JCPenney

I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants.

They fit well, are extremely comfortable, and looked professional at work (teaching) and casual enough for weekends and around the house. I seriously have no idea what I will order now, and am angry enough to cancel my Penney's charge account. I cannot be the only woman who feels this way, since I believe they were a popular item. I realize that most companies are trying to appeal to younger shoppers, but you are making a BIG MISTAKE ...

there are a lot of us baby boomers around with money to spend on products we like!! In case you have been living under a rock, by the way, there are more of us boomers than any younger mini generation, so why would you want to lose all of us as customers? I have been a loyal Penney's shopper since I was a teen myself, but I am extremely disappointed that my absolute favorite product has been discontinued.

I have already spent hours online trying desperately to find corduroy pants that are similar to Cabin Creek, and have had no luck yet. I would gladly do a free commercial for JCPenney, jumping for joy at the return of Cabin Creek pants!!

RE: JC PENNEY ORDER #2024-12**-**25-0729
AS OF SUNDAY, JULY 14, 2024, I HAVE NOT RECEIVED A $30.12 REFUND FOR JC PENNEY PURCHASE NOT RECEIVED. REFUND WAS NOT SENT BACK TO DEBIT CARD VIA PAYPAL.

INSTEAD, PENNEY OP CO LLC, SENT
ME TWO BOGUS BANK UNVERIFIED CHECKS, WITH MY NAME MISSPELLED ON BOTH CHECKS!
AS OF SUNDAY, JULY 14, 2024, I HAVE NOT RECEIVED A $30.12 REFUND FOR JC PENNEY PURCHASE NOT
RECEIVED. REFUND WAS NOT SENT BACK TO DEBIT CARD VIA PAYPAL. INSTEAD, PENNEY OP CO LLC, SENT
ME TWO BOGUS BANK UNVERIFIED CHECKS, WITH MY NAME MISSPELLED ON BOTH CHECKS!
ON WEDNESDAY, MAY 1,2024, I PURCHASED A TOTAL OF FIVE ITEMS. A TOTAL OF $80.12.
MY PROBLEM WITH JC PENNY BEGAN.

THE $80.12 TOTAL ORDER I PURCHASED. IT WAS PAID VIA A PAYPAL GUEST AS MY DEBIT CARD PAYMENT WAS BLOCKED USING THE JC PENNEY WEBSITE. I INTENDED ALL ITEMS TO BE SHIPPED HOME DELIVERY ONLY. ONE ITEM ST JOHN BAY MID WEIGHT WHITE DENIM JACKET $27.99 PLUS TAX WAS SENT
TO THE CORONADO JC PENNY STORE 6600 MENUAL ALBUQUERQUE, NEW MEXICO 60 MILES AWAY FROM MY LOCATION, IN SANTA FE, NEW MEXICO, FOR IN STORE PICKUP.
WHEN I DISCOVERED THIS GREAT ERROR I ATTEMPTED TO CANCEL THE ENTIRE ORDER.

THE JC PENNEY ONLINE SYSTEM DID NOT ALLOW MY CANCELLATION. I CALLED JC PENNEY CUSTOMER SERVICE, ASKING THEM TO CANCEL THE IN STORE ITEM. AS I WAS NOT SATISFIED WITH THE SERVICE FROM JC PENNEY CUSTOMER SERVICE, MAY 1ST. ON THURSDAY, MAY 2, 2024, I GET AN EMAIL THANKING ME FOR PICKING UP MY ITEM!

THIS WAS A BOLD FACED LIE! I WAS NEVER PHYSICALLY PRESENT, OR SHOWED AN ID, AT THE JC PENNEY STORE IN ALBUQUERQUE, NEW MEXICO!
I MADE A BETTER BUSINESS COMPLIANT, ON WEDNESDAY, PENNEY OP CO LLC LIED THAT I WOULD RECEIVE A REFUND OF $29.99 A PAYPAL REFUND VIA MY ORIGINAL DEBIT CARD PAYMENT THIS NEVER HAPPENED. AS OF SUNDAY, JULY 14, 2024. I FILED A DISPUTE WITH PAYPAL, BUT MY CASE WAS DENIED, ON FRIDAY, MAY
3RD.

