Unclaimed
JCPenney Reviews
470K
CLAIMED LOSSES
2.2K
TOTAL REVIEWS
410K
PAGE VIEWS
15
ISSUES RESOLVED
JCPenney Reviews
New Reviewer
I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...
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ID
Location
Lima, New York
Product
Jcpenney Account
New Reviewer
I called J.c. penneys spoke with a supervisor that I possibily dropped a money bag in the parking lot after shopping. An employee assured me that she checked parking lot. I asked if the red smart car was still there and she said it wasnt. Well I decided to drive back...
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1 comment
Kevin Richards
#2122006
She is right. It is NOT JC Penney's responsibility to worry about YOUR bag.
Judging from your terrible spelling and grammar I doubt that you made it past the second grade let alone went to college. You were careless.
You lost your bag, why should she apologize. No one owes you an apology.
ID
Location
Austin, Texas
Pros
- Sales staff
Preferred solution
Apology
New Reviewer
No review
Add on my computer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
User's recommendation: dont do business wit JCP.
ID
Location
Dallas, Texas
Cons
- Hard to reach a customer service representative
Preferred solution
Add off my computer
New Reviewer
I need help and cant get a real person.
There is an ad on my computer that I can not get off. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
User's recommendation: be careful when you order. you my be stuck with an add form ***.
ID
Location
Dallas, Texas
Preferred solution
JCP add off my computer.
New Reviewer
My app
I can't not set up an account on my app because it is blocked and nothing comes through my email to help me get unblocked. I take it this app will replace coupons and mailer so I would like to use this app for the savings. Can you call me at 585 237 ****? Valary
User's recommendation: good luck with the app.
ID
Location
Rochester, New York
Preferred solution
help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBeing charged for what was not received
JCPenney sent my order to the wrong State. Have been trying to settle the problem with NO help from them. I tracked the order through UPS myself. Their merchandise was returned to them...to their warehouse 4 months ago! They're trying to make me pay for their mistakes and ineptitude. Their customer service stinks, the agents don't seem to understand the simple phrase "I never received your merchandise. I don't have it. Check your warehouse."
User's recommendation: Run.
ID
Preferred solution
Their false claims have decimated my credit rating. I want it back. They bear the responsibility for this mess, now they can clean it up.
Item not received
I would like to receive full credit when merchandise is not received. I feel as though shipping & handling fee is apart of the order. Do not just credit me for merchandise. Include thr shipping as well. Thank you
ID
Location
Baltimore, Maryland
New Reviewer
Yes, my pension status
How and when do I file for my pension, I am 62 years old. I worked for J C Penney for 19 years? I would like to speak with someone?
ID
Location
Detroit, Michigan
Preferred solution
I’m trying to get information about my pension, I worked 19 years
New Reviewer
Bad experience
I had an appointment schedule and when I arrived they told me they could not take me because my 10 pound shih tzu dog. The lady was not able to reschedule because she had too many excuses to no to do it. Horrible costumer service
User's recommendation: absolutely NOT.
ID
Location
Tucson, Arizona
Cons
- Custumer service
- Not friendly
Preferred solution
Apology
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Needed help with making sure I could return items without receipt
After an hour on the phone I was assured I would get a receipt sent to my phone so I could return 2 pillows that arrived in a VERY filthy bag which I threw away. Now no receipt. The lady was very polite and nice to work with. She just didnt complete her task. Now Im worried Im stuck with 2 pillows I dont want.
ID
Location
Rowlett, Texas
New Reviewer
I wanted to purchase a Lego set for my son who was with me. I was with my boyfriend also. A pushy sales woman insisted to get the 35% discount that the store had signs in the department, I had to sign up for the Pennies Credit Card. I wanted to please my son who loves...
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ID
Location
Riverside, California
Cons
- Customer service representatives are not competent
- Lack of trained personnell
Preferred solution
I want the person who did that to me to be fired! I didn't get her name but I want a manager to call me and help me file a complaint against her!
Rewards
I tried to use my $30 rewards the day they expired and was checking out at 11:35 pm and the website said they expired. I was never told that they expire based on a different time zone. I have called multiple times and have been told sorry, theres nothing I can do or I have been hung up on twice.
User's recommendation: Don’t shop here if you’re looking to get your rewards.
ID
Location
Avondale, Arizona
I recently ordered and received the three items I ordered .I immediately started a return process.
The items they sent were not what I expected. Their return process is a joke. I called their customer service number, with all their options, but returns are not one of them...of course. I finally got through the return process, took my item to UPS to mail. It cost me a third of what the total amount of the items came to. I will NEVER order from J. C. Penny's again. Its no surprise to me that their stores are closing. It used to be a good place to order from...sadly not anymore.
ID
Location
Lebanon, Oregon
Very Helpful
I ordered something for Christmas and it never showed up. I called customer service and the girl was very helpful re-ordered the item for me and I had it within two days. Extremely helpful and very nice.
ID
Location
Pine Bush, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI haven’t received my order
My order was supposed to be here on January 3 and I havent received it no emails or nothing someone should have contact me and said the order was going to be delayed
ID
Location
Minneapolis, Minnesota
New Reviewer
Fridge not freezing
we been calling the customer service line that was given to us with the warranty for almost 3 months, we finally got a hold of someone just for them to tell us our warranty expired 11/2/21 and there was no way to help, how can you not help? when the company is responsible to have replacing a non working number to call for our warranty
ID
Location
Visalia, California
Loss
$500
Preferred solution
FIX OUR FRIDGE
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She said it alllll!!!!!