I have ordered a shirt from penneys twice. Ordered a burgandy both times and received a blue one. Kept the first one and ordered another to get the burgandy one. It also came in blue so i returned it. They received it on march 5 and this is march 18 and still havent...Read more
I order my items on February 13, 2018. I paid $913.46 for my furniture which I never receive. Than they said they coming on a Saturday morning. I waited all morning for them to tell me. Their truck broke down. I told the guy can he refund me for the shipping payment...Read more
I placed an order mid0Feb for an early March birthday present. When the order hadn't arrived within 2 weeks I went searching for the status and found that it had been cancelled. Inexplicably cancelled. I placed a second order on March 2, got confirmation that the order...Read more
- Days past when jc penney had a focus on customer service
- I have done business with jcpenney for decades
I didn't like
- Unreliability of online ordering system
Bought an LG refrigerator at jcpenney about 02/14/2018 where I never received a receipt, the salesman was on the phone trying to cancel another refrigerator which we had purchased the previous evening which took about an hour before he could place our new order. When...Read more
I would like to know if I can buy cabin creek shirts in solid colors inlong sleeves ,I'm like everyone else I wish Jc penny's would reconsider and decided to sell those shirts I know lots of folk would by them I would buy every colors you had in solids colors, so...Read more
I have spent a lot of money over the last two months at JCPenneys and now regret every penny of it! I found out yesterday that they send coupons to those they select to and then there are those of us that they choose not to send them to. This is a total scam! Their...Read more
No notice from JC Penney that they intended to close my 29 year old account. Found out from a Credit Karma email that JC Penney closed it without giving me any notice what so ever. Credit Karma reason: not active enough. Yes, I pay cash a lot. So Penney's punishes you...Read more
I didn't like
- Customer service cannot access records after 29 years
Jcpenney - Very upset and displeased!
Was just there 2 hours ago. Spent 30- 45 min. Waiting for help in the homes dept. Wanted to buy a nice mattress pad for family coming in soon! Not one person even said hello or helped. Went down to. Womans dept. And that associate was to busy chatting with a friend. So, i was ready to spend 3-4 hundred dollars, but walked out spending a big fat 0! Not happy at all!
Jcpenney - Horrendous service and lies
We purchased an LG refrigerator/freezer from JC Penny in Sarasota,FL. Tomorrow is the 4th promised delivery date and as of today they can not locate the appliance. We have been lied to repeatedly about the delivery, and now weeks after the purchase, they can not locate our purchase. Totally *** outfit.
I returned a defective item to jcpenny. I paid using my debit card, when i paid for it they immediately took the money out of my account so i expected it to be put back when i returned it. WRONG! Its been 5 days so far and nothing! Well 3 if you count business days but...Read more
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