Most helpful review
New Reviewer

What happened to Cabin Creek pants?!?!

I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...
View full review
View full review
411 comments
#2185345

I totally agree. My mom can’t find any pants. I don’t know what she is going to do— walk around in pajamas?

View more comments
ID
#351820 Review #351820 is a subjective opinion of poster.
Location
Lima, New York
Product
Jcpenney Account
New Reviewer

Late fee

Was out of country, tried to make payment was not able online or could not call 800 number out of country.
View full review
ID
#3856027 Review #3856027 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$25
Preferred solution
Full refund
New Reviewer

Minimum interest charge & customer service in billing department

Received email from billing department saying I owed $2.03 for the month. I had purchased $ $70.10 & returned the same for $70.10 credit. When upon calling customer service I was told there was a .3 cents balance which sounded like a sales tax error and there was a...
View full review
View full review
ID
#3851377 Review #3851377 is a subjective opinion of poster.
Location
Canton, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Warranty return of a defective mattress that JCPenney is supposed to credit my card for old mattress.

10 year warranty on my old mattress purchased in 2018. JCPenney is supposed to credit my account after I purchased new mattress. After a month of phone calls still no credit on my account. Hours and hours on hold with customer service, 10 different people! Unacceptable answers from almost all of them. Still on hold waiting!! I will never buy anything else from JCPenney.

User's recommendation: BEWARE!!!

View full review
ID
#3846989 Review #3846989 is a subjective opinion of poster.
Loss
$500
Preferred solution
Let the company propose a solution

Too hot

Disappointed every time I try to enjoy myself shopping it's too damn hot in the merriville indiana store we try to shop and take our time to look what we want try on shoes and it's just so hot in there it's not good

User's recommendation: Not likely.

View full review
ID
#3834710 Review #3834710 is a subjective opinion of poster.
Location
Tampa, Florida

Order

Order that pennys said was never received but stated I used my 50% coupon so wouldn't let me reorder again.
View full review
ID
#3832111 Review #3832111 is a subjective opinion of poster.
Location
Blaine, Minnesota
New Reviewer

I want mystery coupon of 50% , kindly send it to me

Incompetent customer service and care. Incompetent staff, they need training. They are impatient, they are not a good listener

User's recommendation: Train your associates.

View full review
ID
#3827410 Review #3827410 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Packages was not delivered and it's going to the wrong address

I will never shop at JCPenney again my packages got delivered to the wrong address which had my kids to school stuff in it and I'm very pissed off they said they couldn't do nothing about it I'll never shop there again and I'm going to recommend to other people not to shop online to them either because they will get screwed out of their stuff
View full review
1 comment
#2229679

Same here I have ordered at JCPenney and some of my items were missing and nobody was answering the customer service toll-free number I’ve been trying to call couple of times already and been on hold for 30 minutes each time I call

ID
#3827229 Review #3827229 is a subjective opinion of poster.
Pros
  • I love all their stuff online
Cons
  • To many departments to contact to resolve problem
  • Delivery company
Loss
$300
Preferred solution
Full refund
New Reviewer

Find a dress

Trying to find dresses 845083****207. Need 2 in black. Size small and Xtra small. Cant seem to find stores that will cooperate with over the phone calls. Please need to find these dresses. I live in Cincinnati. Have account with you. 513382****. becky110859@***.com
View full review
ID
#3826274 Review #3826274 is a subjective opinion of poster.
Location
Fort Wayne, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I placed an order on line

They cut me off I never got to Appel to anyone. Called t store no one answered 3 different Dept. So aggravating. Ellen Carey
View full review
ID
#3826115 Review #3826115 is a subjective opinion of poster.
Location
Bridgeport, Connecticut
Loss
$180
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad Sirvice

Today I went to JCPenney tried purchasing items but it was declined why if I was approved that was very unnecessary so I had to purchase only two items but with cash was very embarrassed because I had gotten a lot of things and also I was told that I
View full review
ID
#3824186 Review #3824186 is a subjective opinion of poster.
Location
Los Angeles, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible I had my ring sent for repair was supposed to be ready by June 21st. Never called like they said and no one answered the phone at JCPennys for a month. When I finally got through the woman hu

I had a ring brought in for repairs in May was supposed to be done June21st have not heard anything and no one ever answers calls for over a month. When finally getting through the woman put me on hold but hung up. Never got through again. Finally went in anyway.

User's recommendation: Pick up phone. And call let customer product was in.

View full review
ID
#3823253 Review #3823253 is a subjective opinion of poster.
Location
Saint Matthews, Kentucky
Cons
  • Have not been helpful at all in repair
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I payed at a JC Penny store and asked to pay off my whole bill and was told I did.

I got a phone call from JC penny telling me I could get online and need to get in contact with the store
View full review
ID
#3820986 Review #3820986 is a subjective opinion of poster.
Location
Fayetteville, Arkansas
Pros
  • Product offered
  • Good range
Cons
  • Customer service and cancellation policy
  • Sales staff consist of people who know nothing about products
Loss
$31
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing item202220****617960

JCPenney - Missing item202220****617960
Missing item from order number 202220****617960 a pair of juicy by juicy couture della women's sneakers. I received the back pack and the speaker on this order but no shoes. I don't see any pending packages. I paid for the item and I would like to receive my item asap.

User's recommendation: Make u receive everything u order Cuzz if not then it's a long process to reorder after refund.

View full review
ID
#3818988 Review #3818988 is a subjective opinion of poster.
Location
Jackson, Mississippi

Order I placed

Your representatives are trained to keep people on the phone. When asked to speak to a supervisor I was told I'm going to have to wait for a half an hour. JCPenney's has become a total scam I would not recommend anybody not even a homeless person to shop at this establishment

User's recommendation: Stay far away this company are thieves.

View full review
ID
#3817942 Review #3817942 is a subjective opinion of poster.
Location
Atlanta, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I was in store with a members gold card

And they kept denying me with available credit and the clerk ran my id and social and was able to check me out but JCPenney credit card locked my account to prove more verification never get JCPenney credit

User's recommendation: Don’t do it.

View full review
ID
#3813182 Review #3813182 is a subjective opinion of poster.
Location
Novi, Michigan
Cons
  • That it does not work and i am getting lousy service
  • Terrible credit customer service
  • Given false information
Preferred solution
Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article