Unclaimed
JCPenney
590K
CLAIMED LOSSES
2.6K
TOTAL REVIEWS
470K
PAGE VIEWS
19
ISSUES RESOLVED
JCPenney Net Promoter Score (NPS)
0
low
NPS
-100
100
- 46% Promoters
- 9% Passives
- 46% Detractors
JCPenney's estimated NPS of 0 considered to be low. 46% of users would likely recommend JCPenney to a friend or colleague.
Customer Satisfaction
JCPenney Reviews
New Reviewer
What happened to Cabin Creek pants?!?!
I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely comfortable, and looked professional at work (teaching) and casual enough for weekends and around the house. I seriously have no idea what I will order now, and am angry enough to cancel my Penney's charge account. I cannot be the only woman who feels this way, since I believe they were a popular item. I realize that most companies are trying to appeal to younger shoppers, but you are making a BIG MISTAKE ... there are a lot of us baby boomers around with money to spend on products we like!! In case you have been living under a rock, by the way, there are more of us boomers than any younger mini generation, so why would you want to lose all of us as customers? I have been a loyal Penney's shopper since I was a teen myself, but I am extremely disappointed that my absolute favorite product has been discontinued. I have already spent hours online trying desperately to find corduroy pants that are similar to Cabin Creek, and have had no luck yet. I would gladly do a free commercial for JCPenney, jumping for joy at the return of Cabin Creek pants!!
412 comments
ID
Location
Lima, New York
New Reviewer
Customer service sucks
Called numerous times to get a balance on a gift card. Got transferred numerous and disconnected as well. Complete waste of time. Was on phone almost an hour .
ID
Location
Vinton, Virginia
New Reviewer
Gift card
Customer service ,automated service did nothing to help me. Trying to I get a balance on a gift card.go to the store,calling customer BIG MISTAKE.
ID
Pros
- Nice price to shop
Cons
- Customer service sucks
Preferred solution
Balance on a gift card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerEmai I teceived
Faulty e-mail received on Sunday. Says I owe money but does not say for what and I have not been shopping for a very long time. I have been sick. Something is very wrong. Please call me at 540 504 **** in Winchester ca. I have a jcp card which I will cancel if I do not hear from someone today. My cell phone number is 484 667 ****.
User's recommendation: My patience is running thin. Pissed off.
ID
Location
Winchester, Virginia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHave not received all my pictures
I took epic on 5/18/23 and have not received all of my purchase. I have only received bits and pieces. The majority has yet to ship. I was actually sent one picture in one part of the shipment. Why only 1 picture? Every time I call I get the recording then voicemail is full. Why doesnt anyone answer the phone at the JCPENNY Portrait at Parks Mall in Arlington, TX? I have my receipt and will be in there ASAP!
User's recommendation: Avoid JCPENNY due to lack of accountability when pics don’t arrive.
ID
Location
Arlington, Texas
Pros
- Digital options
Cons
- Delivery of photos
- Customer service
Loss
$282
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBad Experience at Jc Penney Salon
I had an appointment on 5/25/23 at the Jc Penney Salon. I showed up on time for my appointment and when I checked in at the front desk I was told that the stylists I was booked with Regan Crooks has left for the day. That I been rebooked with Cho as Asian woman. I asked her did she have experience doing African American hair and she stated she did. She parted my hair into fours and then preceded to tell me that my hair was damaged and she could not do my hair. I felt that she did not know the status of my hair just by parting my hair. She had never did my hair. She was also another ethnicity. I scheduled an appointment because I had event to attend the next day. They were rude and disrespectful and it was bad experience. I will never use JcPenney Salon again. It was a complete waste of time. I know for a fact that my hair is not damaged.
1 comment
ID
Location
Bengaluru, Karnataka
Questions on a return
The customer service representative had a very professional attitude and was very helpful in providing a solution to my issue on returning a catalog order.
ID
Location
Richmond, Virginia
New Reviewer
Questions regarding my bill
Representative hung up on me she claimed she couldn't hear me I could hear her fine please reconnect
User's recommendation: Representatives keep hanging up on me.
ID
Cons
- I need an operator to talk with regarding my bill
Preferred solution
To connect to a customer representative in billing
Merchandised not received
I purchased a set of pot and pans for my grand daughter. Received and notice saying it was delivered. Call my grand daughter they werent there. Called JC Penny explain what was going on. Was told give it 48 hours then call back. UPS marks things delivered so they arent fine.. I called JC Penny customer service back letting them know no product has arrived. Then was told to go get a police report for the, to investigate. This took place just before the holidays. Really why as a customer would I need to go thru this madness? Refund my 117.97 back to the account. Really pissed customer. Total slap in the face for consumers. The first customer service rep said they mark the delivery received not to be fined. That shouldnt be my problem. User's recommendation: Stay alert on JCP refund policy.
ID
Location
Lanham, Maryland
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New Reviewer
I totally agree. My mom can’t find any pants. I don’t know what she is going to do— walk around in pajamas?
I am disappointed also about the discontinuation of cabin creek jeans. Haven’t found any satisfactory jeans since
Try IZOD or LL Bean jeans - both are fantastic. However, IZOD is my current favorite!
JCP at Apple Bassam Mall in Virginia is great. I came to see the service of two ladies' working there ( Teresa and --) who both went above and beyond their regular duty.
They spent the time to assist me in fixing issues related to two Jackets purchased.
I offered them money and they refused and said this is their duty. They were really great.
She said it alllll!!!!!
Yes I agree I have been looking also . Have wore them for years. Love the corduroys wish they would sell them again.
Absolutely agree! If JC Penney would have kept some things like this instead of trying to be so hip maybe they wouldn't be in bankruptcy.
I used to buy all my clothes at JC Penney and now I never shop there any more. I can't be the only one.
Same here. I haven't been in JCPenney in well over a year. There is just nothing there for me either any more.
wtf
I agree, I don't shop there either!