Unclaimed
JCPenney Reviews
480K
CLAIMED LOSSES
2.3K
TOTAL REVIEWS
420K
PAGE VIEWS
16
ISSUES RESOLVED
JCPenney Reviews
New Reviewer
I am beyond devastated that JCPenney has discontinued their line of Cabin Creek pants! I have been wearing their twill and corduroy pants for 25-30 years, and am absolutely beside myself wondering what I will do now for pants. They fit well, are extremely...
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ID
Location
Lima, New York
Product
Jcpenney Account
Questions regarding my bill
I finally reached the billing office of J.C. Penney. I was told that I will receive a credit for the late fees and no more will be charged. I am hoping to see evidence of that on my next bill.
User's recommendation: Pay attention to your bill. Check for additional charges.
ID
Location
Portland, Oregon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFeathered mattress cover is poking me while I am sleeping it's a bad mattress
No one has responded 518-441-**** I ordered a mattress cover a few months ago its a feather mattress cover. The feathers are coming through the mattress cover and the tips are stabbing me so its very bad mattress and I dont like it. I would like someone to call me, resend me my money back, or send me a mattress to a queen size bed that doesnt hurt me while I am asleep. This is not worth my money. Thank you hope to hear from you soon.
User's recommendation: Continue using JCPenney.
ID
Location
Schenectady, New York
Preferred solution
I would like a mattress cover that does not stab me.
JCPenney has changed their return policy to a flat rate per order. This becomes expensive when you have multiple orders and have to pay separate shipping costs per order yet you return them all to the same shipping location which is UPS. So, for example, if you have...
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ID
Location
Waterbury, Connecticut
New Reviewer
Account opened one got two different accounts
I have Two different account #s on two separate purchases made today and would like to have only one account number in my name I think this happened before also.Thank you for checking in to this matter ,Charlaine Pribyl
User's recommendation: Only one account per person !
ID
Location
Madison, Wisconsin
I recently ordered 3 Sterling Silver necklaces. I received one (1) Sterling PLATED necklace! Not happy!
I DID NOT order a Silver Plated necklace! I ordered all three Sterling Silver necklaces! Please contact me about this matter. (562) 556-**** Thank you.
ID
Location
La Habra, California
JCPenney Hair Salon bad
Did a hair straightener paid $440 for services did not turn out how it was supposed to. My hair got damaged and burnt with whatever chemicals or treatment they used. Will never go back to top it off my money was not refunded. Just told me they would do hair treatments to get my hair healthy again.
User's recommendation: Would not recommend.
ID
Location
Harlingen, Texas
Cannot proceed to check out online
Everything is fine now. All worked out. I didn't realize that I had a item in my cart that was no longer available.
ID
Location
Carbondale, Pennsylvania
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHave not received my order
I paid for 3 day shipping and I have not received my package and Im leaving the country on Friday that is why I paid for the 3 day shipping My number is 346-331-****
ID
Location
Vancouver, British Columbia
Pros
- I ordered on line because most of the jcpennys are closed
Preferred solution
Deliver product or service ordered
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Cancel order
*** YOU JCPENNEY!!! Are you serious, ARE YOU *** SERIOUS? I ONLY HAVE A 30 MINUTE WINDOW TO CANCEL AN ORDER I PLACED. WHO THE *** COMES UP WITH THESE *** STUPID POLICIES? IM DONE, I WILL NEVER SHOP AT JEPENNEY AGAIN. YOU ALL CAN GO *** YOURSELVES. NO WONDER YOUR FRANCHISE FELL FROM GRACE.
User's recommendation: DONT EVER SHOP HERE!!!
ID
Location
Johnstown, Pennsylvania
Make payment
I don't know why it was considered a complaint. I really don't have a complaint. I just called to have them take my payment and they did. I never said i had a complaint. Maybe, i called the wrong number to make the complaint. Thank you,
ID
Location
Dearborn, Michigan
New Reviewer
Issues with shipping
notification of delivery to a locked mailbox at the end of the street and the product was not there when I retrieved my mail!
User's recommendation: customer service handles all problems.
ID
Loss
$20
Preferred solution
Full refund
I want others to be aware
This has not been resolved and my order never arrived nor have I received a refund. Not very reassuring on the phone.
User's recommendation: Don't buy online.
ID
Location
Spokane, Washington
New Reviewer
Billing
Need synchrony bank phone number You hung up and promised to stay on line5/469963****999976****467****
ID
Location
Olympia, Washington
Loss
$75
Preferred solution
Billing error 75
Cheated/upset with shopping
I bought jewelry instore today and used my reward money and paid $37 . Same jewelry if I would order online I would have paid $25 . Now if i return the in store shopping i loose my reward money. I feel cheated . Wasnt expecting this from you jcpenney.
ID
Location
Troy, Michigan
Need a credit card, didn't receive my card yet.
I opened the account earlier this year and never received a card. I'm not passed, I was just requesting a card. The customer service representative was Awesome and wanted to close my old account so there was no fraudulent activity. That was very thoughtful of her and I appreciate it, and I should get my card soon.
User's recommendation: I LOVE J C Penney .
ID
Location
Shelbyville, Kentucky
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JCPenney
JCP at Apple Bassam Mall in Virginia is great. I came to see the service of two ladies' working there ( Teresa and --) who both went above and beyond their regular duty.
They spent the time to assist me in fixing issues related to two Jackets purchased.
I offered them money and they refused and said this is their duty. They were really great.