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Jcpenney in Bethel Park, Pennsylvania - Worst experience

1.0
Details
Jcpenney - Worst experience
Jcpenney - Worst experience
Jcpenney - Worst experience
Jcpenney - Worst experience
@jcpenney this was hands down the WORST EXPERIENCE I have ever had !!! DO NOT ORDER FROM @jcpenney !!! I purchased a beautiful king bedframe, they came and set it up and it was broken in a few places and they refuse to correct the mistake unless I pay a restocking fee! Not only that the delivery was 3 hours late with no one to contact me to say if they were coming or not, so I sat home all day and night waiting..... I have spoken with several “escalation reps” and nothing has been done, they are condescending and rude ! One woman stated it was going to be taken care of, I waited 5 days and heard nothing. I call back and it was never taken care of , she lied!!! I cannot express enough NOT to purchase furniture from this company !!
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Review
#1448087 Review #1448087 is a subjective opinion of poster.
Product
Ashley Furniture Bed

Jcpenney in Liberal, Kansas - Poor quality

2.1
Details
Jcpenney - Poor quality
Jcpenney - Poor quality
We bought my grandson 8 pair (size 8 husky) because finding his size was difficult and these were the first we found that fit- sadly that was 4 weeks ago and every single pair are ripped in the knee already (and he’s not an overly tough kid) two pair developed holes near the front pocket with no explainable reason! I have never seen such flimsy quality and am highly disappointed in penny’s!
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1 comment
Anonymous
#1757299

That is obviously dirt around the holes! He was obviously crawling in the dirt!

Stop trying to shame a company because you think your grandchild is a saint. LMAO!!!!!!!!!!!

Review
#1449468 Review #1449468 is a subjective opinion of poster.
Product
Jcpenney Jeans
5.0
Details
Jcpenney - DISHONORABLE COMPANY PRACTICES

Update by user Feb 16

THE STORE MANAGER AND THE SALES ASSOCIATE WERE VERY HELPFUL I GAVE 5 STARS EACH FOR THEM. THE BLACK FRIDAY SALE AD NEVER STATED THE AMOUNT - IT READ $200 JCPENNEY VISA CARD WHEN YOU PURCHASE A HOTPOINT 3.8 CU.FT WASHER HOTPOINT 6.2 CU.FT DRYER THIS IS WHAT I BOUGHT....

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1 comment
Anonymous
#1661664

scholarlybullterrier254, I'm sorry you went through this aggravation. Being an avid JCPenney shopper for years, I hate to read that people had bad experiences with them.

However, in this case, the fault is yours. If you look at the top of the rebate form it shows the model numbers of what models qualify for the rebate. When you wrote the model numbers at the bottom, you wrote the model numbers of parts and accessories. You needed to write the model number of the APPLIANCES.

You wrote htx24eask0ws for the dryer. The correct model number is htx24easkws. For the washer, you wrote htw240ask4ws. The correct model number is htw240askws.

Therefore, the fault is yours and you, yourself, disqualified your appliances by not filling out the rebate form correctly. How can you slam a business when it was YOU who has made the mistake?

If only people would take a moment to look things over carefully..... tsk, tsk, tsk

Review
#1473342 Review #1473342 is a subjective opinion of poster.
Pros
  • Store manager was a great help
Cons
  • Black friday advertisement highly misleading
Reason of review
REBATE & DELIVERY
Preferred solution
Full refund
Tags
  • Hotpoint Washer Dryer
Featured
1.0
Details
JcPenney Breach of Trust & Fraud
JcPenney Breach of Trust & Fraud
JcPenney Breach of Trust & Fraud

Update by user Dec 27, 2017

Good morning, I have called Jcpenney several times and when I have given them the Order # they have simply hanged up on me, I have heard that they have scammed too many people and has cancelled their orders... I believe that Jcpenney must be sued and shut down for good...

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Review
#1137637 Review #1137637 is a subjective opinion of poster.
Service
Jcpenney Black Friday Deal
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • online order issue
2.6
Details
Jcpenney - Nightmare! Zero customer service
JCpenny App tells me I have rewards points, so I make my order on Nov 2nd hoping to have the stuff ready for Thanksgiving. I call twice first time they said I need it a new method of payment which I gave to them, three weeks later no items, call again so they tell me...
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Review
#1404812 Review #1404812 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Poor customer service

Jcpenney - Depot stole gold from my ring.

Jcpenney - Depot stole gold from my ring.
Brought my heavy gold ring to get a lost diamond put in and to get it Rodium plated and when I got it back it weighed half of what it did. They hollowed out the inside of my ring. They scraped as much gold out of it as possible without going through to the other side. I am so heartbroken . I loved this ring so much and now to have it back like this is unbelievable! Beware in sending and piece of jewelry you really love to this depot! I wish I hadn’t.
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Review
#1499111 Review #1499111 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Featured
4.8
Details
Jcpenney - Lost Drapes
I ordered 2 additional curtain panels (to fill out the look on the 4 panels I had already ordered and installed) and never received them. I forgot about them and then realized it had been a while. Customer Service found that they were delivered to an old address and...
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Review
#1226620 Review #1226620 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Pros
  • Customer service
  • Quality
  • Drape sizes and variety of colors and styles
Reason of review
Good customer service
1.0
Details
Jcpenney - Horrible experience with In-Home Services window treatments

Update by user Aug 30, 2018

I ordered window treatments from JCPenney In-Home Services on 2/17/18. I then paid JCPenney $15,064.58 for these window treatments.

As of 8/29/18 this project is still not complete. JCPenney re-measured my windows on 6/1/18 and supposedly re-ordered the materials....

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Review
#1341957 Review #1341957 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Cons
  • Employees
  • Poor service
Reason of review
Poor customer service
Loss
$15064
Preferred solution
I need someone above the district manager to call me to discuss. Not Stephanie Nazaire.
1.0
Details
Jcpenney - Jcpenny Hair Salon- Worst place to go
Jcpenney - Jcpenny Hair Salon- Worst place to go
I been going to Jcpenny Hair Salon located in Northtown mall from longer then a year now. Everytime I went, I spent about around $200. I had longer then 22 inch hair. I had a regular stylist I saw every time and her name is Ravon. This time I called and I told them I...
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Review
#1157573 Review #1157573 is a subjective opinion of poster.
Service
Haircut
Cons
  • Worst experience i ever had buying something
  • Untrained staff and deceptive reps
  • Customer service sucks
Reason of review
Bad quality
Loss
$50
Preferred solution
Full refund

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney Products and Services Reviews

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Resolved
1.0
Details
JCPenney took two rings in for sizing, destroyed rings
JCPenney took two rings in for sizing, destroyed rings
JCPenney took two rings in for sizing, destroyed rings

Update by user Jun 30, 2017

They gave us back $220 on the first ring so I could send it in for replacement to the manufacturer. The second ring was finally sent to a local jeweler and repaired an sized properly.

Took from the middle of April to the end of June to reach closure. We had to fight...

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2 comments
Anonymous
#1484172

JCP does not have quality Jewelry they never have. The care plans are misleading JCP is for suits for men drapes not Jewelry they carry the very worst stuff the modern bride is sterling silver with platinum coating lab created sapphires the diamonds are not quality I wouldn’t want my jewelry from junky jcp jewelry department

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Review
#1054476 Review #1054476 is a subjective opinion of poster.
Service
Jcpenney Ring Repair
Cons
  • Feeble attempts to correct situation
  • Bogus promises
  • Poor jewelry service
Reason of review
Poor customer service
Loss
$775
Preferred solution
Full refund
Tags
  • Jewelry rip off
  • Jcp Superstition Springs