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Jcpenney - Nightmare! Zero customer service
JCpenny App tells me I have rewards points, so I make my order on Nov 2nd hoping to have the stuff ready for Thanksgiving. I call twice first time they said I need it a new method of payment which I gave to them, three weeks later no items, call again so they tell me...
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Company wrote 0 private or public responses to the review from Nov 20.
2.6
#1404812
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Jcpenney - Horrible experience with In-Home Services window treatments
I ordered window treatments from JCPenny In-Home Services on 2/17/18. I then paid JCPenny $15,064.58 for these window treatments. As of 8/29/18 this project is still not complete. JCPenny re-measured my windows on 6/1/18 and supposedly re-ordered the materials. Called...
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Company wrote 0 private or public responses to the review from Aug 29.
1.0
I didn't like
  • Employees
  • Poor service
#1341957
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Jcpenney - Customer Service Email?
Does anyone have an actual EMAIL ADDRESS for customer service so that I can send them a picture of the shattered dishes I got from them? We bought the dishware set and picked up at the store in Virginia. The box has been unopened until my son got to his college dorm...
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Company wrote 0 private or public responses to the review from Aug 17.
Anonymous
Sandie

I read they do not take complaints or anything like that in the form of e mail.....

I didn't like
  • Customer service solution to my problem
#1332067
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Jcpenney - Lost Drapes
I ordered 2 additional curtain panels (to fill out the look on the 4 panels I had already ordered and installed) and never received them. I forgot about them and then realized it had been a while. Customer Service found that they were delivered to an old address and...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Apr 04.
4.8
I liked
  • Customer service
  • Drape sizes and variety of colors and styles
  • Quality
#1226620
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Jcpenney - Does not provide any customer service to their own employees
Recently purchased a 10 x 13 Rug from JCPenney. Was charged $125 trucking fee for delivery. Kohl's will charge you $30 for the same rug. Even with all the JCP discounts and associate discount. The rug cost more than purchasing the rug direct from Kohl's online. The rug...
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Company wrote 0 private or public responses to the review from Apr 01.
Anonymous
Monique

Then why the heck didn't you purchase this at Kohl's??? This has GOT to be an April fool's joke! And Kohl's is just like every other retail store out there, not one is better ...

1.5
Product
I didn't like
  • Customer service and pricing
#1223811
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Resolved
Jcpenney - Did not receive entire order, but got charged for it!
On December 28, 2017, I ordered 2 bras at half price. I selected free shipping to the closest store, which is 45 minutes away. On January 12, 2018, I picked up my order at JC Penneys at the Green Mt. Mall in St. Johnsbury, Vt. There was only 1 bra with a note saying...
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Company wrote 0 private or public responses to the review from Jan 30.
Breedog
Breedog

My rating of 2.8 stars is because I like the merchandise I get at JCP. Love the jeans and bras I buy. If I could only rate the credit card customer service, I'd give them zero...

2.4
#1179192
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Jcpenney - Charged me for items but failed to deliver ordered items
I will be very happy when JCPenney goes out of business. On 12/31/2017, I ordered JCPenney merchandise in the amount of 127 dollars. JCPenney happily took 127 dollars from my bank account, but never bothered to ship the items that I had ordered. I have yet to receive...
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Company wrote 0 public responses to the review from Jan 12.
Anonymous
Celeste65

Couldn't you just go into your local JCPenney explain the situation show them the paperwork showing what you ordered and paid? I'm sure at my store we would have been happy to...

h.kitchener
h.kitchener

Now you understand why allowing someone, anyone to take money from your bank account is so very dangerous and unwise. A responsible consumer never uses a debit card or such an...

2.5
I didn't like
  • Customer service and time for delivery or excuses
#1167706
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Jcpenney - Jcpenny Hair Salon- Worst place to go
Jcpenney - Jcpenny Hair Salon- Worst place to go
I been going to Jcpenny Hair Salon located in Northtown mall from longer then a year now. Everytime I went, I spent about around $200. I had longer then 22 inch hair. I had a regular stylist I saw every time and her name is Ravon. This time I called and I told them I...
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Company wrote 0 private or public responses to the review from Dec 28, 2017.
1.0
I didn't like
  • Untrained staff and deceptive reps
  • Way this situation was handled
  • Worst experience i ever had buying something
#1157573
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Jcpenney - Jewelry is junk
Last year, December 2016, my husband got me a new wedding ring set for our anniversary and a necklace for Christmas, by April 2017, 2 diamomds had fallen out of my ring. I had a baby in April, and so my rings sat, not being worn for 6 1/2 months after that. In early...
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Company wrote 0 private or public responses to the review from Dec 14, 2017.
1.0
Product
#1148238
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Jcpenney - Mattress and Box spring set.
I have ordered a mattress & box spring set on 11/24 and the initial mail says that the trucking company will contact me by Dec 5th to schedule a delivery. Since December 5th till today, I'm calling this Customer care everyday to know the status, the answers were,...
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Company wrote 0 public responses to the review from Dec 13, 2017.
1.0
#1147563
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