Jcpenney Reviews and Complaints
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Customers don't like
- Customer service
- Rude employees
- Way this situation was handled
Customers like
- Product
- Coupons
- Customer service
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Wanted to order a memory foam 3 piece bathroom set in navy blue but they were out of the color so requested a in stock alert. Received a email saying it was in so tried to purchase and once again told me it was out. Requested another alert received one today so I...
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Company wrote 0 private or public responses to the review from 4 hours ago.
On November 21st, my wife & purchased a piece of jewelry for each other at the Elyria Midway mall. It was for the Black Friday pre sale. My wife ordered me ear rings & I purchased a ring she had been admiring. Not too expensive but something we had been wanting. We...
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Company wrote 0 private or public responses to the review from 1 day ago.
Product
I didn't like
- Lack of customer service taking charge of problem
- Terrible customer service to try to get a simple answer
- Incompetence of sales representatives
I just read what "Pissed Consumer" had to say about Stylus Jeans. I could just say "ditto" to what she had to say. I have always had a hard time finding jeans that fit me well and I was trying to order a couple of new pairs of Stylus Jeans today. I am so disappointed...
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Company wrote 0 private or public responses to the review from 2 days ago.
Product
My name is Gregory Washington, I live at 2148 Alice Ave #103, and on November 30th, 2018 I placed an order from your website for my girlfriend for Christmas, however the item was sent to an old address where I haven't lived in over 3 years. When I purchased the item...
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Company wrote 0 private or public responses to the review from 2 days ago.
I placed an order online with JCP on 11/26/18. One item shipped one did not, but they created a shipping label and never gave the item to UPS. There only solution offered to me was to take a refund (which I have to go and process myself through paypal), wait 5-7 days...
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Company wrote 0 private or public responses to the review from Dec 11.
Product
I didn't like
- Jcp doesnt ship product lies and poor customer service
Jcpenney - Cabin Creek Women's pants
I totally agree with the previously writer. What happened to your Cabin Creek women's pants. Since you changed your clothing merchandise several years ago to teenage clothing, it is the only thing I have purchased lately. JC Penney has been my go to store for years for women's clothing, but I will not be shopping with you anymore. I am truly sorry as I spent a lot of money at your store.
Company wrote 0 private or public responses to the review from Dec 08.
Jcpenney - No associate in the men's Dept. Register was closed. Closed every time I go in. Two weeks from Christmas and 3 checkers working. Lines long and customers very antesy. No wonder JCP is in financial tr
I was a supervisor at this store for 22 years and it makes me sick how customer service no longer exists. Going to pick up an order, the boy bought it out, it was not mine, I opened the box and it had 3 people's orders in it. They finally found mine. I am sure those 3 people are glad I didn't take their orders. The store is a stressful mess.
Company wrote 0 public responses to the review from Dec 07.
I purchased this necklace on your website I put it in my cart bought it next day or two I got email saying it was canceled I was very upset if it wasn’t available would it say OUT of stock? So I called customer service told them I talked to three different managers...
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Company wrote 0 public responses to the review from Dec 07.
Jcpenney - Terrible
I made what a thought was a one time purchase later to find out that they broke my items up and only charged for what was shipped. I was never made aware that this would be done!
Company wrote 0 private or public responses to the review from Dec 04.
Similar to Jcpenney
I'm heart broken. A payment of 30 (something) dollars didn't go through in Oct. ( the representative said two payments come back since I've had the card. In which basic errors, Other payments succeeded with no issue. I understand that it is a business but we are loyal...
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Company wrote 0 private or public responses to the review from Dec 03.
Product
I liked
- Spending money at jcpenny
I didn't like
- How they are not loyal to customers who are loyal to them
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