Jcpenney Reviews and Complaints
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11
ISSUES RESOLVED
1.7K
TOTAL REVIEWS
$430K
CLAIMED LOSSES
$1.2K
AVG LOSS
330K
PAGE VIEWS
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Cons
- Customer service
- Rude employees
- Way this situation was handled
Pros
- Product
- Coupons
- Merchandise
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- Latest review first
- Most helpful reviews first
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Most Helpful
I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...
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Review
Product
Jcpenney Account
I stopped @ J C PENNY because of the sale to do a little Christmas shopping. Went to the Jewelry Dept to see what was there and I found a ring that I liked and wanted to try it on. I asked the sales man if he could remove the security tag off the ring so that I could...
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Review
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Jcpenney - Where is my credit card.
You-all are sending me a card that l never received.
Review
Reason of review
I am getting a card.
I’m 65 years old and live in a large apt complex. I don’t get much thru regular mail. Because we have so much problems with our mail.i first I called customer service and asked if I place a order what delivery service do they use the lady stated ups. I placed a order...
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2 comments
Both UPS and FedEX now use the post office to do the end delivery of many packages from retailers like Amazon or JC Penny. They deliver your package to the post office in your town and then the post office will make the actual delivery.
Most often, you are not told this vital bit of info when you order. The problem, of course is in the unreliability of the post office to actually deliver mail timely and/or reliably. In your case, someone may have stolen the package as it could have been "delivered" to your front door, the complex office or who knows where. Apparently, as is typical the postal carrier would not have actually knocked on your door---that takes effort---and left it somewhere for you to find.
If you paid by debit card, then you are now out the money, but can still file a dispute for non-delivered goods.
If you were smart and used a credit card, file a dispute and you won't have to pay it until this is resolved. By the way, a delivery by the post office at 8:31 pm seems very suspicious and unusual for the post office---or any delivery company unless it is around the Christmas holidays.
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Review
Service
Jcpenney Customer Care
Cons
- Attitude of customer service
- Employee will argue with a customer
- Terrible customer service to try to get a simple answer
Reason of review
Problem with delivery
Loss
$105
Preferred solution
Full refund
If you want yo save JCPennys you MUST improve service. We cannot find people to help. This is an era of instant gratification. I would prefer to purchase something i need now at a store. If you market yourself as the store of Best Service and perform you win. Good...
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Review
Service
Jcpenney Customer Care
Reason of review
Access/ activation issues
Jcpenney - No even exchanges on online orders
I bought several pairs of jeans online from JCPenney’s and half of them fit well. When I went to the store to exchange the jeans that did not fit, I was told that I could not have an even exchange. I had to return the ones I bought online and wait for the money to be refunded to my bank account before I could buy the new ones. (Or, of course, just buy the other pants and wait for the refund on the originals.) What?? Beware.
Review
Product
Jcpenney Jeans
Pros
- Sales associate was professional and tried to help solve problem
Cons
- Online refund policy
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered
Jcpenney in Saint Louis, Missouri - Order return
I found the item I ordered in the store .... I was charged 3.95 to ship my order to the store ... when wanted to return my order ... I was told I would not be credited the 3.95 ship fee .... I think with all the stores free ship policy , & too your company is the slowest on receiving an item ... I shouldn’t have to Pay the ship fee & should be credited for it ... Not a happy customer
Review
Service
Jcpenney Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Jcpenney in Rosedale, Maryland - Poor business....now i undestend why they are in poor finance condition....
bring back"east 5th" panty hose
Review
Reason of review
stop carrieing the best hose ever
Preferred solution
bring back the product
Jcpenney in Newark, New Jersey - Just trying to cancel a jc Penney credit card account
Nothing we have been getting the run around from ur company to resolve the issue of canceling a credit card account
Review
I received a bill in the mail, called the 1-800 number to make the payment was told by the automated system that I did not have a payment due. So I than called to speak to an associate. The associates name was Mary I explained to her my concern about the payment. She...
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Review
Jcpenney - Terrific person in shipping!
I just wanted to thank Kathleen in shipping. I had a problem with an order and being double billing. She made the process so easy and painless. Thank you Kathleen! Five stars from me!
Review
Service
Jcpenney Shipping Service
Pros
- Product
Cons
- Order was stuck in limbo
Reason of review
Good customer service
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I miss cabin creek they where my staple and now I need new and can't find them . If anyone out there knows a store that carries them please post it Thank you Julie