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1.0
The worst place to shop associate didnt give me mynpoints after spending 100.00. had to call customer service, ordeted on line then they cancelled my order saying i used my 30.00 in points already on a previous order why is cant they treat customers right also they...
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1.0
#1327884
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I ordered appliance online. I. also ordered a TV with it . When the appliances. came. there was. no TV. no instructions for any of the appliances. (refrigerator, stove and microwave) I was. told that the TV. would. come in two days. which it. NEVER arrived. I called...
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#1327769
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Jcpenney - Get your own ideas

Why doesnt your company go out and come up with your own ideas to promote business. Stop using kohls lingo and stealing their ideas. Your company sucks and should just close their doors. I ordered jeans onkine and i will never do that again!! Maybe you can have another CEO leave you hanging to go with another CO! KOHLS IS #1 and will always beat the *** service and products and jcpenny!
#1327222
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Jcpenney - 1 cash register to pay for umbrella or clothes.

1.8
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Why cant you pay at shoe, jewelry, any other register except customer service in store. These register say go to clothes register. You have no need for these regjsters to be open if they are just standing there.
1.8
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1327108
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I have been a card holder with you for many years. I had an issue with your bonus Rewards I called the store they told me to call customer service which I did the first lady I spoke with Chantelle was very rude told me there was nothing they could do with my issue that...
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3.6
#1325425
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Received part of my order but order summary said it was all there. Five items were missing and only three in the package. The charge on the Order Summary was for all items. I called JC Penney and talked to a representative that asked me to hold while she checked into...
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1.0
I didn't like
  • Order processing
#1325385
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Bought items in store and on line (store had limited variety of items). Paid bills of over $200. Kept merchandise at approximately $70 value -- JCP can't figure out how to correlate what I spent vs what they owe me. Incompetent jcp.com people. Also, store manager...
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#1325364
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I paid over $200 for JCP on line and in-store bills. I later returned most of the merchandise, coming to approximately clothing costing $70. JC Penney can't figure out the correct amount of money I should be returned. And I get a call 2 weeks ago from the store manager...
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#1325352
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Jcpenney - Nothing linger Shopping with JCPenny

I ordered a package online that was never delivered I have called 3 times they still at not able to help me. I spent $700 and they are trying to tell me the packagess were delivered to my neighbor.I am calling my bank.
#1324775
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Contact Jcpenney

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
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Jcpenney Products and Services

All Jcpenney Products
I asked JCPenney to reverse a late fee and they would not. I never use this card and only opened it because I was buying some chairs last year and wanted the extra percent off. I know it was my decision to open it but it was a mistake. First of all they charged me...
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2.0
#1324248
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