Jcpenney Reviews and Complaints
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Customers don't like
- Customer service
- Rude employees
- Way this situation was handled
Customers like
- Product
- Coupons
- Customer service
Jcpenney - Deliquent payment mistake
I got notice that my account was delinquent but I made payments every month last payment was Sept 1st 2018. All payments were made online except Sept 1st payment
Ordered online and received wrong item. I only noticed the error when I got home. Called customer service for online ordering, who told me that since I picked up in store, I had to drive back to the store to exchange. Drove to the store and waited in the long line...
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I ordered a dress and pair of shoes online from JCPenney.com. All of my items were marked as shipped. My tracking status showed all items as shipped. I receive my package and inside is a note that says JCPenney.com was "unable to completely fulfill all items on your...
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Ordered a four piece camo comforter set. Got a three piece set. Missing the bed skirt. After calling customer service and dealing with a representative that did not speak very good english and could not understand my problem I finally got a Supervisor. She told me what...
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I didn't like
- Online order wrong and customer service not resolving problem
Jcpenney - Five Finger Discount
since jcpenney wants to take their time on my refund Ill just steal their to make up for lost times. :) 
Jcpenney - Wrong address
My order out for delivery woth wrong address
I have always ordered my drapery hardware from JC Penny but, with customer service and the shopshod way that they package outsourced items items from other companies. I won’t anymore. I ordered hardware, received the box, but I didn’t open the boxes. My mistake and I...
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My experience is somewhat different. I was actually pleased with the product, but thoroughly displeased with the drapery consultant Durelle G. Brown. After the draperies were installed, the installer and I noticed a rip in the fabric. He apologized and stated he will...
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I had a,very bad experience at jc penney store in kerrville texas. I AM A EX EMPLOYEE and i feel lije i was not being treating asca customer. I TOOK MY daughter into the jc penney salon for practice on her hairfor her wedding. THE STORE MANAGER came into the salon to...
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Similar to Jcpenney
Jcpenney - *** photo shoot
Went for family pictures. Long delay regardless of scheduled appointment made months in advance. Did not have props for the theme for our shoot as promised. Rushed job the photographer. Felt like I was overcharged for my photo shoot.