Jcpenney Reviews and Complaints
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10
ISSUES RESOLVED
1.6K
TOTAL REVIEWS
$420K
CLAIMED LOSSES
$1.2K
AVG LOSS
320K
PAGE VIEWS
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Cons
- Customer service
- Rude employees
- Way this situation was handled
Pros
- Product
- Coupons
- Merchandise
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...
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Review
Product
Jcpenney - Inquiring about order with shipping fees and delayed delivery dates
I ordered over $100 in charges and expected free shipping. Once the discount was applied it was $113 with shipping fees and tax. I will cancel the order if you will not honor free shipping.
Review
Service
Jcpenney - Frustrated and Grumpy
To return items that you have ordered on line through their web site, you have to pay for the shipping. Of course they say you can return to a JCPenny store for free, but that can take up to 2 HOURS. First if I had a JCPenny store convenient and close I would shop there and save myself all this frustration. Second. why do I want to wait around a store, I will no longer shop at, for 2 HOURS to get a return.
Review
Service
Pros
- Sales staff
Cons
- Service on returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$67
Preferred solution
Full refund
Do NOT use they order to store option. I was charged for an item that has taken almost 3 weeks to arrive at the store, and I cannot cancel the order or receive a refund until the item is received at the store. No one is willing to help, or do anything about it. Why...
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Review
Cons
- Rude employee
- Will never darken a jcpenney store again
- Worst customer service
Reason of review
Poor customer service
Loss
$29
Preferred solution
Full refund
Jcpenney - Paid late fee for paying too early,
I paid my bill on July 2 and I was charged for late fee because I paid it to early. My due date was July 27.
Review
Reason of review
Problems with payment
Loss
$51
Preferred solution
Full refund
Jcpenney - Poor quality on TWO pieces of jewelry from JCP
I purchased diamond hoop earrings from JCP several years ago. Within 3 months the bar going into my earlobe broke right off. Several months later I purchased a 5 diamond ring and realized some 6 months later, one of the diamonds was missing. Unfortunately, I was discouraged and just set them aside. Today, I read other poor reviews & wanted to reinforce this quality concern! Don’t buy jewelry at JCP.
Review
Cons
- Never again
Jcpenney - JCP Rebate SCAM
Sent in my forms, receipt and barcode. This was in May, called today they never received my submission isn't that convenient? So they don't have to send me the Visa gift card as promised. This is a scam! They can look up the receipt of my purchase it's not like I didn't buy the product. JCP is a RIP OFF!!! Don't buy something thinking you'll get a rebate offer!
Review
Reason of review
Rebate offers are a scam
Loss
$20
Preferred solution
Deliver product or service ordered
Jcpenney - Getting Nowhere with JCPenny
I tried several times to place an order for a dress on line with no success. So I called the 800 number and the operator said because I had so much trouble placing the order she would not charge me for the $8.95 shipping charge. I had to return the dress because it was too large and paid $8.50 postage to return it.by mail because our JCPenny local store had closed. When I inquired about my credit for the return I was told that they received the dress but they would be deducting the $8.95 original shipping because they had no record that their operator placed the order. So I ended up spending $17.45 for a $29. 95 dress. JC Penny should keep their word.
Review
Product
Pros
- Have inexpensive clothing
Cons
- Stores are closing incurring return shipping charges
Reason of review
Poor customer service
Loss
$9
Preferred solution
Let the company propose a solution
I THINK SOMEONE/ OR SEVERAL PEOPLE IN THE DEPARTMENT IS STILLING THE REBATE CARDS. I PURCHASED A ITEM ON LINE ON 5/5/19. I FILLED OUT MY REBATE ON LINE, PRINTED OUT THE NECESSARY PAPERS AND MAILED THEM IN TO THE REBATE DEPARTMENT ON 5/20/19. A RECEIVED A TRACKING...
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Review
Reason of review
Poor customer service
Loss
$20
Preferred solution
MY REBATE VISA CARD.
Jcpenney - Many years i buy St. John Bay men short cargo
many years I bought St. John Bay Men short pant with cargo. I turned black heart I hate Stretch. cause rash my skin when hot humid, also loose fell down pant to my feet. I saw at JcPenny stores nobody buy stupid stretch full in stock, Past years people bought no stretch everyday lower stock. I m no longer buy at JcPenny unless if return no stretch I will buy it thank you
Review
Jcpenney - Many years i buy St. John Bay men short cargo
my favorite St. John Bay men short pant with cargo many years. last year start sell stupid Stretch. I hate Stretch because when hot humid got rash my skin. and loose fell down pant because I mechanic tool in cargo. Last year and this years customers no buy for stupid stretch still full in stock. I quit with JcPenny stop buy it unless back normal pant I will buy it. too bad for your going out of business that sad! bye! I tried to order online wrong stretch third time *** it
Review
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
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I could not have said it better. Why are they not carrying Cabin Creek? Because they hire "young" people who do not have the experience and knowledge that they claim to have. ...