JCPenney Reviews

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New Reviewer
I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...
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406 comments
#1951010

Yes I agree I have been looking also . Have wore them for years. Love the corduroys wish they would sell them again.

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ID
#351820 Review #351820 is a subjective opinion of poster.
Location
Lima, New York
Product
Jcpenney Account

Customer service

Just terrible customer service would not listen to complaimt.just kept talking and she never got me any resolution Angry

User's recommendation: Poor.

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ID
#2708559 Review #2708559 is a subjective opinion of poster.
Location
Ranger, Texas

No issues

No Issues Customer service help me very nice man He resolved all my problems thank you I will be placing more orders online in the future
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ID
#2701707 Review #2701707 is a subjective opinion of poster.

Bad Customer Service

I purchased a desk online. Horrible piece of junk that cost $402 - on sale! I could not assemble it and when a friend finally did, we found that the drawer fronts had fallen off, and it was just very poorly constructed. I called to return it and was told I'd have to pay about $600, which of course I declined to do. I finally called a second time and paid an additional $85 to have it picked up, which never happened. I had to call yet again and have been told again that I will get a call in the next 48 hours. We'll see

User's recommendation: Never buy junky furniture from JC Penney on line.

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ID
#2697917 Review #2697917 is a subjective opinion of poster.
Location
Loveland, Colorado
New Reviewer
In ordering a mattress online from Jcpenny I was informed that they allow returns on them. When I got the mattress that I order, I notice that the appearance of the mattress was not the same and it felt much harder than the one I tried in the store. So, I returned the...
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ID
#2696336 Review #2696336 is a subjective opinion of poster.
Loss
$900
Preferred solution
Full refund
New Reviewer

I was on hold for over 30 minutes…

To get assistance with resetting my password the one I currently use the system is telling me that its not me
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ID
#2693461 Review #2693461 is a subjective opinion of poster.
New Reviewer

Pay my bill

Tech difficulties will not not let me pay my bill on phone or online nothing . Just states tech difficulties on phone on auto service pay manual calling rep just says call back later
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1 comment
#2038430

Don’t wait till the bill is due loser

ID
#2691661 Review #2691661 is a subjective opinion of poster.
Pros
  • Great products clothes ect
Cons
  • Tech difficulties will not allow me to pay my bill due today
Preferred solution
Pay my bill without driving to Penny’s . I had surgery . Cannot get through data tech difficulties can’t get through to a live rep says tech difficulties call back kater
New Reviewer

Only halfy order arrived

I ordered 4 champion hoodie and only 2 arrived and I received an email saying all 4 arrived. Can you please check on the other two hoodie.
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ID
#2683903 Review #2683903 is a subjective opinion of poster.
Loss
$40
Preferred solution
Deliver product or service ordered

Poor quality T-shirts’

I ordered five of your foundry company big and tall T-shirts four were V-neck one collared After I wash them a couple of times they were all pillted and ruined
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ID
#2674697 Review #2674697 is a subjective opinion of poster.
New Reviewer

I need a new card

I need a new card because I broke mine, and I dont have a card with me anymore, can you please send me a new one?
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ID
#2667638 Review #2667638 is a subjective opinion of poster.
Preferred solution
I need a new card
New Reviewer

Made an unline purchase but didn't receive my package

I made an on line purchase on 23rd June 2021. I bought eight items but surprisingly one item was not in the package. I received the other items but to date I did not receive it. The order number is 2021 17** **86 0616. Tr 1zw970F303******** It is an LA suit short.apricot size 16.

User's recommendation: I need my item to be shipped to me.

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ID
#2667478 Review #2667478 is a subjective opinion of poster.
Loss
$48
Preferred solution
Deliver product or service ordered

Credit

You lowered my credit limit and I took a hit on my credit score. That was uncalled for. I pay on time and buy lots of product from you. Well I will no longer shop at jc penney. I'll go to Dillard's. Can't wait to pay you off!!!no e
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ID
#2667282 Review #2667282 is a subjective opinion of poster.

Report a manager and employees

The employees in jcpenny international mall Miami Florida are very rude and nasty ! The manager by the name Patricia is horrible ! She has no respect for the customer didnt want to listen to what I was saying kept rolling her eyes Make me feel belittled. I walked out so upset ! I will not be returning and doing any shopping at jcpenny . I will be advising family and friends of how I was mistreated in this store so they will not shop there as well . Macys and Kohls have better customer service . Something needs to be done with that manager Patricia and the employees in that store . Thank
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2 comments
#2032818

The should ban you, and your bad attitude, from their stores. End of story

#2032804

You didn’t post your problem you fat pi g.

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ID
#2667141 Review #2667141 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Charges made an account I do not have

Charges made an account I do not have I closed my penneys account four years ago as fraud charges were being made. The account was closed and removed but now Trans Union has charges against an Account with my name on it.
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ID
#2661934 Review #2661934 is a subjective opinion of poster.
New Reviewer

Was told by repreentatuve to do survey

I just placed an order with jc prney. I NEEDED THE JEWELRY THAT I ORDERED ASAP! Now...JCPennys is a VERY LARGE CORPORATE COMPANY! I LOVE YOUR STORE..HAS NOTHING TO DO WITH THIS But..as i said...i need this order SOON. I aked cluld i pay for EXPRESS DELIVERY?? I HAVE $$$ TO DO THIS... AND WAS TOLD NO... NO..COME ON NOW!! SO.. I HAVE TO WAIT UNTIL JULY 18TH!! PRETTY SAD! PRETTY SWD!
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1 comment
#2029130

If you needed it right away... You should have ordered it weeks ago.

Demanding???? Why not say please and stop being so rude and ignorant.

ID
#2647081 Review #2647081 is a subjective opinion of poster.

Still have not had my refund back to my bank

I took an outfit and shoes to JC Penny to return since it wasn't the size. I had paid with debit card, so got it returned to card. This happened Sunday, today is Wednesday, still have not received my money. That's the reason I tried checking here how long it takes them to give money back. Surprised to find out it can be longer.

User's recommendation: If you plan shopping might as well pay cash.

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ID
#2645216 Review #2645216 is a subjective opinion of poster.
Location
San Bernardino, California

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