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Jcpenney in Cleveland, Ohio - Can’t find Stylus jeans

3.0
Details
What happened to stylus jeans and leggings and what can we do to get them back?
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Review
#1493654 Review #1493654 is a subjective opinion of poster.
Service
Jcpenney Customer Care
3.0
Details
On November 21st, my wife & purchased a piece of jewelry for each other at the Elyria Midway mall. It was for the Black Friday pre sale. My wife ordered me ear rings & I purchased a ring she had been admiring. Not too expensive but something we had been wanting. We...
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1 comment
Anonymous
#1617009

This is priceless. Why would you purchase something that has to be ordered if your wife has limited time?

And so temp help made a mistake - human beings do that sometimes - but it sounds like they got it fixed as quickly as they could. You sound like someone who is using an illness to justify *** behavior.

And perhaps you should stop spending the little time you have left posting complaints? Just a thought.

Review
#1423261 Review #1423261 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Cons
  • Lack of customer service taking charge of problem
  • Terrible customer service to try to get a simple answer
  • Incompetence of sales representatives
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Tags
  • Really bad service

Update by user Dec 28, 2018

I'm not saying it is Jcpenney's fault as I was told a few times on chat, they have nothing to do with the rebates but they need to get their rebates from another company that will follow thru with the rebates as promised.

Original review posted by user Dec 28, 2018

I am having trouble getting my rebate gift cards...
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1 comment
Anonymous
#1641192

We are having the same issue.

Review
#1435656 Review #1435656 is a subjective opinion of poster.
Service
Jcpenney Rebate
Cons
  • Incorrect information
Reason of review
Poor customer service
Loss
$33
Preferred solution
$33 gift card

Jcpenney in Cincinnati, Ohio - Horrible customer service

2.5
Details
They placed me on hold with no intentions of getting a supervisor, my issue was not resolved. I placed an order with split payment, i wanted the cost of an out of stock item to be placed on my debit card instead they put it on a gift card, tried to use it and no money was on it.
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Review
#1426571 Review #1426571 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Reason of review
Problems with payment

Jcpenney in Lima, Ohio - $20rebate for air fryer not honored

I sent a rebate form, the appropriate receipt and for including accurate personal address for the returned rebate check for offer #18-53941 in October. (10-26-18 exactly) I have not heard or seen anything in reply. When I tried to check or this through the www.penney address I was informed that no rebates were there. What is the deal ?? I have thought that Penneys was a reputable company but am wondering what I need to do to get my rebate for the air fryer that is to be $20.
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Review
#1458191 Review #1458191 is a subjective opinion of poster.
Reason of review
failure to provide rebate as promised
Loss
$20
Preferred solution
Let the company propose a solution

Jcpenney in Lima, Ohio - Shipping to store

Wow takes shipping and for them to send an email for pick up almost a week. Shipping from 100 miles.Shipped on Saturday and won't be here until Friday. Thats why I love Amazon !!! This will be my last order from Penneys. I'm sure they are right behind Sears with leaving the Mall in Piqua. Maybe they should hire the illegals walking into our county to speed up the shipping process.They could have carried it here with time to spare.
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Review
#1463909 Review #1463909 is a subjective opinion of poster.
TWICE I CALLED TO MAKE A HOME APPOINTMENT TO HAVE SOMEONE LOOK AT 2 WINDOWS THAT NEED WINDOW TREATMENTS AND TWICE NO ONE SHOWED UP. WHEN I CALLED AFTER THE FIRST TIME THEY ASSURED ME THAT SOMEONE WOULD SHOW UP THE FOLLOWING WEEK. THAT NEVER HAPPENED. ALSO WHEN YOU CALL...
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Review
#1399332 Review #1399332 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Jcp contacted me AFTER they closed my active account about a potential fraud/ breach on my account. Then told me they transferred the balance and would fedex me a new card. I was platinum and new card is basic. I no longer have access to any of my statements and they...
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1 comment
Anonymous
#1457333

If you don't use your card for a certain amount of time, about a year, they automatically close the account to prevent fraud in case you had lost the card. These are security measures to prevent customers from having fraudulent charges on their card.

You have to work your way up to a platinum card again. You hadn't used it in over a year anyway, so this isn't a big problem.

Review
#1194064 Review #1194064 is a subjective opinion of poster.
Product
Jcpenney Platinum Credit Card

Jcpenney in Parma, Ohio - Horrible

Customer service is horrible at Parma shops Cashier seemed bothered to have to get online order
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Review
#1083338 Review #1083338 is a subjective opinion of poster.
Service
Jcpenney Cashier
Reason of review
Poor customer service

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney Products and Services Reviews

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Jcpenney - Pants Review from Mentor, Ohio
Hello! My linen pants lasted one month.Today the St John's Bay pair of pants broke in at least 4 spots between legs.$20 for this poor quality made on Bangladesh is not worth.Will never buy brand again. RN#93677 Supplier 75319-4
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3 comments
Anonymous
#1448373

I’ve had mine for over 8 months now - best pair I’ve ever worn comfortable and classy. Came across this site trying to buy at least 3-more! Oh and I wash them often!

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Review
#873733 Review #873733 is a subjective opinion of poster.
Product
Pants
Reason of review
Bad quality