Lanette Lpt
map-marker Brecksville, Ohio
#5132815 
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Order given wrong address

I have bad eyesight I typed in the wrong address number instead of 4755 I put 4577 Redflower ln apt 302 Columbus Ohio 43230 I would like to correct that or cancel the order
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jcontos P
map-marker Lima, New York
#351820 
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What happened to Cabin Creek pants?!?!

I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely comfortable, and looked professional at work (teaching) and casual enough for weekends and around the house. I seriously have no idea what I will order now, and am angry enough to cancel my Penney's charge account. I cannot be the only woman who feels this way, since I believe they were a popular item. I realize that most companies are trying to appeal to younger shoppers, but you are making a BIG MISTAKE ... there are a lot of us baby boomers around with money to spend on products we like!! In case you have been living under a rock, by the way, there are more of us boomers than any younger mini generation, so why would you want to lose all of us as customers? I have been a loyal Penney's shopper since I was a teen myself, but I am extremely disappointed that my absolute favorite product has been discontinued. I have already spent hours online trying desperately to find corduroy pants that are similar to Cabin Creek, and have had no luck yet. I would gladly do a free commercial for JCPenney, jumping for joy at the return of Cabin Creek pants!!
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642
412 comments
#2185345

I totally agree. My mom can’t find any pants. I don’t know what she is going to do— walk around in pajamas?

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1 0
#2184384

I am disappointed also about the discontinuation of cabin creek jeans. Haven’t found any satisfactory jeans since

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1 0
#2343668
@PissedConsumer2184384

Try IZOD or LL Bean jeans - both are fantastic. However, IZOD is my current favorite!

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0 0
#2138072

JCP at Apple Bassam Mall in Virginia is great. I came to see the service of two ladies' working there ( Teresa and --) who both went above and beyond their regular duty.

They spent the time to assist me in fixing issues related to two Jackets purchased.

I offered them money and they refused and said this is their duty. They were really great.

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1 0
#2100877

She said it alllll!!!!!

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0 0
#1951010

Yes I agree I have been looking also . Have wore them for years. Love the corduroys wish they would sell them again.

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0 0
#1940471

Absolutely agree! If JC Penney would have kept some things like this instead of trying to be so hip maybe they wouldn't be in bankruptcy.

I used to buy all my clothes at JC Penney and now I never shop there any more. I can't be the only one.

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4 0
#1940585
@PissedConsumer1940471

Same here. I haven't been in JCPenney in well over a year. There is just nothing there for me either any more.

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4 0
#2009162
@PissedConsumer1940471

wtf

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0 0
#2175383
@PissedConsumer1940471

I agree, I don't shop there either!

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Anonymous
map-marker Macomb, Michigan
#379424 
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WHAT NO MORE SAINT JOHNS BAY JEANS??

I went to JC Penney today to purchase my favorite St Johns Bay jean and much to my surprise they discontinued them..so I came home and went online to check and the ONLY ones featured were "out of stock"..The only thing that ever brought me into that store was those jeans and I'd shop along the way...not anymore. I am so angry because it took me years to find jeans that fit me like that and now they're gone. It's not just me..there are several friends that I turned on to them that LOVE them. Had I known I would have stocked up..What were they thinking?? Guess they weren't..Thanks Penneys'!
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Reason of review:
Not as described/ advertised
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260
134 comments
#2163251

Can not believe they have discontinued the women's St,John Bay Stretch Boot Cut Jeans, They were my favorite, For women who can't wear the low rider jeans, with holes in them, and a 3" zipper. Very disappointed customer.,,,,,,,,,,,,,,,,

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1 0
#2157558

Totally agree! They are the only jeans that fit me right and I need to order 6 pairs a size down (I have every color they made; lost weight due to illness).

Managed to put an order in but then get the "delayed" message, followed by "order cancelled." I literally have nowhere to turn to find jeans that are long enough (the talls were perfect) and not skin tight, as well as having some give to them. NONE of the jeans made by others work for me, and all I wear are jeans! So angry. With their high interest credit card, and now discontinuing my favorite item, I am done with JC Pennys for good.

And at 58 yrs old, I shopped their my entire life. Way to ruin a good thing and drive your loyal customers away.

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1 0
#1950018

I am so disappointed as well. I have several pairs and wanted to replace ones tht recently got stained.

Now I can't find them anywhere. They are the only ones that were pretty and comfortable in a variety of colors.

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0 0
#1950096
@Meggy

I randomly find them on JCP website. I’ve ordered some in the past 6 months

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0 0
#1941240

Loved those jeans...seems like when you find something you like the item ends up disappearing. Why the heck do the stores feel they need to change things all the time!

Maybe that is why the stores aren't doing well. Back in a day there was customer loyalty to a product and that selling strategy seemed to do well for a very long time.

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1 0
#1824419

I feel the same!! How disappointing they are my go to jeans. I hope Jc Penny reconsiders and restocks them.

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3 0
#1788927

I have been looking for them for a year --- Anywhere! No luck. Please bring them back!!!!!!

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3 0
#1751911

I love my St. Johns Bay Jeans!

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1 0
#1734771

What a shame.........Women loved these jeans, any suggestions of a jean that fit like these.

