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Jcpenney - Don’t buy a mattress you won’t get it!!!!

Waited 7 weeks for my mattress. I called several times and not one person called back! Cooperate Joshua I never got a call back and could never get him back on the phone..Beatrice tana and several others. Well I cancelled and you guys really suck
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1379847
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This has been by far the worst customer experience I have ever had. From getting told someone would call me back in a couple days about my order, to being told they did not know where my furniture was, then it being damanges because they work with a terrible delivery...
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1.4
#1372084
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Purchased a sofa from JcPenny in December 2017 with insurance. The furniture that was delivered in good condition but in July we noticed the stitches came off. I called JCPenny customer service and told them what occurred. We were able to get a repair shop here to look...
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#1370718
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I received JC Penney MasterCard in the mail. I DID NOT request these cards. I do have a regular credit card with JC Penney. When I called to inquire it took me 15 minutes to navigate the automated responses. That in itself was aggravating. I was told that JC Penney...
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1.5
#1363591
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I purchased two packages of boxer briefs in May of 2018. Within 90 days the waistband started to unravel on 3 pairs so for. The products are made in Honduras. Reference number 93677, supplier 73630-6. If JC Penny wishes to continue using this cheep material I will no...
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Anonymous
Anonymous

You just gave your phone number to thousands of people for no reason. JCPenney will not check this site. This is a general forum for people to share complaints and experiences...

Anonymous
Anonymous

Never, ever publish personal information on an open website. Fool.

#1362936
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order number - 2018250621363958. i was supposed to get the refund of $14.35. i only got $10. The confirmation number is t63033322. the above confirmation number states that i will get full refund. i tried to contact customer service many times. no one responding...
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#1362284
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Jcpenney - Deliquent payment mistake

I got notice that my account was delinquent but I made payments every month last payment was Sept 1st 2018. All payments were made online except Sept 1st payment
#1358111
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Ordered online and received wrong item. I only noticed the error when I got home. Called customer service for online ordering, who told me that since I picked up in store, I had to drive back to the store to exchange. Drove to the store and waited in the long line...
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#1356508
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I ordered a dress and pair of shoes online from JCPenney.com. All of my items were marked as shipped. My tracking status showed all items as shipped. I receive my package and inside is a note that says JCPenney.com was "unable to completely fulfill all items on your...
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#1354815
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Contact Jcpenney

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
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Ordered a four piece camo comforter set. Got a three piece set. Missing the bed skirt. After calling customer service and dealing with a representative that did not speak very good english and could not understand my problem I finally got a Supervisor. She told me what...
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2.1
I didn't like
  • Online order wrong and customer service not resolving problem
#1354068
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