JCPenney Reviews and Complaints | jcpenney.com @ Pissed Consumer

Most helpful review

New Reviewer

Oct 15, 2012 jcontos P

What happened to Cabin Creek pants?!?!

I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...

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411 comments

May 21, 2022 PissedConsumer2185345 #2185345

I totally agree. My mom can’t find any pants. I don’t know what she is going to do— walk around in pajamas?

0 0

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#351820

Location

Lima, New York

Product

Jcpenney Account

New Reviewer

Aug 15, 2022 Leticia F Zex

Late fee

Was out of country, tried to make payment was not able online or could not call 800 number out of country.

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#3856027

Location

Los Angeles, California

Loss

$25

Preferred solution

Full refund

New Reviewer

Aug 14, 2022 Harry Dgk

Minimum interest charge & customer service in billing department

1.0

Received email from billing department saying I owed $2.03 for the month. I had purchased $ $70.10 & returned the same for $70.10 credit. When upon calling customer service I was told there was a .3 cents balance which sounded like a sales tax error and there was a...

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#3851377

Location

Canton, Ohio

New Reviewer

Aug 12, 2022 Sandra C Sbh

Warranty return of a defective mattress that JCPenney is supposed to credit my card for old mattress.

1.0

10 year warranty on my old mattress purchased in 2018. JCPenney is supposed to credit my account after I purchased new mattress. After a month of phone calls still no credit on my account. Hours and hours on hold with customer service, 10 different people! Unacceptable answers from almost all of them. Still on hold waiting!! I will never buy anything else from JCPenney.

User's recommendation: BEWARE!!!

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#3846989

Loss

$500

Preferred solution

Let the company propose a solution

Aug 08, 2022 PissedConsumer3834710 of Tampa, FL

Too hot

2.1

Disappointed every time I try to enjoy myself shopping it's too damn hot in the merriville indiana store we try to shop and take our time to look what we want try on shoes and it's just so hot in there it's not good

User's recommendation: Not likely.

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#3834710

Location

Tampa, Florida

Aug 07, 2022 PissedConsumer3832111 of Blaine, MN

Order

4.0

Order that pennys said was never received but stated I used my 50% coupon so wouldn't let me reorder again.

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#3832111

Location

Blaine, Minnesota

New Reviewer

Aug 05, 2022 Kike O

I want mystery coupon of 50% , kindly send it to me

1.0

Incompetent customer service and care. Incompetent staff, they need training. They are impatient, they are not a good listener

User's recommendation: Train your associates.

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#3827410

New Reviewer

Aug 05, 2022 Joanna L Gdr

Packages was not delivered and it's going to the wrong address

1.1

I will never shop at JCPenney again my packages got delivered to the wrong address which had my kids to school stuff in it and I'm very pissed off they said they couldn't do nothing about it I'll never shop there again and I'm going to recommend to other people not to shop online to them either because they will get screwed out of their stuff

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1 comment

Aug 06, 2022 PissedConsumer2229679 #2229679

Same here I have ordered at JCPenney and some of my items were missing and nobody was answering the customer service toll-free number I’ve been trying to call couple of times already and been on hold for 30 minutes each time I call

0 0

#3827229

Pros

I love all their stuff online

Cons

To many departments to contact to resolve problem
Delivery company

Loss

$300

Preferred solution

Full refund

New Reviewer

Aug 05, 2022 Prescilla Yaf

Find a dress

Trying to find dresses 845083****207. Need 2 in black. Size small and Xtra small. Cant seem to find stores that will cooperate with over the phone calls. Please need to find these dresses. I live in Cincinnati. Have account with you. 513382****. becky110859@***.com

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#3826274

Location

Fort Wayne, Indiana

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New Reviewer

Aug 05, 2022 Elken C

I placed an order on line

They cut me off I never got to Appel to anyone. Called t store no one answered 3 different Dept. So aggravating. Ellen Carey

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#3826115

Location

Bridgeport, Connecticut

Loss

$180

Preferred solution

Full refund

New Reviewer

Aug 04, 2022 Danyela Zwf

Bad Sirvice

1.0

Today I went to JCPenney tried purchasing items but it was declined why if I was approved that was very unnecessary so I had to purchase only two items but with cash was very embarrassed because I had gotten a lot of things and also I was told that I

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#3824186

Location

Los Angeles, California

New Reviewer

Aug 04, 2022 Andrea J Nat

Horrible I had my ring sent for repair was supposed to be ready by June 21st. Never called like they said and no one answered the phone at JCPennys for a month. When I finally got through the woman hu

1.0

I had a ring brought in for repairs in May was supposed to be done June21st have not heard anything and no one ever answers calls for over a month. When finally getting through the woman put me on hold but hung up. Never got through again. Finally went in anyway.

User's recommendation: Pick up phone. And call let customer product was in.

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#3823253

Location

Saint Matthews, Kentucky

Cons

Have not been helpful at all in repair

Preferred solution

Apology

New Reviewer

Aug 03, 2022 Sean M Dkn

I payed at a JC Penny store and asked to pay off my whole bill and was told I did.

1.0

I got a phone call from JC penny telling me I could get online and need to get in contact with the store

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#3820986

Location

Fayetteville, Arkansas

Pros

Product offered
Good range

Cons

Customer service and cancellation policy
Sales staff consist of people who know nothing about products

Loss

$31

Preferred solution

Price reduction

New Reviewer

Aug 03, 2022 Christ S Qer

Missing item202220****617960

4.2

Missing item from order number 202220****617960 a pair of juicy by juicy couture della women's sneakers. I received the back pack and the speaker on this order but no shoes. I don't see any pending packages. I paid for the item and I would like to receive my item asap.

User's recommendation: Make u receive everything u order Cuzz if not then it's a long process to reorder after refund.

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#3818988

Location

Jackson, Mississippi

Aug 02, 2022 PissedConsumer3817942 of Atlanta, GA

Order I placed

1.0

Your representatives are trained to keep people on the phone. When asked to speak to a supervisor I was told I'm going to have to wait for a half an hour. JCPenney's has become a total scam I would not recommend anybody not even a homeless person to shop at this establishment

User's recommendation: Stay far away this company are thieves.

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#3817942

Location

Atlanta, Georgia

New Reviewer

Aug 01, 2022 Dante C Lfd

I was in store with a members gold card

1.0

And they kept denying me with available credit and the clerk ran my id and social and was able to check me out but JCPenney credit card locked my account to prove more verification never get JCPenney credit

User's recommendation: Don’t do it.

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#3813182

Location

Novi, Michigan

Cons

That it does not work and i am getting lousy service
Terrible credit customer service
Given false information

Preferred solution

Let the company propose a solution

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Price Affordability	3/5
Layout of Store	3/5
Location	3/5
Discounts and Special Offers	3/5
Value for money	3/5

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