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I purchased an item from online with a gift card and the remaining balance on my debit card. I did receive the correct item. Unfortunately the item didn't fit. So i decided to stop by the store thinking that it would be an even trade. I just wanted a smaller size. When...
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h.kitchener
h.kitchener

You may not have to worry about shopping at JC Penny much anymore. Take a look at their latest financial reports and the abrupt departure of their head honcho.

#1264207
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Jcpenney - Don’t shop JCP

The lines are always long at Rockwall Texas JCP the customer service is nonexistent I really can’t stand the store manager he tends to hide when the lines are long instead of helping his employees his attitude affects the whole staff and store I just can’t stand to go into that store anymore. No wonder they are going out of business
#1259639
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The Liz Claiborne twill crop pants are not crop. I ordered them thinking they were crop pants and when I got them in the mail they came to my ankles and I am 5ft and 6 inches. I am very disappointed, If I just wanted regular pants, I could have bought them in the...
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2.5
#1257870
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Bought a bracelet for Mother’s Day and the Latch was way too hard to get undone. So I went back to the store and they were out they made a call to a different store and they had another one I could replace it with what they sent me to the wrong place I had to call them...
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Anonymous
Loyalpony17

Why on earth would you buy fine jewelry from JCP? They have the worst jewelry in the industry the care plans they sale are a joke next time you want good jewelry go to Costco ...

Anonymous
Taylor

Why would they do something for you in this situation??? Department stores don't pay gas money or mileage for customers because they sent you to the wrong store. Also, the rep...

2.1
#1255660
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I WENT INTO JCPENNEY ON THE SATURDAY BEFORE MOTHER'S DAY IN GREECE, NEW YORK AND THE LINES WERE OUT THE DOOR AND ONLY 1 CUSTOMER SERVICE AREA OPEN NEAR THE SHOES AND PURSES. NO OPEN REGISTERS IN THE JUNIORS OR THE CHILDREN'S AREA. WHEN ASKING THE CASHIER WHY THERE WAS...
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Anonymous
Rachel

You went a day before a big holiday & expected to not wait in line??? Are you insane?? And why would the cashier even know why they were understaffed?? I'm sure a lot of emplo...

1.0
I didn't like
  • Long lines
#1255188
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I am one of your customers, I come in if not every day, every other day. You have a member of your staff that must be recognize bc, I like to give credit where credit is due. I own my own store with knickknacks purses, I let them sell bracelets people have made for...
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4.2
#1253932
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Worst Experience Ever In Jcpenney Memorial City Mall Salon, They have the worst receptionist there. I saw her name tag and her name was Darcey. I was trying to check out some products in the front desk, and she was sitting inside the salon on her phone and saw me and...
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Anonymous
Samantha

She was on the phone helping a customer. This seriously ruined your day & affected you THIS much???! Wow. You seem overly sensitive & seem to have VERY low self-esteem. That's...

#1251216
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I called JC Penny last night because I needed a Hair cut. I did not get his name I was told I did not need an appointment. I spoke to him twice I just left there and was told I could no have a hair cut until 4:30. What kind of business is this? If I was given the...
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Anonymous
Lacey

Thank you Karen! See you next time you come in!

1.0
I didn't like
  • Lack of cooperation
#1249294
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Today, my daughter, son and I went to JCPenny (Santa Ana, CA) looking for a prom dress. We were so excited to find a RIGHT dress. So, my daughter went into the Women's fitting room. Soon after she went in, I saw a boy (approx. 11 yrs old). also walking into the women's...
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Anonymous
Megan

At my store, we could get fired for telling a Man he cannot go into the Women's fitting room, and vice versa. About a month ago, there was a couple (man & woman) who were goin...

2.1
I didn't like
  • Peeping toms
#1248948
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Jcpenney - Catolog

I am a gold card holder and I have never received the coupons or the flyers in the mail and I and yes I am a rewards member. So I miss out on the coupons I don't think thats right at all.
I didn't like
  • Too many departments to contact to resolve problem
  • To many departments to contact to resolve problem
#1248884
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