Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

JCpenny App tells me I have rewards points, so I make my order on Nov 2nd hoping to have the stuff ready for Thanksgiving. I call twice first time they said I need it a new method of payment which I gave to them, three weeks later no items, call again so they tell me to go to the store because they have no idea what happen to the order.

I go to the store they have no clue, they called and put us on hold for over 20min. Wasted more than one hour and the only thing they said sorry we will refund the order,you need to pay full price.

Zero empathy, zero customer satisfaction. I have spend thousands on this website but after that experience I will be taking my money somewhere else.

Product or Service Mentioned: Jcpenney Shipping Service.

Reason of review: Poor customer service.

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