Jcpenney Reviews and Complaints
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10
ISSUES RESOLVED
1.6K
TOTAL REVIEWS
$420K
CLAIMED LOSSES
$1.2K
AVG LOSS
330K
PAGE VIEWS
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Cons
- Customer service
- Rude employees
- Way this situation was handled
Pros
- Product
- Coupons
- Merchandise
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...
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I recently purchased some window coverings for the majority of the windows in the house. I feel I was sort of talked into a style I wasn't real crazy about because I was told the style I wanted would not be a good fit for the window frames that had some obstructions....
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Review
Reason of review
Poor customer service
Preferred solution
I'm stuck. I just want JCP to know
My order was refunded 7/24/2019 at my local JCPenney, yet JCPenney still has my money. I have been going back and forth with JCPenney Customer Service AND Customer Relations via multiple emails and multiple calls. I was told by the customer service center that the...
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Review
Jcpenney in Quitman, Texas - Dispointed
I have been looking for Cabin Creek jeans for a long time. I guess JCP doesn't care about its customers and more. That is why I have given up on them. Don't shop there anymore. If retailers would just listen to their customers, then maybe them wouldn't lose so many to them to the internet. I feel like the day of the malls and stores are going to go by the way side, because they do not listen to what their customers want.
Review
Jcpenney - Cabin Creek pants
I have been looking for the Cabin Creek pants that you use to sell. They are very comfortable pants and priced right for those of us that can't afford expensive pants. I have bought Cabin Creek pants at your store in Madison for years and now I wonder when you are going to bring them back for us older customers. The best part was that you carried them in petite sizes and also petite short. I'm 4' 10" so I have a problem finding pants that I don't have to shorten. Thank you.
Review
Reason of review
your stopping to carry the Cabin Creek brand
Jcpenney - II WON'T MAKE THAT MISTAKE AGAIN
I ALWAYS BUY NEW BALANCE SNEAKERS. I OWNED FOUR PAIR OF SIZE 12 WHEN I SUDDENLY FOUND THE TOES OF MY LEFT FOOT WERE BEING CRAMPED AND REALIZED THAT MY ARCH HAD FALLEN. I WENT ON LINE AND PURCHASED A SIZE 13 FROM PENNEY. WHEN I TRIED THEM ON THE TOES ON MY LEFT FOOT HIT THE FRONT OF SHOE SO I MEASURED IT AGAINST THE OTHER FOUR. DESPITE BEING MARKED SIZE 13 IT WAS A 12. I RETURNED IT AND, IN DUE COURSE, MY CREDIT CARD WAS CREDITED MINUS AN $8.95 SHIPPING CHARGE. IN OTHER WORDS I PAID PENNEY TO SHIP ME A MISLABELED PRODUCT. .
Review
Cons
- I feel they are making me pay for their error
- This was my first and last purchase
Reason of review
Problems with payment
Loss
$8
Preferred solution
Full refund
Jcpenney - Cabin creek clithing
Like all the others who have written reviews, I’m dismayed that Penney’s had discontinued this line. It seems whenever I find a productI like it is discontinued in favor of cheap Chinese merchandise . And companies wonder why they have to close brick and mortar stores! It’s because you stopped caring about quality and customer satisfaction
Review
Cons
- Quality of clothing had deteriorated
Reason of review
Poor customer service
Jcpenney - Reported late payment of $12.00
My father is 70+years old. Never had a reported late in his 33+ Years of credit review. No leniency is taken in consideration on simple forgetfulness which is natural progression of age. JCPenney should be ashamed to report an elderly man over a $12.00 payment.
Review
Reason of review
Problems with payment
Preferred solution
Remove from credit
Jcpenney - Closed Account
I opened a JCP Credit Card in March and purchased several items. Within a month I payed the balance in full. They went ahead without notification and closed an already approved account in August because my score went down. When I opened the account nobody informed me of their practice before I opened one. I had lost my job and was on hard times. Thanks JC Penney for *** on someone when they are already down! I will never shop there again! You lost a customer for life.
Review
Product
Pros
- Good employee
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
Jcpenney - DO not order online
after 3 months....still haven't received my refund check in the mail.
Review
Reason of review
Poor customer service
Jcpenney in Citrus Heights, California - Charged shipping in error
Ordered three pair of shoes with charges reduced by offer. The display showed $113.## including tax and shipping. I assumed that when I completed the order that shipping charges would automatically be removed. I want the shipping charges removed, or I will return all items and drop my new account and shop amazon prime. Used this option instead of waiting for C/S rep on phone.
Review
Service
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I miss cabin creek they where my staple and now I need new and can't find them . If anyone out there knows a store that carries them please post it Thank you Julie