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Most Helpful
I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...
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392 comments
Anonymous
#1744449

I miss cabin creek they where my staple and now I need new and can't find them . If anyone out there knows a store that carries them please post it Thank you Julie

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Review
#351820 Review #351820 is a subjective opinion of poster.

Jcpenney - Terrific person in shipping!

4.9
Details
I just wanted to thank Kathleen in shipping. I had a problem with an order and being double billing. She made the process so easy and painless. Thank you Kathleen! Five stars from me!
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Review
#1683098 Review #1683098 is a subjective opinion of poster.
Reason of review
Good customer service
Tags
  • Order Delivery

Jcpenney in Otego, New York - Better than nothing, I guess...

1.0
Details
Bought the lifetime warranty for both my diamond solitaire and the wedding band wrap. Diamond on solitaire fell out and they would not replace it, said they would put a CZ in or give me my money back on just the solitaire. Then I find out that payment comes in the form of a JCP gift card...seriously??
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Review
#1680248 Review #1680248 is a subjective opinion of poster.

Jcpenney in Birmingham, Alabama - Can' t Track my order number #2019284710018152

Excellent , Great Job Very kind
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Review
#1679103 Review #1679103 is a subjective opinion of poster.

Jcpenney - Ear rings

1.0
Details
Purchase esrings for granddaughter some gold hoops fors mot fastens tight die to this earring came undone and lost when pulled off shirt. Would not recommend these gold hoop
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Review
#1673547 Review #1673547 is a subjective opinion of poster.
Reason of review
Damaged or defective
I want to know what happens if I receive jewelry that came broken
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1 comment
Anonymous
#1761136

Bring your order to one of our JCPenney stores. This is the quickest and easiest way to return merchandise and receive a refund or credit.

You can also return by mail. Complete the “returns or exchange” form on the invoice and return it with the item. If you do not have the invoice, please enclose your name, address, phone number, and the approximate date of purchase with the item and mail it to the jcp.com facility nearest you. Customers are responsible for the return postage.

Kansas City jcp.com facility 10500 Lackman Rd. Lenexa, KS 66250-0001 Reno jcp.com facility 11111 Stead Blvd.

Reno, NV 89506-1500 Columbus jcp.com facility 5555 Scarborough Blvd. Columbus, OH 43232-4730

Review
#1673490 Review #1673490 is a subjective opinion of poster.

Jcpenney - Rebate not working

1.0
Details
I received a rebate visa card for buying an air fryer. The card is not able to activate. I have tried at least 15 times to activate it. This is a scam.
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Review
#1672786 Review #1672786 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$20
Preferred solution
Full refund
Tags
  • Prepaid Card Does Not Work

Jcpenney - Coupons

1.4
Details
I have been shopping at penny’s for years.i went in today with 2 different items and 2 different coupons I was told I had to go to two different lines to use both REDIULOUS!! I will not be shopping there again
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Review
#1672144 Review #1672144 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Jcpenney in Parkersburg, West Virginia - My money is being held hostage.

1.0
Details
Ordering online for store pickup. Didn’t like my PayPal. Charged n refunded PayPal. Then while I ordered another method, charged n ordered via PayPal. Go in to pick up item. Had to cancel one order. Then cashier and someone on JCP.com decide to cancel second order without asking me or getting my permission. Then wanted to ring item up. Yea, no cash on that card to pay for item since there were two charges I have to wait 5-7 days to be refunded. An hour of my life I won’t get back along with money I might want to use being withheld from me. And 5-7 days, that 40% coupon I had will be expired. Never shopping JCPenneys again.
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Review
#1663682 Review #1663682 is a subjective opinion of poster.
Cons
  • Rude employees
  • Customer service when they make an error
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Person who cancelled my paid for order without permission fired. My time compensated for, and interest on money held hostage
Tags
  • Poor Attitude Toward Customer
  • Unreliable Online Ordering System

Update by user Sep 17

cancel jeans shipping too much

Original review posted by user Sep 17

too expensive of short petite jeans
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1 comment
SaltyBeaver367
#1749094

shipping too much cancel order

Review
#1656381 Review #1656381 is a subjective opinion of poster.
Pros
  • Shipping
Cons
  • Delivery too expensive
  • Untrained staff and deceptive reps
Reason of review
Problem with delivery
Loss
$33
Preferred solution
Full refund
Tags
  • Credit Card Problems

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts
2.3
Details
I recently purchased some window coverings for the majority of the windows in the house. I feel I was sort of talked into a style I wasn't real crazy about because I was told the style I wanted would not be a good fit for the window frames that had some obstructions....
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Review
#1654717 Review #1654717 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I'm stuck. I just want JCP to know