PENNEY OP CO LLC LIED AND TOLD PAYPAL I HAD PHYSICALLY PICKED UP THE ITEM !
PENNY OP CO LLC ATTEMPTED TO CONFUSE PAYPAL MY LYING THAT THE THREE ITEMS
UPS RETURNED TO JC PENNEY WAREHOUSE WAS REFUNDED. THESE ITEMS WERE NEVER DELIVERED TO ME AND RETURNED, FOR FULL REFUND. PLEASE SEE ATTACHMENT PROOF
PENNY OP CO LLC THEN LIED THAT THE ONLY ITEM THAT WAS DELIVERED TO ME VIA UPS THE LIZ CLAIBORNE WHITE DENIM SKIRT, WAS THE ST. JOHNS BAY WHITE DENIM JACKET, THAT I WAS AT THE JC PENNEY CORONADO STORE IN ALBUQUERQUE, NEW MEXICO!
TO ADD INSULT TO INJURY, I WAS SENT A TOTAL OF TWO BOGUS $30.12 PAYPAL REFUND CHECKS, WITH MY LEGAL NAME MISSPELLED ON BOTH CHECKS!

BOTH CHECKS HAD THE WELLS FARGO ROUTING NUMBER, THE SAME AS THE ISSUED CHECK NUMBER; BOTH CHECKS :
THE FIRST CHECK ISSUED MAY 6, 2024, THE SECOND CHECK ISSUED MAY 17, 2024, COULD NOT BE VERIFIED BY WELLS FARGO!

PLEASE SEE ATTACHED PROOF
OP CO LLC HAS VERY QUESTIONABLE, UNPROFESSIONAL AND VERY UNTRUSTWORTHY BUSINESS PRACTICES
I NEVER PICKED UP THE ST JOHNS BAY WHITE DENIM JACKET AT THE JC PENNEY CORONADO SHOPPING CENTER IN ALBUQUERQUE, NEW MEXICO. I NEVER PRESENTED MY VALID NEW MEXICO ID CARD TO PICK UP THE DENIM JACKET, NOR DID I NEVER RECEIVE A VALID REFUND OF $29.99, OR $30.12 PENNEY OP CO LLC

Hi there,
A few weeks ago (12/24) I bought a 32 piece cookware set for my new apartment. All of the pots and pans coatings have started to peel after a mere 1-2 uses while just simply boiling pasta and the coating pieces that come off in flakes from the pans as they peel get all through the food to the point I ingested some without knowing and have been having stomach issues since.

also think it should be said in case you arent aware the price of groceries is higher than ever and this situation caused me to lose around $20 in groceries, not including the groceries I had to use for the replacement meal I had to make.
So all in all this issue caused me a loss both in wasted time ingredients and money as well as the losing the ability to cook for myself until the issue is resolved which the timeline as stated to me was roughly 14 days via the rep I spoke to on the phone which I personally think is ludicrous.
When I spoke to customer service they told me my only option was to return the product which would take a minimum of 7 business days and then another 7 to process the return. This means Im going to be without cookware for over two+ weeks or I could accept a $7 courtesy credit which I personally found insulting. No one should be stuck with defective products just because you make them $7 cheaper.
I cant imagine this is the creative positive experiences level of service you strive to provide to your customers, I personally think either providing me a replacement set (preferably a different brand at a comparable price) as returning this seems pointless seeing that its no longer feasibly usable and most certainly not in salable condition so Im not sure why would we need to go through the hassle and wasted shipping costs and carbon emissions from frivolous shipping (which I already had to pay an extra $9 to have it shipped in the first place when from my research the weight of the product compared to shipping requirements should not call for that) when I could just throw the product out myself as I assume youll be doing just that once you receive it. And save us both the time and hassle.

Im move than willing to provide photo evidence of the damage as well as me discarding the faulty product in good faith so you dont feel like Im trying to do some thing nefarious.
I personally think either providing a replacement shipped to me or at least providing me a credit in the amount of the price I paid (bonus points if my overpriced shipping fee is included in that as well, but I wont hold my breath) for the item I purchased so I could put that towards a higher quality set and continue supporting your business would be the best appeasement strategy. Depending on the outcome of this interaction I think I may be looking outside JCPenney for my needs in the future as this situation has started making me believe JCPenney does not care about their customers or the quality of the product they provide them.
Order number: 202336****318595
Item: Moda Fina Chef's Du Jour 32-pc. Kitchen Combo Set
Email: clintonmhill@***.com
Phone: 878256****
I look forward to working with you in finding a solution to this issue.
Feel free to reach out if youd like me to provide any images of the defective products.
Best,
CLINT HILL
**edit to add: I purchased this online and dealt with customer service online.

