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Jcpenney in Cleveland, Ohio - Can’t find Stylus jeans

3.0
Details
What happened to stylus jeans and leggings and what can we do to get them back?
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Review
#1493654 Review #1493654 is a subjective opinion of poster.
Service
Jcpenney Customer Care

Short Review on January 01, 2015

Mentor Ohio employee named Lauren greiner worst employee ever seen rude to customers no patience can't help people when they ask for assistance big anger problem. I won't shop there because of her
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Review
#576966 Review #576966 is a subjective opinion of poster.

JCPenney-The Lose-Lose

Since November 2013, I have been looking for a pair of new winter boots. At first I did find some at Target, but before I knew it, the boots were on clearance, but they still had them on the regular price of on the website. I was waiting for them to go toward the sale price again so I could buy them, but when I called the available store they didn't even tell me until it was too late, so I never got them. Then I started to look around for another pair of boots at other stores until I saw a pair of boots called the “Totes Peyton Winter Boots” on the JCP website. The next week, I went up to the nearest JCP store and for some reason I decided to get a pair of the desired boots in a size off my regular size. When the cashier rung up the total, it was nowhere close to the clearance price, they cost over $50.00. On the website these boots were on clearance for $27.99. When I asked her why they came to that price she told me that they wouldn't go on clearance until next month. I bought the boots but I felt cheated. For weeks I called them to see if they had a pair in my size, but they would always say no. I even made calls farther out one day and the last call I made the person on the phone was rude. The only place they seemed to have them in a size 8 in black would be on their website, but since I don't own a credit card I was out of luck. Even if the “Totes Peyton Winter Boots” were available in my desired color and size online it seemed like someone else would buy the *** boots every 30 minutes when they were available. This was becoming my own personal wild goose chase. I even asked my brother to buy a pair for me online when I saw they were available. When he finally got on the website he had trouble getting them in the cart but it later turned out that the size 8 in black were sold out that quick. In that moment I was frustrated at this whole situation. After a while, I decided to take them back to the store so I can get my money back and my brother tells me that the cashier told him that they might have a pair in the color and size I wanted. Turned out to be another no. After that I decided I didn't even want the *** things anymore because it was clear enough to see that JCP was playing sick mind games online and offline. I realized that this whole thing turned out to be a lose-lose situation with the only win of a money back guarantee. For anyone making an in-store visit to buy an item instead, check if the price in the store is the same as online. You could be next!
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1 comment
Anonymous
#924369

For future reference: if you don't have a credit card and want to purchase online you can do so with a gift card from the store. I don't like putting my credit card info online for fear of being overcharged so if i see something online i want to order, I figure out how much it will be with tax and everything and I purchase a gift card in store and use that to pay for the item online.

It's an extra step but it keeps me from being double billed and helps with identity theft. It would also work for someone without a credit card.

Review
#576478 Review #576478 is a subjective opinion of poster.
Reason of review
Order processing issue

Jcpenney in Cleveland, Ohio - Also upset about cabin creek

i too have worn cabin creek for 25 years i am a cancer survor and have a hard time finding jeans and pants that are now comfortable to me and cabin creek are the most comfortable going i bought 10 to 15 pairs a year and am on my last 2 pair the rest i have worn till they fell apart this was a hugh mistake i too spent alot of money on tops shoes and shirts for my husband along with other things but i dont go in a pennys at all any more they dont have what i need big mistake HUGH
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Review
#503424 Review #503424 is a subjective opinion of poster.
Loss
$100000

Jcpenney in Cleveland, Ohio - Failure to delivery on time

I purchased a mattress from store @ middway mall and delivery date was 3/27/14.The delivery department told me I did not have receipt with that delivery date on it. I called the store they put the blame on the delivery department. oh my. I waited no delivery I called only to find out delivery date was 3/29/14. pissed off I had to take another day off 3/29/14 delivery time 2-4 no mattress I call they give me another delivery time 3-5 OMG finally I get my mattress... NEVER AGAIN excuses excuse excuses more excuses all this for a mattress.
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Review
#480938 Review #480938 is a subjective opinion of poster.

Jcpenney in Cleveland, Ohio - Once my favorite store, but not any longer

There are just so many things wrong with the "new" jc penney. For starters I'm NOT really a store shopper. The anticipation of receiving the twice yearly BIG catalog was overwhelming. I would flip through the pages and make my list of everything from clothes, to shoes, items for the bathroom, linens for the bedroom, etc. Now, with the catalog no longer available I trecked to the store and found almost none of the brands (Ambrielle, East 5th, etc) I used to buy and what I was seeing was not of the same quality. Thankfully, the Ambrielle line was brought back. Perhaps the East 5th line will be brought back, and most importanly.....with any luck and much hope they will re-issue their catalog. I and I'm sure many others would be more than happy to pay for a copy of the BIG catalog. I sure hope this once great store will return to its former glory. Until then......I'll just wait......and hope.
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Review
#472758 Review #472758 is a subjective opinion of poster.

