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My fiance` and I ordered a washer, dryer, and refrigerator WITH ice makers connection kit (hoses and such)... This morning I received all three appliances but NOT the ordered and paid for icemaker kit. We contacted a representative in OHIO that told us to try and...
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#1302315
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Peeping Tom-an 8 or 9 year old male with a female parent and 3-4 other females, was watching me dress after trying on bathing suits from underneath dressing room door at JC Penney store at Columbia Mall! I am still shocked, but not surprised-walked out of store with...
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4.0
I didn't like
  • Not being able to shop in peace-exposed
#1299888
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I have been shopping at my local JCPenny for as long as I can remember. I've lived here for 20 years so as long as Pembroke Lakes Mall has been open. I even had a JCPenny Card for many years but decided to close it because of the horrible customer service stemming from...
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Anonymous
Casey

There has to be a reason they follow you around the store. Security at ANY store will follow who ever they think looks or acts suspicious. I think you just fit their profile f...

Anonymous
Vanessa

Stop stealing items then. Every employee there is doing their job. If you don't like it, then shop online. Use your brain.

1.0
#1297180
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Now I won't even go to JC Penny's not worth the frustration of not finding my shirts. There are other people in this world other than skinny, younger which this store is geared to. Bring back the shirts. I am 70 years old and not going to wear shirts that show off my...
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#1296787
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I ordered a washing machine in April 2018. They told me that it would deliver on 7/5/18. So I took off work to wait for the machine. I was robo called on 7/4 that the machine would be delivered between 1:30 and 5:30 on 7/5. So far so good. Received another robo call on...
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2.8
#1296165
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Jcpenney - Very helpful associate

At store #0395 Term 193 assoc 0174. on 07/03/18 Amanda in lingerie was very helpful. She spent a good amount of time helping me find sizes and different styles in bras. When we couldn't find the right items in store, she took the time to get them ordered online.
#1295774
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Jcpenney - Check my cridit card account

I want to check my cridit acc. Which i did from 5 years should be closed....so ciuld not call because i do not remember info. Weary to call u guys
1.0
Details
Customer service
#1295557
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I have been a long time jc penney customer. However, the last couple years have been the worst for me. My first experience with the changes came in the shoe department. Used to go there and a salesperson knew the inventory and would either come back with a pair of...
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h.kitchener
h.kitchener

Best find another store to buy clothing from as JCP is having some serious financial problems and closing stores---well over a hundred and counting. They used to have clothing...

1.8
I liked
  • Easy entry and fast exit
I didn't like
  • Customer service is non-existant
#1295374
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I ordered a mattress and box spring it took three weeks almost 4 weeks to get it delivered I called three times with an excuse from employees everytime. The third time I was told that the third party would be calling to set a time for my delivery well I got a recording...
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1.2
I didn't like
  • Employees
#1289464
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I ordered a table that had a leaf to make the table bigger. It was delivered and set up by the delivery guys, as they were leaving I noticed the table was damaged in a few places. I pointed out a damaged spot on the table and the guy had the missing piece in his hand...
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#1284253
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