JCPenney Reviews

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New Reviewer
I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...
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407 comments
#2100877

She said it alllll!!!!!

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ID
#351820 Review #351820 is a subjective opinion of poster.
Location
Lima, New York
Product
Jcpenney Account
New Reviewer
I called J.c. penneys spoke with a supervisor that I possibily dropped a money bag in the parking lot after shopping. An employee assured me that she checked parking lot. I asked if the red smart car was still there and she said it wasnt. Well I decided to drive back...
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1 comment
#2122006

She is right. It is NOT JC Penney's responsibility to worry about YOUR bag.

Judging from your terrible spelling and grammar I doubt that you made it past the second grade let alone went to college. You were careless.

You lost your bag, why should she apologize. No one owes you an apology.

ID
#3284673 Review #3284673 is a subjective opinion of poster.
Location
Austin, Texas
Pros
  • Sales staff
Preferred solution
Apology
New Reviewer

No review

Add on my computer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: dont do business wit JCP.

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ID
#3284131 Review #3284131 is a subjective opinion of poster.
Location
Dallas, Texas
Cons
  • Hard to reach a customer service representative
Preferred solution
Add off my computer
New Reviewer

I need help and cant get a real person.

There is an ad on my computer that I can not get off. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: be careful when you order. you my be stuck with an add form ***.

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ID
#3284100 Review #3284100 is a subjective opinion of poster.
Location
Dallas, Texas
Preferred solution
JCP add off my computer.
New Reviewer

My app

I can't not set up an account on my app because it is blocked and nothing comes through my email to help me get unblocked. I take it this app will replace coupons and mailer so I would like to use this app for the savings. Can you call me at 585 237 ****? Valary

User's recommendation: good luck with the app.

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ID
#3283967 Review #3283967 is a subjective opinion of poster.
Location
Rochester, New York
Preferred solution
help

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Being charged for what was not received

JCPenney sent my order to the wrong State. Have been trying to settle the problem with NO help from them. I tracked the order through UPS myself. Their merchandise was returned to them...to their warehouse 4 months ago! They're trying to make me pay for their mistakes and ineptitude. Their customer service stinks, the agents don't seem to understand the simple phrase "I never received your merchandise. I don't have it. Check your warehouse."

User's recommendation: Run.

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ID
#3277033 Review #3277033 is a subjective opinion of poster.
Preferred solution
Their false claims have decimated my credit rating. I want it back. They bear the responsibility for this mess, now they can clean it up.

Item not received

I would like to receive full credit when merchandise is not received. I feel as though shipping & handling fee is apart of the order. Do not just credit me for merchandise. Include thr shipping as well. Thank you
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ID
#3274269 Review #3274269 is a subjective opinion of poster.
Location
Baltimore, Maryland
New Reviewer

Yes, my pension status

How and when do I file for my pension, I am 62 years old. I worked for J C Penney for 19 years? I would like to speak with someone?
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ID
#3273390 Review #3273390 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
I’m trying to get information about my pension, I worked 19 years
New Reviewer

Bad experience

I had an appointment schedule and when I arrived they told me they could not take me because my 10 pound shih tzu dog. The lady was not able to reschedule because she had too many excuses to no to do it. Horrible costumer service

User's recommendation: absolutely NOT.

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ID
#3263665 Review #3263665 is a subjective opinion of poster.
Location
Tucson, Arizona
Cons
  • Custumer service
  • Not friendly
Preferred solution
Apology

Needed help with making sure I could return items without receipt

After an hour on the phone I was assured I would get a receipt sent to my phone so I could return 2 pillows that arrived in a VERY filthy bag which I threw away. Now no receipt. The lady was very polite and nice to work with. She just didnt complete her task. Now Im worried Im stuck with 2 pillows I dont want.
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ID
#3260541 Review #3260541 is a subjective opinion of poster.
Location
Rowlett, Texas
New Reviewer
I wanted to purchase a Lego set for my son who was with me. I was with my boyfriend also. A pushy sales woman insisted to get the 35% discount that the store had signs in the department, I had to sign up for the Pennies Credit Card. I wanted to please my son who loves...
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ID
#3250995 Review #3250995 is a subjective opinion of poster.
Location
Riverside, California
Cons
  • Customer service representatives are not competent
  • Lack of trained personnell
Preferred solution
I want the person who did that to me to be fired! I didn't get her name but I want a manager to call me and help me file a complaint against her!

Rewards

I tried to use my $30 rewards the day they expired and was checking out at 11:35 pm and the website said they expired. I was never told that they expire based on a different time zone. I have called multiple times and have been told sorry, theres nothing I can do or I have been hung up on twice.

User's recommendation: Don’t shop here if you’re looking to get your rewards.

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ID
#3250238 Review #3250238 is a subjective opinion of poster.
Location
Avondale, Arizona

I recently ordered and received the three items I ordered .I immediately started a return process.

The items they sent were not what I expected. Their return process is a joke. I called their customer service number, with all their options, but returns are not one of them...of course. I finally got through the return process, took my item to UPS to mail. It cost me a third of what the total amount of the items came to. I will NEVER order from J. C. Penny's again. Its no surprise to me that their stores are closing. It used to be a good place to order from...sadly not anymore.
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ID
#3250230 Review #3250230 is a subjective opinion of poster.
Location
Lebanon, Oregon

Very Helpful

I ordered something for Christmas and it never showed up. I called customer service and the girl was very helpful re-ordered the item for me and I had it within two days. Extremely helpful and very nice.
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ID
#3235577 Review #3235577 is a subjective opinion of poster.
Location
Pine Bush, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I haven’t received my order

My order was supposed to be here on January 3 and I havent received it no emails or nothing someone should have contact me and said the order was going to be delayed
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ID
#3230505 Review #3230505 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
New Reviewer

Fridge not freezing

we been calling the customer service line that was given to us with the warranty for almost 3 months, we finally got a hold of someone just for them to tell us our warranty expired 11/2/21 and there was no way to help, how can you not help? when the company is responsible to have replacing a non working number to call for our warranty
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ID
#3230254 Review #3230254 is a subjective opinion of poster.
Location
Visalia, California
Loss
$500
Preferred solution
FIX OUR FRIDGE

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