State: Pennsylvania Product: Jcpenney Account Clear all filters (3 of 53 reviews match)
They tried to tell me that I was two months behind with my credit card.They just increased my limit. I called and they told me it was nothing they can do. I just had death in the family and they still didn’t care. I will never shop there again!!! I was not late at all....
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JCPenney credit card is held by Synchrony Bank. You need to work with Synchrony Bank and find out what is going on. JCPenney employees cannot look up customers credit card accounts.

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#1135557 Review #1135557 is a subjective opinion of poster.
Jcpenney Account
Reason of review
Problems with payment

Jcpenney in Nescopeck, Pennsylvania - Loyal JCP Credit Card Holder Account closed

Received a letter today that my account was closed due to inactivity and recent delinquent accounts. Having some issues with payments currently being late due to some recent personal events but these payments are being made. I had my JCP card for over 5 years and never been late, never asked for an increase. Account paid in full since last used in December 2012. No activity because I did not want to take on new debt at this time. Trying to do the right thing. Great way to treat loyal paying on time customers. JCP has lost me ad I definitely will be spreading the word to shop else where.
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Had some issues paying on time....then you say you never missed a payment.



Jc penney credit is a very big disappointment. The worst credit card I have.

I have been a credit card holder with them for the last 10 years & suddenly they lowered my credit limit. for no reason. I am not going to say i was never late with a payment. Maybe once or twice never more then that.

I am human & this happens. I can't stand this company & I don't recommend anyone getting this card. The credit limit they gave me was so ridiculous. I carry that amount in my wallet in case of an emergency anyway.

this card is useless.

Shame on you jc penney. Another unsatisfied customer

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#417134 Review #417134 is a subjective opinion of poster.
Jcpenney Account
  • right thing

Jcpenney in Bala Cynwyd, Pennsylvania - Wrote to JCP; they responded as though they hadn't even read it

I am not at all pleased with all the changes in JCP, and I emailed them and told them so. I got back a generic, stock rebuttal which praised all their changes, and ended with "We hope you are as excited as we are about the changes" and clearly I WASN'T excited. I wonder if they even bothered to read it. I have had a credit card account at JCP for over 38 years and have spent mega-bucks there, but I'm about to end my shopping with them. If that's the best they can address my concerns, I want no part of them.
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#338894 Review #338894 is a subjective opinion of poster.
Jcpenney Account

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
(800) 322-1189
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