JCPenney Reviews
460K
CLAIMED LOSSES
2K
TOTAL REVIEWS
380K
PAGE VIEWS
14
ISSUES RESOLVED
JCPenney Reviews
New Reviewer
I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...
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406 comments
PissedConsumer1951010
#1951010
Yes I agree I have been looking also . Have wore them for years. Love the corduroys wish they would sell them again.
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ID
Location
Lima, New York
Product
Jcpenney Account
Customer service
Just terrible customer service would not listen to complaimt.just kept talking and she never got me any resolution 
User's recommendation: Poor.
ID
Location
Ranger, Texas
No issues
No Issues Customer service help me very nice man He resolved all my problems thank you I will be placing more orders online in the future
ID
Bad Customer Service
I purchased a desk online. Horrible piece of junk that cost $402 - on sale! I could not assemble it and when a friend finally did, we found that the drawer fronts had fallen off, and it was just very poorly constructed. I called to return it and was told I'd have to pay about $600, which of course I declined to do. I finally called a second time and paid an additional $85 to have it picked up, which never happened. I had to call yet again and have been told again that I will get a call in the next 48 hours. We'll see
User's recommendation: Never buy junky furniture from JC Penney on line.
ID
Location
Loveland, Colorado
New Reviewer
In ordering a mattress online from Jcpenny I was informed that they allow returns on them. When I got the mattress that I order, I notice that the appearance of the mattress was not the same and it felt much harder than the one I tried in the store. So, I returned the...
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ID
Loss
$900
Preferred solution
Full refund
New Reviewer
I was on hold for over 30 minutes…
To get assistance with resetting my password the one I currently use the system is telling me that its not me
ID
New Reviewer
Pay my bill
Tech difficulties will not not let me pay my bill on phone or online nothing . Just states tech difficulties on phone on auto service pay manual calling rep just says call back later
1 comment
ID
Pros
- Great products clothes ect
Cons
- Tech difficulties will not allow me to pay my bill due today
Preferred solution
Pay my bill without driving to Penny’s . I had surgery . Cannot get through data tech difficulties can’t get through to a live rep says tech difficulties call back kater
New Reviewer
Only halfy order arrived
I ordered 4 champion hoodie and only 2 arrived and I received an email saying all 4 arrived. Can you please check on the other two hoodie.
ID
Loss
$40
Preferred solution
Deliver product or service ordered
Poor quality T-shirts’
I ordered five of your foundry company big and tall T-shirts four were V-neck one collared After I wash them a couple of times they were all pillted and ruined
ID
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New Reviewer
I need a new card
I need a new card because I broke mine, and I dont have a card with me anymore, can you please send me a new one?
ID
Preferred solution
I need a new card
New Reviewer
Made an unline purchase but didn't receive my package
I made an on line purchase on 23rd June 2021. I bought eight items but surprisingly one item was not in the package. I received the other items but to date I did not receive it. The order number is 2021 17** **86 0616. Tr 1zw970F303******** It is an LA suit short.apricot size 16.
User's recommendation: I need my item to be shipped to me.
ID
Loss
$48
Preferred solution
Deliver product or service ordered
Credit
You lowered my credit limit and I took a hit on my credit score. That was uncalled for. I pay on time and buy lots of product from you. Well I will no longer shop at jc penney. I'll go to Dillard's. Can't wait to pay you off!!!no e
ID
Report a manager and employees
The employees in jcpenny international mall Miami Florida are very rude and nasty ! The manager by the name Patricia is horrible ! She has no respect for the customer didnt want to listen to what I was saying kept rolling her eyes Make me feel belittled. I walked out so upset ! I will not be returning and doing any shopping at jcpenny . I will be advising family and friends of how I was mistreated in this store so they will not shop there as well . Macys and Kohls have better customer service . Something needs to be done with that manager Patricia and the employees in that store . Thank
2 comments
ID
Location
Miami, Florida
New Reviewer
Charges made an account I do not have
Charges made an account I do not have I closed my penneys account four years ago as fraud charges were being made. The account was closed and removed but now Trans Union has charges against an Account with my name on it.
ID
New Reviewer
Was told by repreentatuve to do survey
I just placed an order with jc prney. I NEEDED THE JEWELRY THAT I ORDERED ASAP! Now...JCPennys is a VERY LARGE CORPORATE COMPANY! I LOVE YOUR STORE..HAS NOTHING TO DO WITH THIS But..as i said...i need this order SOON. I aked cluld i pay for EXPRESS DELIVERY?? I HAVE $$$ TO DO THIS... AND WAS TOLD NO... NO..COME ON NOW!! SO.. I HAVE TO WAIT UNTIL JULY 18TH!! PRETTY SAD! PRETTY SWD!
1 comment
ID
Still have not had my refund back to my bank
I took an outfit and shoes to JC Penny to return since it wasn't the size. I had paid with debit card, so got it returned to card. This happened Sunday, today is Wednesday, still have not received my money. That's the reason I tried checking here how long it takes them to give money back. Surprised to find out it can be longer.
User's recommendation: If you plan shopping might as well pay cash.
ID
Location
San Bernardino, California
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Don’t wait till the bill is due loser