Submitting the review required me to attach a store so I just attached one around my area. The employees in the Monroeville mall location have nothing to do with this situation and I cannot speak to any of their personal customer services skills.

I placed an online order that never shipped. JCPenney never contacted me, reached out or updated me to let me know that my order never shipped.

Instead, they continued to collect monies for me for the item -- while the item never actually left the warehouse. They marked my item as "shipped" and it was not. When I called in to see where my item was, I was told that it was "never picked up" by the carrier. When I asked, how is it that other orders have been picked up except mine, they couldn't provide an answer and continued to try to shift the blame on UPS -- even though JCPenney has the item.

I asked to speak to a supervisor, given that the remedy provided was:

1.

We will refund you

2. We will recharge you, but for the "Same Price" (Why would it be for any other price, other than what I paid?)

3. We will give you free shipping, but cannot expedite it and it will be standard shipping

When I asked, well how do I know it will be shipped this time? Why do I have to be recharged again for this to ship?

Where is my original order I placed, or, why must I pay again to have the item replaced? I paid for two items that never came and never left the warehouse.

I spoke to the supervisor, Verisha from "Escalate Advocate" department. I was then told, the prior agent refunded me incorrectly, verified me incorrectly and if I didn't provide:

- My name

- Number

- Account Order Number

- Full Address

- Email address

I couldn't be helped, even though I provided all of that to the prior person. When I advised Verisha that I didn't have the order number in front of me anymore, Verisha told me that she couldn't "help me then", even when I asked if that information was not available after providing the other FOUR pieces of information.

When I asked Verisha to cancel the order and delete my account, Verisha rudely told me "You can do both yourself, is there anything else?". I asked her again, I need my account deleted and I can't do it. She continued to be rude, telling me she couldn't "do it". When I asked her to transfer me to someone who can, or provide the department that can, she flat out told me "I don't know and I can't help you".

I asked her numerous times, "if you cannot assist me, is there someone you can refer me to who can?". Verisha continued to double down on telling me that she cannot help me and to have my account deleted, I CAN'T. Verisha told me to "close" my account, just "log out" and don't place any more orders.

Shame on JCPenney. Providing someone with a "I can't" isn't customer service, as I've worked in customer service before.

Providing someone with a "I don't know, go figure it out on your own" attitude, when you are the employee of the company and an escalation point at that, is a problem.

Providing someone with a resolution such as "I can have you pay (again) for the same price you originally paid" is not a resolution. It's a given. Why would a customer pay any more than they originally did, when the vendor (JCPenney) dropped the ball? I'm the customer who paid my hard-earned money to JCPenney, while JCPenney never held their end of the bargain and delivered what I paid for.

I'm met with a grumpy supervisor, who seems to be one call away from checking out of JCPenney, as she refused to help me, provide me with help, or transfer me to someone willing to actually do their job and help.

When I confirmed with her, "So you can't help me and you're refusing to find someone who can help me correct?" she continued to double down, stating this is a recorded call, etc. I told her I would be filing multiple complaints.

I've also filed a complaint with the BBB, as well as reviews to let others know my experience. As a long-standing customer of JCPenney, this is no way to treat a situation. You should focus on hiring those who actually want to help.

We will no longer be spending any more money towards a company who is fine taking your money, but has a problem when it comes to accountability of holding up their end of the bargain.

I asked for the item to be reshipped as expedited, for the same price, since I'm the consumer that's been inconvenienced, waiting almost two weeks as of tomorrow for an order that never left the warehouse. Instead, I was met with a "Unfortunately" after every sentence, no understanding, no actual solution beyond recharging me (again) and being told to figure something out on my own, by an employee working in the "Support" team.

Also, if JCPenney is unable to delete my account and what Verisha said is true, that there is no "way" and I just have to "log out" please point me to the documentation stating that. Because the website says otherwise and even states, that there is a department who can close a JCP Rewards account. Verisha told me if I wasn't a credit card holder of JCP, she was unable to "do anything".

Unacceptable.

Shame on you, JCPenney. Your employees are dishonest, unhelpful and unwilling to assist actual consumers who have gotten the short end of the stick.

Dear JCPenney Customer Service Team, I hope this message finds you well. I am writing to formally lodge a complaint regarding an incident that occurred during my recent visit to your store.

While shopping in the Omaha, Nebraska, Oakview branch, I overheard the store manager (name tag said Megan) using the word 'retarded' multiple times in conversation.

