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Jcpenney - Taxes

Today, April 6, 2018! Why was I charged taxes if I ordered over $100.00? Puzzled!
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5.0
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#1228130
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Jcpenney - Why charge taxes if I ordered over $100

Today l placed an orde! About 15 minutes ago! Rita O Madrigal 570 S Coronado Dr Apt 101 Sierra Vista, Arizona 85636
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5.0
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Website
#1228126
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Jcpenney - Lost Drapes
I ordered 2 additional curtain panels (to fill out the look on the 4 panels I had already ordered and installed) and never received them. I forgot about them and then realized it had been a while. Customer Service found that they were delivered to an old address and...
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4.8
I liked
  • Customer service
  • Quality
  • Drape sizes and variety of colors and styles
#1226620
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I made an online order on 02/19/18 for 2 comforter sets, two pillowcase protectors and a sheet set. I chose to ship it to the store because they couldn’t ship it to my house. I was charged $182.60 on my debit card on 2/20/2018. I checked online to see the status of my...
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Anonymous
Keeley

Unfortunately, the credit dept takes forever to fully process refunds. Some take over a month, and of course, they only do them on business days, not weekends.

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1.8
#1225739
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I paid my bill and was a day or so late. I was assessed some interest charges, like less than a dollar. I didn’t worry when the next month’s bill came, since I had already paid it. The next one came and I couldn’t believe there was a past due balance. It was that less...
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Anonymous
Denise

This is exactly why you should NEVER be late in paying your bill. This is how retail stores make most of their money. You should always pay your bill a week or so in advance. ...

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1.0
#1224308
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Just today, ordered item for one price and was billed another! Talked with two reps who argued that I was wrong even though I read them the confirmation order details.
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1.0
Jensen Beach, Florida
#1224300
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I have been a loyal customer for the last two to three years. I rarely shop at the store because they have special sales that are online only. I have had reasonably good experience with the online ordering. More recently I had two online orders that they messed up and...
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Anonymous
Ryann

As employees, including managers, we don't know why orders are cancelled as there's no way for us to look this info up. The customer service number is where they can give you ...

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2.6
#1223899
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Jcpenney - Does not provide any customer service to their own employees
Recently purchased a 10 x 13 Rug from JCPenney. Was charged $125 trucking fee for delivery. Kohl's will charge you $30 for the same rug. Even with all the JCP discounts and associate discount. The rug cost more than purchasing the rug direct from Kohl's online. The rug...
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Anonymous
Monique

Then why the heck didn't you purchase this at Kohl's??? This has GOT to be an April fool's joke! And Kohl's is just like every other retail store out there, not one is better ...

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1.5
I didn't like
  • Customer service and pricing
#1223811
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Get rid of mix it and gold toe women’s socks and bring back St. John’s Bay with the pretty colors, yellow, green, orange, pink. These socks last, the other brands mentioned above are poorly made and don’t last. I do not want to keep buying bad socks over and over...
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Anonymous
Anthony

Um......you do realize you're not on the Jcpenny website, right?? And we ALWAYS change items so that they can be cheaper quality, but cost the same or more. This is how all bu...

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3.8
#1223666
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Contact Jcpenney

Mailing Address:
JCPenney Catalog
P.O. Box 8178
Manchester, CT
Phone:
(800) 322-1189
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I was shopping with my daughter in the JC Penny store in Roseville on 3/31/2018. There was two employee's folding close and the one female worker was TOTALLY OUT OF CONTROL, "BULLYING the other black male worker stating that he wasn't folding the close fast enough. We...
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Anonymous
Justin

Why is it SO important to you to state the color of the male employee??? I don't see how this is relevant in ANY way. And how do you know the 2 employees aren't dating & maybe...

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#1223377
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