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1 0
#1726737

couple of years ago we had the same issue. after many complaints the sale of those very useful pants was continued.

for me, in Europe, without any stores, I have to order online already for quite a long period the this service is not any longer available.

I refuse to fly to the US/Canada to purchase pants, however cheap they would be. Yes, I am also disappointed

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Resolved
Donna M Kti

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

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 Verified Reviewer | map-marker Rio Rancho, New Mexico
#5095887 
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Resolved: Refund Online

2.0
JCPenney - Refund Online
Updated by user Sep 13, 2023

Company fixed the issue and I have been provided with full refund. I submitted a BBB complaint and it worked. I suggest leaving a phone number if you file one, it's faster.

Updated by user Sep 13, 2023

I'm very pleased to say I received a phone call from a representative from the JCP corporate office. Ross was very apologetic and informed me my order should've been shipped via UPS. He offered to ship UPS or a full refund, I accepted a full refund.

Original review Sep 12, 2023
8/22/23 JCPENNEY shipped Mattress 8/25/23 JCPENNEY sent email stating I'd receive a call within 7 days so my mattress could be delivered. 9/6/23 Called JCPENNEY to check the status since it has been 7 working days & didn't receive a call. Esteban W/JCP said he showed I should have received a call by 8/29. Esteban gave me PO#424-83*-*** and told me to call NSD at 505-888-**** to find out what was going on. I spoke to a rep with NSB, she couldn't find me. After a little digging, she found me with my address but showed no orders for me. She did say the carrier still hadn't picked up my mattress from the warehouse. I called to cancel today 9/12 and a "request for cancellation had to be made to the manufacturer, why? I made my order with JCP and because you guys can't seem to find a reliable shipper, it's my fault? I should be able to call and get it cancelled today. Is this the procedure for everyone?
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User's recommendation: Don't buy from this business, it's a circus trying to get a refund back for their mistake.

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Anonymous
map-marker Ayer, Massachusetts
#5042787 
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It's was bad my experience what can I said not good at all

1.0
JCPenney - It's was bad my experience what can I said not good at all
JCPenney - It's was bad my experience what can I said not good at all
JCPenney - It's was bad my experience what can I said not good at all
Bad not good And it was opened the package .do you think this is acceptable. When they said it was on my door. On the 26 of August at 6:06pm. So how is saniding the true you employees or me.do tou think people not be honest it should be keep working in the job I don't think so it makes me very update
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Anonymous
map-marker Battaramulla South, Colombo District
#5119836 
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Jc Penney app

JCPenney - Jc Penney app
I have invested dollars here. But the regulations are different after the trades. Is it your own company app? Please clarify?
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Rashmi S Kjl

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#4707703 
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My shipping address is wrong.

JCPenney - My shipping address is wrong.
JCPenney - My shipping address is wrong.
Good I am kindly asking for my address change for my first tracking order...7950 NW 77 St STE 4 Miami Florida suite GUY10179,zip code 33195-****.
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Preferred solution: Deliver product or service ordered

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Lisa C Ufj
map-marker Davenport, Florida
#5028430 
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Retuns

JCPenney - Retuns
I bought fine jewelry and the clasp fell off the first time I tried it on. I would like to get full refund .
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Loss:
$75

Preferred solution: Full refund

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Danielle E Tyf

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 Verified Reviewer
#5059587 
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Because of website freezing i didnt get to place my order in time

1.0
Monday night (Labor Day) at 11:30pm, I was trying several times to go through all the steps to place my order online at jcpenny.com, but they're website LITERALLY kept freezing and I kept having to exit the it and try again over and over and over again and I couldn't get my order placed in time to take advantage of the extra labor day discount going on and it's not fair at all because I was trying and trying and trying to place my order for 30mins and because of they're website messing up several times during the checkout process, I didn't get to place my order before midnight! So I've been trying to contact jcpenny customer service ever since, To ask if you/they could please make an exception for me by letting me use the labor day code late, or give me credit for how much the discount took off so I can place my order late because I had no control over the website freezing up, and I was seriously trying so hard to get the order placed before midnight and if it wasn't for they're website experiencing problems at the time I was trying to go through the checkout process, I would've been able to place my order within a matter of 2 mins. It's not my fault and I've been so frustrated over it.
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Preferred solution: Price reduction

User's recommendation: DONT TRY TO PLACE AN ORDER WITHIN THE LAST 30MINS OF SALE BECAUSE THEYRE WEBSITE SUCKS!!

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3 comments
#2384810

Wrong child The reason the website is crashing and freezing is many people wanted to the last minute. All websites freeze when this happens foolish child.

Learn about how websites work before posting. Next year if you want to purchase something online asked your parents permission earlier instead of the last minute.

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2 3
#2385608
@Betzaida Ayr

& nobody asked for your opinion. I was leaving feedback on my experience.

& calling me a child is rude and totally uncalled for. What is wrong with people!

Keep your comments to yourself if your going to be rude. So sad.

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0 0
#2384803

No kiddo that happened because many children like you placed at the same time causing an overload. Next time get your parents permission early.

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James R Zni

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 Verified Reviewer | map-marker Nahan, Himachal Pradesh
#5132656 
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Synchrony bank sucks

4.1