As a customer, I found this language deeply offensive and inappropriate. Using derogatory terms such as 'retarded' is not only disrespectful, but it also perpetuates negative stereotypes that can be hurtful to individuals with disabilities and their families. Such language has no place in a professional environment and certainly not in a retail setting that serves a diverse customer base.

I believe strongly in promoting inclusivity and respect for all individuals, regardless of their background or abilities.

Hearing this word used casually by a store manager was not only disappointing, but also concerning, as it reflects poorly on the values and culture of your organization.

I kindly request that you address this matter promptly by taking the following actions:

- Conduct sensitivity training for all store staff, focusing on appropriate language and inclusivity.

- Ensure that managers and employees understand and adhere to company policies regarding respectful conduct.

- Provide a formal apology acknowledging the inappropriate use of language and the impact it may have had on customers.

- I trust that you will take this complaint seriously and use it as an opportunity to reinforce a culture of respect within your organization. I appreciate your attention to this matter and look forward to your response.

Thank you for your understanding and prompt action.

Sincerely,

Gladys Patschak

Dear JCPenney Customer Service Team, I hope this message finds you well. I am writing to formally lodge a complaint regarding an incident that occurred during my recent visit to your store.

While shopping in the Omaha, Nebraska, Oakview branch, I overheard the store manager (name tag said Megan) using the word 'retarded' multiple times in conversation. As a customer, I found this language deeply offensive and inappropriate. Using derogatory terms such as 'retarded' is not only disrespectful, but it also perpetuates negative stereotypes that can be hurtful to individuals with disabilities and their families. Such language has no place in a professional environment and certainly not in a retail setting that serves a diverse customer base.

I believe strongly in promoting inclusivity and respect for all individuals, regardless of their background or abilities. Hearing this word used casually by a store manager was not only disappointing, but also concerning, as it reflects poorly on the values and culture of your organization.

I kindly request that you address this matter promptly by taking the following actions:

- Conduct sensitivity training for all store staff, focusing on appropriate language and inclusivity.

- Ensure that managers and employees understand and adhere to company policies regarding respectful conduct.

- Provide a formal apology acknowledging the inappropriate use of language and the impact it may have had on customers.

- I trust that you will take this complaint seriously and use it as an opportunity to reinforce a culture of respect within your organization. I appreciate your attention to this matter and look forward to your response.

Thank you for your understanding and prompt action.

Sincerely,

Gladys Patschak

gohuskers1947@***.com

I purchased a hand mixer to give someone at Christmas. She already had one so intended to return it, put it in a safe place and forgot about it .

Yesterday I came across it and went to the Penney s I had bought it at with the receipt. The clerk there did not even check my account, which showed I had purchased it on Nov 30, thought the receipt said Nov 1 and said I could only get store credit and that at a loss of about $10. I read online that you could even return after 90 days, but if you didn't have a receipt you'd have to take store credit. I had my receipt.

I would have rather had the credit go back on my account for future use. The article said after 90 days you wouldn't get the sales tax back. I don't care about the sales tax. I just want the amount I paid back without the $10 loss.

It is not like I am trying to return something that is seasonal, it's a hand mixer ! It didn't seem to matter that I had the receipt, have an account in good standing, and have been with Penneys since I can remember.

There seems to be no complaint department to talk to unless the purchase was made online. This was not.

I purchased a pair of Skechers. They didn't work out, so I initiated a return.

There must have been a glitch in the system because it did not print a return label for me to send it back. All it printed for me was a piece of paper with some information and a barcode to be put inside the package. So, I went to UPS and sent it back. It cost me $15.84.

I called Penny's customer service, and they said they could only refund me $8. I agreed to that. However, I have never received my return for the shoes, nor have I received my $8. They claim that I have an invalid UPS tracking number, which is ridiculous.

I have it right in front of me. We had no other address to use at UPS, other than what was on that piece of paper with the barcode; that's where we sent the package. The package was received at this address on 5/1. Somebody called me back the other day, and I explained that we had no other place to send it.

We had taken all of the information off of that sheet of paper. She insisted that I had presented an invalid UPS number. This claim is unfounded—it cost me $15 to send the shoes back. As I read the number out to her, she became increasingly assertive.

I grew frustrated, began to raise my voice to demand my money back, and finally hung up. I don't ordinarily behave like that, so I must have been genuinely upset! I paid a significant amount for those shoes.

I had to send them back based on my instincts, because I couldn't obtain one of their shipping labels. Of course, it didn't occur to me to call customer service and ask for one, but given the glitch in their system, I deduced that they probably wouldn't be able to give me one anyway.