up a half size. We received our rings back in horrible condition. My ring was not sized by the usual method. It was clear that gold had been removed from the inner shank of the ring. I gave...
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2 comments
Anonymous
#1484172

JCP does not have quality Jewelry they never have. The care plans are misleading JCP is for suits for men drapes not Jewelry they carry the very worst stuff the modern bride i...

Review
#1054476 Review #1054476 is a subjective opinion of poster.
Cons
  • Feeble attempts to correct situation
  • Poor jewelry service
  • Bogus promises
Reason of review
Poor customer service
Loss
$775
Preferred solution
Full refund
Tags
  • Jewelry rip off
  • Jcp Superstition Springs
Resolved

Resolved: Jcpenney - Very Unprofessional!

I've been working for Jcpenney for three years never had a complaint about any customers until the new manager of the salon came in and treated me terrible I stood up to her and ever since she always gave me the ugly eye and got rid of me by moving me to another department because I didn't have the "personality" when I've been working there longer than she has. I will never return to that place called salon, there is so much un-professionalism and favoritism it's not a good place to work at because if they don't like you they will make you feel belittled and that you're not good enough. So that store has a lot of flaws specially because the store manager lets herself be manipulated by everyone so she can make her managers happy when she doesn't even think of her workers feelings.
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Review
#924975 Review #924975 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • good bye jcp
  • make justice
Resolved
1.0
Details
February 23, 2016 To try and communicate to you how deeply upset and disturbed I am at the level of gross incompetence I have encountered in trying to make a purchase from JCPenney (JCP) is impossible. The events that I am going to recount cannot even be considered in...
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1 comment
Anonymous
#1236219

I can relate. I just had a horrible experience ordering from JCP.com and I will never order from them again! Gross incompetence coupled with methods that are completely behind...

Review
#796227 Review #796227 is a subjective opinion of poster.
Cons
  • Selling merchandise they do not have
  • Worst customer experience
  • Never again
Reason of review
Order processing issue
Tags
  • online ordering
Resolved
2.5
Details
On 12/10/2015 I Ordered a ring from jcpenny jewelry dept. for Christmas I received it on 1/12/2016 it was a mothers ring and had wrong stones in after contacting customer service they told me to return it to store and they would order a new ring. This order would be...
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Review
#780032 Review #780032 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
I want a written apology and my ban removed in writing to store 0483 Logansport IN
Tags
  • Assitant Store Manager
Resolved
1.0
Details
I ordered a mattress from JCPenney.com in late March. After placing my order I received an email for my order number and a notice saying I would be contacted by April 9th to schedule a delivery time. After sleeping on the floor since Christmas, I was very anxiously...
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Review
#634450 Review #634450 is a subjective opinion of poster.
Cons
  • False promises
  • Rude employees
  • Wasted time
Reason of review
Poor customer service
Loss
$214
Preferred solution
Full refund

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts
Resolved
I'm not really sure if i can say i was wrongfully accused because i was never really "accused" of anything. At 9am Sunday, December 30, 2012 I had a great job as a seasonal employee of JCP. By the end of the day I surprisingly found myself unemployed. Just the day...
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8 comments
Anonymous
#1411712

You can’t be giving your discount to others like that. Most companies FIRE over that. You did way too many sales violations to be surprised by your firing. Common sense should...

Review
#371901 Review #371901 is a subjective opinion of poster.
Loss
$20000