Jcpenney Reviews and Complaints
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11
ISSUES RESOLVED
1.7K
TOTAL REVIEWS
$430K
CLAIMED LOSSES
$1.1K
AVG LOSS
340K
PAGE VIEWS
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Cons
- Customer service
- Rude employees
- Way this situation was handled
Pros
- Product
- Coupons
- Staff
I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...
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394 comments
Miss this brand
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Review
Product
Jcpenney Account
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Verified ReviewerStay on top of your favorite brands. You never know when the will stop caring them. | Jcpenney review
I have been looking for the Cabin Creek brand of pants for over two years now. They are the only brand I like to wear. Casual or dress! Do you know what retailer carries this brand?
Review
Service
Jcpenney 90 Percent Off Deal
Don't order anything online. You run the chance of not receiving your item. | Jcpenney review from Ajo, Arizona
I ordered an expensive item for myself online and it didn't show up. I've been a loyal platinum card holder and they are requesting a police report making me feel dishonest. As my daughter would have to make the report, she doesn't have the knowledge or know how to do so
Review
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Verified ReviewerIdon't buy from pennies | Jcpenney review
I submitted my rebate on November7,2019 and was given a tracking number of 902106471. I waited the eight weeks and did not receive my rebate on my slow cooker. I have tracked it twice since then and have been told it is currently being processed but as of January 21, 2020 I still have not received said rebate.
Review
Cons
- Wasted time and broken promises
- Wasted time
Reason of review
Poor customer service
Loss
$10
Dear JCP. Please stop showing old prices that you can't find if you hit links on social media. Please bring back quality clothes and reasonable prices and coupons that work on almost anything. Your stock value is almost worthless. I used to buy everything at Pennies....
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Review
Cons
- Everything the email mentioned
- Customer service or quality
Reason of review
It's not even the same store anymore
Loss
$200
Preferred solution
Go back to being the pennies people loved with better prices, qualify, customer service and $10 or less coupons people can actually just spend without checking out ten times being told they don't apply. And self price checks need to come back!
Dear JCP. Please stop showing old prices that you can't find if you hit link. Please bring back quality clothes and reasonable prices and coupons that work on almost anything. Your stock value is almost worthless. I used to buy everything at Pennies. Now I buy almost...
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Review
I have been waiting for a bill in my mail and no bill has shown. | Jcpenney review
Finally a person answered and asked me to call the number on the back of the card. I explained to her twice that it send me to pay until the 5th of February and she kept reciting the same call the number on the back of the card as if she was a animated choice, even thought I explained to her that I needed to have things done right because I am trying to built my credit.
Review
Product
Jcpenney Credit Card
Pros
- Good discounts and coupons
Cons
- Poor customer service via phone and web
Reason of review
Problems with payment
Bad customer service... | Jcpenney review
I bought 3 year protection plans and the problem is, they never answer when you call! Shopping elsewhere when I remodel another kitchen.
1 comment
Review
Product
Samsung Electronics Dv501aew Washer And Dryer Combination
Pros
- Price
Cons
- Never ending wait to talk to customer service
- Customer service
- Customer service when they make an error
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Verified BuyerThis review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Bad quality | Jcpenney review
after purchasing a set of $40.00 sheets and this is the sale price I took them home washed them and started to make the bed the top sheet hem fell apart and I had to go back to the store only to find out the next sheet was costing me $60.00 on sale + tax and all I get is sorry not good enough Penneys has really gone down hill
Review
Product
Jcpenney Sheet Set
Pros
- Service and quality of bedding and draperies
Reason of review
Damaged or defective
Loss
$27
Preferred solution
Let the company propose a solution
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon’t do it ! | Jcpenney review
Ordered an air fryer back in November waited a month for shipment and found it was cancelled went to the store to find out why wtf etc. talked to store mgr who was real nice and helpful he ordered another and worked the rebate in the price I had to pay, order was supposed to be delivered yesterday so I looked it up CANCELLED again. Got on chat line to try to clear this up. Was told to order it again. That was the best they could offer ! Meanwhile my daughter is still waiting for her Christmas present and Im sounding like a liar to her.
Review
Service
Jcpenney Customer Care
Cons
- Customer service or quality
- Customer service
- Accepting orders without mercandise
Reason of review
Poor customer service
Loss
$5
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have my receipt and the lady told me the purchase would be back on my card I’m thinking ok but she handed me the receipt and said it was on my card but all I would have to do was rebuy what I ordere | Jcpenney review from Washington, District Of Columbia
My money still isnt on my card
Review
Reason of review
Return, Exchange or Cancellation Policy
Loss
$49
Preferred solution
Full refund
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I hope JCP is reading these and realizes they need to make some serious changes fast!