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I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...
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389 comments
VengefulNewfoundland799
#1729144

I could not have said it better. Why are they not carrying Cabin Creek? Because they hire "young" people who do not have the experience and knowledge that they claim to have. ...

Review
#351820 Review #351820 is a subjective opinion of poster.

Jcpenney - Inquiring about order with shipping fees and delayed delivery dates

I ordered over $100 in charges and expected free shipping. Once the discount was applied it was $113 with shipping fees and tax. I will cancel the order if you will not honor free shipping.
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Review
#1628863 Review #1628863 is a subjective opinion of poster.

Jcpenney - Frustrated and Grumpy

1.6
Details
To return items that you have ordered on line through their web site, you have to pay for the shipping. Of course they say you can return to a JCPenny store for free, but that can take up to 2 HOURS. First if I had a JCPenny store convenient and close I would shop there and save myself all this frustration. Second. why do I want to wait around a store, I will no longer shop at, for 2 HOURS to get a return.
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Review
#1624300 Review #1624300 is a subjective opinion of poster.
Pros
  • Sales staff
Cons
  • Service on returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$67
Preferred solution
Full refund
1.0
Details
Do NOT use they order to store option. I was charged for an item that has taken almost 3 weeks to arrive at the store, and I cannot cancel the order or receive a refund until the item is received at the store. No one is willing to help, or do anything about it. Why...
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Review
#1620807 Review #1620807 is a subjective opinion of poster.
Cons
  • Rude employee
  • Will never darken a jcpenney store again
  • Worst customer service
Reason of review
Poor customer service
Loss
$29
Preferred solution
Full refund

Jcpenney - Paid late fee for paying too early,

I paid my bill on July 2 and I was charged for late fee because I paid it to early. My due date was July 27.
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Review
#1614657 Review #1614657 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$51
Preferred solution
Full refund

Jcpenney - Poor quality on TWO pieces of jewelry from JCP

3.0
Details
I purchased diamond hoop earrings from JCP several years ago. Within 3 months the bar going into my earlobe broke right off. Several months later I purchased a 5 diamond ring and realized some 6 months later, one of the diamonds was missing. Unfortunately, I was discouraged and just set them aside. Today, I read other poor reviews & wanted to reinforce this quality concern! Don’t buy jewelry at JCP.
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Review
#1612218 Review #1612218 is a subjective opinion of poster.
Cons
  • Never again

Jcpenney - JCP Rebate SCAM

Sent in my forms, receipt and barcode. This was in May, called today they never received my submission isn't that convenient? So they don't have to send me the Visa gift card as promised. This is a scam! They can look up the receipt of my purchase it's not like I didn't buy the product. JCP is a RIP OFF!!! Don't buy something thinking you'll get a rebate offer!
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Review
#1611917 Review #1611917 is a subjective opinion of poster.
Reason of review
Rebate offers are a scam
Loss
$20
Preferred solution
Deliver product or service ordered

Jcpenney - Getting Nowhere with JCPenny

1.5
Details
I tried several times to place an order for a dress on line with no success. So I called the 800 number and the operator said because I had so much trouble placing the order she would not charge me for the $8.95 shipping charge. I had to return the dress because it was too large and paid $8.50 postage to return it.by mail because our JCPenny local store had closed. When I inquired about my credit for the return I was told that they received the dress but they would be deducting the $8.95 original shipping because they had no record that their operator placed the order. So I ended up spending $17.45 for a $29. 95 dress. JC Penny should keep their word.
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Review
#1610296 Review #1610296 is a subjective opinion of poster.
Product
Pros
  • Have inexpensive clothing
Cons
  • Stores are closing incurring return shipping charges
Reason of review
Poor customer service
Loss
$9
Preferred solution
Let the company propose a solution
I THINK SOMEONE/ OR SEVERAL PEOPLE IN THE DEPARTMENT IS STILLING THE REBATE CARDS. I PURCHASED A ITEM ON LINE ON 5/5/19. I FILLED OUT MY REBATE ON LINE, PRINTED OUT THE NECESSARY PAPERS AND MAILED THEM IN TO THE REBATE DEPARTMENT ON 5/20/19. A RECEIVED A TRACKING...
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Review
#1591215 Review #1591215 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$20
Preferred solution
MY REBATE VISA CARD.

Jcpenney - Many years i buy St. John Bay men short cargo

many years I bought St. John Bay Men short pant with cargo. I turned black heart I hate Stretch. cause rash my skin when hot humid, also loose fell down pant to my feet. I saw at JcPenny stores nobody buy stupid stretch full in stock, Past years people bought no stretch everyday lower stock. I m no longer buy at JcPenny unless if return no stretch I will buy it thank you
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Review
#1584999 Review #1584999 is a subjective opinion of poster.

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney - Many years i buy St. John Bay men short cargo

1.0
Details
my favorite St. John Bay men short pant with cargo many years. last year start sell stupid Stretch. I hate Stretch because when hot humid got rash my skin. and loose fell down pant because I mechanic tool in cargo. Last year and this years customers no buy for stupid stretch still full in stock. I quit with JcPenny stop buy it unless back normal pant I will buy it. too bad for your going out of business that sad! bye! I tried to order online wrong stretch third time *** it
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Review
#1584983 Review #1584983 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered