Most helpful review
New Reviewer
I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...
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409 comments
#2138072

JCP at Apple Bassam Mall in Virginia is great. I came to see the service of two ladies' working there ( Teresa and --) who both went above and beyond their regular duty.

They spent the time to assist me in fixing issues related to two Jackets purchased.

I offered them money and they refused and said this is their duty. They were really great.

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ID
#351820 Review #351820 is a subjective opinion of poster.
Location
Lima, New York
Product
Jcpenney Account

Questions regarding my bill

I finally reached the billing office of J.C. Penney. I was told that I will receive a credit for the late fees and no more will be charged. I am hoping to see evidence of that on my next bill.

User's recommendation: Pay attention to your bill. Check for additional charges.

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ID
#3580788 Review #3580788 is a subjective opinion of poster.
Location
Portland, Oregon

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Feathered mattress cover is poking me while I am sleeping it's a bad mattress

No one has responded 518-441-**** I ordered a mattress cover a few months ago its a feather mattress cover. The feathers are coming through the mattress cover and the tips are stabbing me so its very bad mattress and I dont like it. I would like someone to call me, resend me my money back, or send me a mattress to a queen size bed that doesnt hurt me while I am asleep. This is not worth my money. Thank you hope to hear from you soon.

User's recommendation: Continue using JCPenney.

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ID
#3577804 Review #3577804 is a subjective opinion of poster.
Location
Schenectady, New York
Preferred solution
I would like a mattress cover that does not stab me.
JCPenney has changed their return policy to a flat rate per order. This becomes expensive when you have multiple orders and have to pay separate shipping costs per order yet you return them all to the same shipping location which is UPS. So, for example, if you have...
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ID
#3577766 Review #3577766 is a subjective opinion of poster.
Location
Waterbury, Connecticut
New Reviewer

Account opened one got two different accounts

I have Two different account #s on two separate purchases made today and would like to have only one account number in my name I think this happened before also.Thank you for checking in to this matter ,Charlaine Pribyl

User's recommendation: Only one account per person !

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ID
#3576420 Review #3576420 is a subjective opinion of poster.
Location
Madison, Wisconsin

I recently ordered 3 Sterling Silver necklaces. I received one (1) Sterling PLATED necklace! Not happy!

I DID NOT order a Silver Plated necklace! I ordered all three Sterling Silver necklaces! Please contact me about this matter. (562) 556-**** Thank you.
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ID
#3575978 Review #3575978 is a subjective opinion of poster.
Location
La Habra, California

JCPenney Hair Salon bad

Did a hair straightener paid $440 for services did not turn out how it was supposed to. My hair got damaged and burnt with whatever chemicals or treatment they used. Will never go back to top it off my money was not refunded. Just told me they would do hair treatments to get my hair healthy again.

User's recommendation: Would not recommend.

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ID
#3573882 Review #3573882 is a subjective opinion of poster.
Location
Harlingen, Texas

Cannot proceed to check out online

Everything is fine now. All worked out. I didn't realize that I had a item in my cart that was no longer available.
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ID
#3573364 Review #3573364 is a subjective opinion of poster.
Location
Carbondale, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Have not received my order

I paid for 3 day shipping and I have not received my package and Im leaving the country on Friday that is why I paid for the 3 day shipping My number is 346-331-****
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ID
#3565117 Review #3565117 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Pros
  • I ordered on line because most of the jcpennys are closed
Preferred solution
Deliver product or service ordered

Cancel order

*** YOU JCPENNEY!!! Are you serious, ARE YOU *** SERIOUS? I ONLY HAVE A 30 MINUTE WINDOW TO CANCEL AN ORDER I PLACED. WHO THE *** COMES UP WITH THESE *** STUPID POLICIES? IM DONE, I WILL NEVER SHOP AT JEPENNEY AGAIN. YOU ALL CAN GO *** YOURSELVES. NO WONDER YOUR FRANCHISE FELL FROM GRACE.

User's recommendation: DONT EVER SHOP HERE!!!

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ID
#3563008 Review #3563008 is a subjective opinion of poster.
Location
Johnstown, Pennsylvania

Make payment

I don't know why it was considered a complaint. I really don't have a complaint. I just called to have them take my payment and they did. I never said i had a complaint. Maybe, i called the wrong number to make the complaint. Thank you,
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ID
#3558204 Review #3558204 is a subjective opinion of poster.
Location
Dearborn, Michigan
New Reviewer

Issues with shipping

JCPenney - Issues with shipping
notification of delivery to a locked mailbox at the end of the street and the product was not there when I retrieved my mail!

User's recommendation: customer service handles all problems.

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ID
#3557450 Review #3557450 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund

I want others to be aware

This has not been resolved and my order never arrived nor have I received a refund. Not very reassuring on the phone.

User's recommendation: Don't buy online.

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ID
#3555097 Review #3555097 is a subjective opinion of poster.
Location
Spokane, Washington
New Reviewer

Billing

Need synchrony bank phone number You hung up and promised to stay on line5/469963****999976****467****
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ID
#3546160 Review #3546160 is a subjective opinion of poster.
Location
Olympia, Washington
Loss
$75
Preferred solution
Billing error 75

Cheated/upset with shopping

I bought jewelry instore today and used my reward money and paid $37 . Same jewelry if I would order online I would have paid $25 . Now if i return the in store shopping i loose my reward money. I feel cheated . Wasnt expecting this from you jcpenney.
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ID
#3540304 Review #3540304 is a subjective opinion of poster.
Location
Troy, Michigan

Need a credit card, didn't receive my card yet.

I opened the account earlier this year and never received a card. I'm not passed, I was just requesting a card. The customer service representative was Awesome and wanted to close my old account so there was no fraudulent activity. That was very thoughtful of her and I appreciate it, and I should get my card soon.

User's recommendation: I LOVE J C Penney .

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ID
#3511705 Review #3511705 is a subjective opinion of poster.
Location
Shelbyville, Kentucky

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