JCPenney

I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants.

They fit well, are extremely comfortable, and looked professional at work (teaching) and casual enough for weekends and around the house. I seriously have no idea what I will order now, and am angry enough to cancel my Penney's charge account. I cannot be the only woman who feels this way, since I believe they were a popular item. I realize that most companies are trying to appeal to younger shoppers, but you are making a BIG MISTAKE ...

there are a lot of us baby boomers around with money to spend on products we like!! In case you have been living under a rock, by the way, there are more of us boomers than any younger mini generation, so why would you want to lose all of us as customers? I have been a loyal Penney's shopper since I was a teen myself, but I am extremely disappointed that my absolute favorite product has been discontinued.

I have already spent hours online trying desperately to find corduroy pants that are similar to Cabin Creek, and have had no luck yet. I would gladly do a free commercial for JCPenney, jumping for joy at the return of Cabin Creek pants!!

I know that I am just one simple individual in this universe, but I pray that you have a kind heart and soul. I understand that I am not God or someone with high power/abilities, however attending school and reading books, I learn more as I grow in life.

Allow me to get straight to the point by stating that I recently got hired to work at one of your many locations in the USA for JCPenney. My father is a doctor and my mother is an attorney, both in the military, so growing up with values and in an old-fashioned way, I understand that we must all treat everyone with respect and kindness. My only request is to remain anonymous due to what I'm about to let you know. I understand everyone has their own way of running things, but there are some things I have noticed at work that should be taken into consideration.

For example, there is a Lead on Duty (LOD) that always hides in the back instead of being on the sales floor taking care of customers or assisting fellow staff. The LOD has favourite personnel because she allows a few coworkers to slack off or be on the phone talking or using work hours for personal use. Also, there have been times when the LOD ignores calls from the cashiers, recovery team or anyone through the walkie or page. I know there was a visit from the district manager in this store, however, I feel that if the district manager were to talk with us one on one and get our perspective, perhaps you all could see what’s going on in this place.

When the store manager is around, everything goes smoothly but when she leaves, the LOD does things that are unprofessional or inappropriate. Another thing is, she would be blasting songs that are not family-friendly and her actions are driving customers away and making comrades at work feel unhappy. One thing that I will have to say is that a fellow employee overheard that the LOD said someone should just stop existing in this world. Now, I know many younger generations like myself say things randomly and sometimes those things can be misinterpreted.

Being the holiday time, my concern is that she shouldn't say something like that because during this time of year, many people could take what is said to them to heart and it can sometimes cause depression or anxiety and can affect someone’s life. I am saying this because, as a human being in this galaxy, it is important to take a few minutes of your life to check on everyone and make sure they are safe, happy and healthy. Perhaps JCPenney has a different way of running things at this location, but there are things here that are not compliant to my knowledge. I have noticed that the LOD behaves in an intimidating way towards the customers and the associates, to assure that things are run her way, not the JCPenney way.

I applied to work at JCPenney because I was told that it is a good experience, but I think this retail store department has a different idea of 'good experience' in their manual. I wish you a wonderful Merry Christmas and a Happy New Year.

I will pray that perhaps you will personally visit this store location, even the CEO, just to gain insight and understanding of what's going on. I'm not asking for anything, just looking out for every human being because most importantly, we are all people.

RE: JC PENNEY ORDER #2024-12**-**25-0729
AS OF SUNDAY, JULY 14, 2024, I HAVE NOT RECEIVED A $30.12 REFUND FOR JC PENNEY PURCHASE NOT RECEIVED. REFUND WAS NOT SENT BACK TO DEBIT CARD VIA PAYPAL.

INSTEAD, PENNEY OP CO LLC, SENT
ME TWO BOGUS BANK UNVERIFIED CHECKS, WITH MY NAME MISSPELLED ON BOTH CHECKS!
AS OF SUNDAY, JULY 14, 2024, I HAVE NOT RECEIVED A $30.12 REFUND FOR JC PENNEY PURCHASE NOT
RECEIVED. REFUND WAS NOT SENT BACK TO DEBIT CARD VIA PAYPAL. INSTEAD, PENNEY OP CO LLC, SENT
ME TWO BOGUS BANK UNVERIFIED CHECKS, WITH MY NAME MISSPELLED ON BOTH CHECKS!
ON WEDNESDAY, MAY 1,2024, I PURCHASED A TOTAL OF FIVE ITEMS. A TOTAL OF $80.12.
MY PROBLEM WITH JC PENNY BEGAN.

THE $80.12 TOTAL ORDER I PURCHASED. IT WAS PAID VIA A PAYPAL GUEST AS MY DEBIT CARD PAYMENT WAS BLOCKED USING THE JC PENNEY WEBSITE. I INTENDED ALL ITEMS TO BE SHIPPED HOME DELIVERY ONLY. ONE ITEM ST JOHN BAY MID WEIGHT WHITE DENIM JACKET $27.99 PLUS TAX WAS SENT
TO THE CORONADO JC PENNY STORE 6600 MENUAL ALBUQUERQUE, NEW MEXICO 60 MILES AWAY FROM MY LOCATION, IN SANTA FE, NEW MEXICO, FOR IN STORE PICKUP.
WHEN I DISCOVERED THIS GREAT ERROR I ATTEMPTED TO CANCEL THE ENTIRE ORDER.

