JCPenney

I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants.

They fit well, are extremely comfortable, and looked professional at work (teaching) and casual enough for weekends and around the house. I seriously have no idea what I will order now, and am angry enough to cancel my Penney's charge account. I cannot be the only woman who feels this way, since I believe they were a popular item. I realize that most companies are trying to appeal to younger shoppers, but you are making a BIG MISTAKE ...

there are a lot of us baby boomers around with money to spend on products we like!! In case you have been living under a rock, by the way, there are more of us boomers than any younger mini generation, so why would you want to lose all of us as customers? I have been a loyal Penney's shopper since I was a teen myself, but I am extremely disappointed that my absolute favorite product has been discontinued.

I have already spent hours online trying desperately to find corduroy pants that are similar to Cabin Creek, and have had no luck yet. I would gladly do a free commercial for JCPenney, jumping for joy at the return of Cabin Creek pants!!

I went in for family photos on October 26, 2025, and noticed there were too many pictures I was unhappy with. I was given an opportunity to do a reshoot and went on November 2, 2025.

I was happy with the photos until I noticed there was a splotch in the background and was told it was a camera issue by the studio. I was told they would be re-edited and the photos would be uploaded again; however, I had ordered some metal prints from Shutterfly that had the splotch in the background. I was told to bring the prints in, a picture was taken, and an email was sent to the editing department, and all would be taken care of. That never happened.

I've called, been disconnected, and promised money back for my metal prints, but only 30%, which is less than the prints cost, and not to mention the $250.00 spent for the portraits. I keep calling customer service, and they keep telling me the same thing: that the pictures will be re-uploaded without the splotch, and the last time they were uploaded, on December 18, 2025, the splotch is still there. I've called the studio again and was told, 'This will be taken care of once and for all.' That was December 22, 2025; it's now January 5, 2026, and still no resolve nor any refund. I've called corporate and was told JC Penney portraits are their own entity.

I just want what I paid for or my money back. I don't understand, with technology, why they are not able to remove the splotch and replace or refund me for the cost of the metal prints?

I placed an order at the beginning of July for a platform bed and was informed after I completed the order that it would not be delivered until after or around July 18. So, I proceeded to cancel the order within 12 hours of ordering it because I needed the bed much sooner than July 18.

I was informed that it had already been put out for delivery and the expected delivery date would be July 8. As of July 8, I had not received the bed, so I checked the tracking number of UPS and it was delivered to an old address that I had, which is two states away from where I live now. I called my sister, who lives close by, to get her to go over and get the bed. She sent her son over there to retrieve the bed from a property where they are building a house.

He went through the house and the yard, to which there was no bed. He took pictures to prove that there was no bed.

As of now, I still don't know what happened to the bed. I thought, when I called numerous times, that I could not come to a resolution to this matter, so I deeply regret not ever wanting to do business with this company again because I'm paying for something that I never got.

I know that I am just one simple individual in this universe, but I pray that you have a kind heart and soul. I understand that I am not God or someone with high power/abilities, however attending school and reading books, I learn more as I grow in life.

Allow me to get straight to the point by stating that I recently got hired to work at one of your many locations in the USA for JCPenney. My father is a doctor and my mother is an attorney, both in the military, so growing up with values and in an old-fashioned way, I understand that we must all treat everyone with respect and kindness. My only request is to remain anonymous due to what I'm about to let you know. I understand everyone has their own way of running things, but there are some things I have noticed at work that should be taken into consideration.

For example, there is a Lead on Duty (LOD) that always hides in the back instead of being on the sales floor taking care of customers or assisting fellow staff. The LOD has favourite personnel because she allows a few coworkers to slack off or be on the phone talking or using work hours for personal use. Also, there have been times when the LOD ignores calls from the cashiers, recovery team or anyone through the walkie or page. I know there was a visit from the district manager in this store, however, I feel that if the district manager were to talk with us one on one and get our perspective, perhaps you all could see what’s going on in this place.

When the store manager is around, everything goes smoothly but when she leaves, the LOD does things that are unprofessional or inappropriate. Another thing is, she would be blasting songs that are not family-friendly and her actions are driving customers away and making comrades at work feel unhappy. One thing that I will have to say is that a fellow employee overheard that the LOD said someone should just stop existing in this world. Now, I know many younger generations like myself say things randomly and sometimes those things can be misinterpreted.

Being the holiday time, my concern is that she shouldn't say something like that because during this time of year, many people could take what is said to them to heart and it can sometimes cause depression or anxiety and can affect someone’s life. I am saying this because, as a human being in this galaxy, it is important to take a few minutes of your life to check on everyone and make sure they are safe, happy and healthy. Perhaps JCPenney has a different way of running things at this location, but there are things here that are not compliant to my knowledge. I have noticed that the LOD behaves in an intimidating way towards the customers and the associates, to assure that things are run her way, not the JCPenney way.

I applied to work at JCPenney because I was told that it is a good experience, but I think this retail store department has a different idea of 'good experience' in their manual. I wish you a wonderful Merry Christmas and a Happy New Year.

I will pray that perhaps you will personally visit this store location, even the CEO, just to gain insight and understanding of what's going on. I'm not asking for anything, just looking out for every human being because most importantly, we are all people.