Jcpenney Reviews and Complaints
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Customers don't like
- Customer service
- Rude employees
- Way this situation was handled
Customers like
- Product
- Coupons
- Customer service
Jcpenney - Don’t buy a mattress you won’t get it!!!!
Waited 7 weeks for my mattress. I called several times and not one person called back! Cooperate Joshua I never got a call back and could never get him back on the phone..Beatrice tana and several others. Well I cancelled and you guys really suck
This has been by far the worst customer experience I have ever had. From getting told someone would call me back in a couple days about my order, to being told they did not know where my furniture was, then it being damanges because they work with a terrible delivery...
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Purchased a sofa from JcPenny in December 2017 with insurance. The furniture that was delivered in good condition but in July we noticed the stitches came off. I called JCPenny customer service and told them what occurred. We were able to get a repair shop here to look...
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I received JC Penney MasterCard in the mail. I DID NOT request these cards. I do have a regular credit card with JC Penney. When I called to inquire it took me 15 minutes to navigate the automated responses. That in itself was aggravating. I was told that JC Penney...
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I purchased two packages of boxer briefs in May of 2018. Within 90 days the waistband started to unravel on 3 pairs so for. The products are made in Honduras. Reference number 93677, supplier 73630-6. If JC Penny wishes to continue using this cheep material I will no...
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order number - 2018250621363958. i was supposed to get the refund of $14.35. i only got $10. The confirmation number is t63033322. the above confirmation number states that i will get full refund. i tried to contact customer service many times. no one responding...
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Jcpenney - Deliquent payment mistake
I got notice that my account was delinquent but I made payments every month last payment was Sept 1st 2018. All payments were made online except Sept 1st payment
Ordered online and received wrong item. I only noticed the error when I got home. Called customer service for online ordering, who told me that since I picked up in store, I had to drive back to the store to exchange. Drove to the store and waited in the long line...
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I ordered a dress and pair of shoes online from JCPenney.com. All of my items were marked as shipped. My tracking status showed all items as shipped. I receive my package and inside is a note that says JCPenney.com was "unable to completely fulfill all items on your...
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Similar to Jcpenney
Ordered a four piece camo comforter set. Got a three piece set. Missing the bed skirt. After calling customer service and dealing with a representative that did not speak very good english and could not understand my problem I finally got a Supervisor. She told me what...
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Product
I didn't like
- Online order wrong and customer service not resolving problem
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You just gave your phone number to thousands of people for no reason. JCPenney will not check this site. This is a general forum for people to share complaints and experiences...
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