THE JC PENNEY ONLINE SYSTEM DID NOT ALLOW MY CANCELLATION. I CALLED JC PENNEY CUSTOMER SERVICE, ASKING THEM TO CANCEL THE IN STORE ITEM. AS I WAS NOT SATISFIED WITH THE SERVICE FROM JC PENNEY CUSTOMER SERVICE, MAY 1ST. ON THURSDAY, MAY 2, 2024, I GET AN EMAIL THANKING ME FOR PICKING UP MY ITEM!

THIS WAS A BOLD FACED LIE! I WAS NEVER PHYSICALLY PRESENT, OR SHOWED AN ID, AT THE JC PENNEY STORE IN ALBUQUERQUE, NEW MEXICO!
I MADE A BETTER BUSINESS COMPLIANT, ON WEDNESDAY, PENNEY OP CO LLC LIED THAT I WOULD RECEIVE A REFUND OF $29.99 A PAYPAL REFUND VIA MY ORIGINAL DEBIT CARD PAYMENT THIS NEVER HAPPENED. AS OF SUNDAY, JULY 14, 2024. I FILED A DISPUTE WITH PAYPAL, BUT MY CASE WAS DENIED, ON FRIDAY, MAY
3RD.

PENNEY OP CO LLC LIED AND TOLD PAYPAL I HAD PHYSICALLY PICKED UP THE ITEM !
PENNY OP CO LLC ATTEMPTED TO CONFUSE PAYPAL MY LYING THAT THE THREE ITEMS
UPS RETURNED TO JC PENNEY WAREHOUSE WAS REFUNDED. THESE ITEMS WERE NEVER DELIVERED TO ME AND RETURNED, FOR FULL REFUND. PLEASE SEE ATTACHMENT PROOF
PENNY OP CO LLC THEN LIED THAT THE ONLY ITEM THAT WAS DELIVERED TO ME VIA UPS THE LIZ CLAIBORNE WHITE DENIM SKIRT, WAS THE ST. JOHNS BAY WHITE DENIM JACKET, THAT I WAS AT THE JC PENNEY CORONADO STORE IN ALBUQUERQUE, NEW MEXICO!
TO ADD INSULT TO INJURY, I WAS SENT A TOTAL OF TWO BOGUS $30.12 PAYPAL REFUND CHECKS, WITH MY LEGAL NAME MISSPELLED ON BOTH CHECKS!

BOTH CHECKS HAD THE WELLS FARGO ROUTING NUMBER, THE SAME AS THE ISSUED CHECK NUMBER; BOTH CHECKS :
THE FIRST CHECK ISSUED MAY 6, 2024, THE SECOND CHECK ISSUED MAY 17, 2024, COULD NOT BE VERIFIED BY WELLS FARGO!

PLEASE SEE ATTACHED PROOF
OP CO LLC HAS VERY QUESTIONABLE, UNPROFESSIONAL AND VERY UNTRUSTWORTHY BUSINESS PRACTICES
I NEVER PICKED UP THE ST JOHNS BAY WHITE DENIM JACKET AT THE JC PENNEY CORONADO SHOPPING CENTER IN ALBUQUERQUE, NEW MEXICO. I NEVER PRESENTED MY VALID NEW MEXICO ID CARD TO PICK UP THE DENIM JACKET, NOR DID I NEVER RECEIVE A VALID REFUND OF $29.99, OR $30.12 PENNEY OP CO LLC

Hello, I went looking for my hair conditioner today at your store in Palmdale, CA

I was greeted immediately by an employee from inside the salon.

Whom I asked "if I could get prices for a couple different size bottles" they had on display. Of course she said and even better she tells me "it was on sale buy1get1 50% off." Perfect, I said

We looked throughout but could not find the larger size bottle for "curly hair" types.

So, she asks if I could please, give her a few minuted to see if it was on the display in another part of the store. I said yes, of course.

Several minutes pass, and she comes around the corner in a brisk walk and huge smile. Though she did not find the large size of my product she was not empty-handed. She was so happy it seems she found a larger size for the same price as the regular.

I was so impressed that she went out of her way, to find me the best deal.

Tamara, was the kindest person, with the biggest smile who really knew her stuff.

I Love That!

After completing my order she gave me her card and said she was a hair stylist, she always worked on Tuesday's. And she says, "I am also very good at cutting curly hair,

Because it's just like mine!"

So kudo's to you JCPenneys for hiring

Tamara Andrew,

Master Designer,

JCP Salon

Sincerely,

Connie Frye

Lancaster, CA