Jcpenney in Cleveland, Ohio - I HATE the JC Penney's holiday commercials!

I think there is nothing worse in advertising (besides offending protected groups) than traditional or just well known songs rewritten with corny and *** new lyrics pertaining to the commercial's theme or the store. Either use the original lyrics or leave them out of the commercials, PLEASE! I think there is nothing worse in advertising (besides offending protected groups) than traditional or just well known songs rewritten with corny and *** new lyrics pertaining to your commercial or store. Either use the original lyrics or leave them out of the commercials, PLEASE! I think there is nothing worse in advertising (besides offending protected groups) than traditional or just well known songs rewritten with corny and *** new lyrics pertaining to your commercial or store. Either use the original lyrics or leave them out of the commercials, PLEASE!
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1 comment
Anonymous
#781354

You sound crazy.

Review
#463001 Review #463001 is a subjective opinion of poster.

Jcpenney in Cleveland, Ohio - Why???

I would like to know why a retailer would kill off the two major sources of their income. The loyal employees who shop there everyday and the largest demographic in the country right now...baby boomers. Let's get rid of the clothes that we have carried for years that people faithfully come back to buy time after time??? and replace it with funky, low quality merchandise. Let's pay a man millions of dollars and let go the qualified worker bees that make a pittance. Way to go...be proud jcp. I know i am not proud or happy at this, your anniversary.
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1 comment
Anonymous
#637442

Stores usually quit handling certain products when they no longer sell enough of the product to make a big enough profit. Actually the teens and young working people shop more than the older people, unless the older people are in the well to do category. I haven't been able to afford to shop at Penny's since my kids were little, and they are now in their 40s.

Review
#400617 Review #400617 is a subjective opinion of poster.
Loss
$3000

Jcpenney in Cleveland, Ohio - Pissed

I called the store at 12:10 it is now 12:45 you get a recording listing all depts. none for catalog dept.so I press 0 for the operator that never answers.I then call back and get the hair dept.they give me the kids dept someone comes to the the phone I tell her who I am and what I want.which is is my order in the store and If my daughter can pick it up which she didn't known by the way she put me on hold for 20 minutes didn't come back to say hold or anything by this time I thinking maybe they don't have my lamps finally after all this time she come back didn't say sorry it took so long. How can you run a dept or be in customer service and don't know the pro-call for your customers .I don't know if I will order anything from them again.It should not take 50 minutes to get a answer for something you have ordered and payed for, there was no call to let me know the items were in.What has happen to GOOD CUSTOMER SERVICE
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3 comments
Anonymous
#656805

I understand your frustration with the fact that no one came to answer your phone call, however, you have to understand that when a customer is in the store.. they are the number one priority, and they need to be serviced first.

It's also possible you didn't get a phone call because it had just came in the store. In my store, they check in the entire truck order (Other people's orders, and merchandise for the store) and then call everyone.

Anonymous
#636701

They treat there team members bad as well cuts them and expects great customer service NOT going to happen. They expect us to change when the company isnt changing they let the CEO go because of the changes not working.

We know what works and what dont work but they give us a hard way to go and the District Manager doesnt care about anyone but himself and doesnt listen to anything. Its dog eat dog in the enviroment there at jcp...Its not americas favorite store nor is it americans favorite place to work either.

Anonymous
#636230

In case you didn't know, the catalog dept no longer exists as of almost a year ago when the changes started. You are late! You call any register for whatever you need help with.

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Review
#399919 Review #399919 is a subjective opinion of poster.

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney Products and Services Reviews

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I was given an inexpensive watch as a birthday gift. The watch has links to the watchband. Turns out it was too large. My first experience was when I went to the jewelry dept to have links taken out. The salesperson, whos name I dont know, but had very long dark...
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6 comments
Anonymous
#564518

I'm suprised Captital One diened you, they usually accept anyone. I got my first credit card from them.

You could also try Chase bank.If you have a cell phone, that's another way to build credit. Through Sprint you will have to pay a security deposit if you have no credit but you will get it back in a year.If the cell phone is in your name it will have a positive impact on your credit if you pay it on time every month.I got into quite a mess with credit cards myself, so please be careful!

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#341137 Review #341137 is a subjective opinion of poster.