State: New York Product: Jcpenney Shipping Service Clear all filters (4 of 115 reviews match)
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Jcpenney in Middletown, New York - Don’t buy a mattress you won’t get it!!!!

1.0
Details
Waited 7 weeks for my mattress. I called several times and not one person called back! Cooperate Joshua I never got a call back and could never get him back on the phone..Beatrice tana and several others. Well I cancelled and you guys really suck
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Review
#1379847 Review #1379847 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
1.0
Details
Order leather sofa on 17 August and still waiting for delivery, it's 14 October. Sales team have no idea where my order is but have been quick to charge my card several thousands dollars. V poor service. .
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1 comment
Anonymous
#1232721

DO NOT BUY FURNITURE FROM PENNEYS. Same thing happened to me.

Ordered a $3500 leather sectional on July 5th. Delivery date passed with no contact from Penney's. Called Customer Service every week for the next six weeks. They had no idea what happened to the sectional.

My credit card, by the way, was charged in Aug.

Finally cancelled order. Terrible Customer Service.

Review
#936941 Review #936941 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Problem with delivery
Three strikes and there out! For the 3rd time now. I shop and shop there site online but when i go to check out, items are out of stock. I really *** me off. It takes so long to find things since there site never updates there inventory and everything is out size...
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2 comments
Anonymous
#588152

I have to agree, I just spent 2 hours trying to buy clothes but everything is out of stock. What is the point of having an online store if you can't order anything?

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Review
#371290 Review #371290 is a subjective opinion of poster.
Service
Jcpenney Shipping Service

Jcpenney in Poughkeepsie, New York - Misleading Shipping disclaimer

I ordered an online product (in stock) before the 2pm (cst) deadline and paid the extra $30.00 to have the product delivered within 2 business days...as advertised on the JCP web page. After waiting one day after I ordered, and not having received any email confirmation of my order being shipped, I called customer service to check the status of my order. I was told that the order was still in processing. I asked how it was to be delivered within the 2 day time frame as advertised on their site, and the rep was indignant and said that there was nothing they could do as the order was being processed. I spoke with a supervisor there, and she, also, was indignant claiming that the product was in process. I explained again that I paid the extra $30.00 for two day delivery, and that my order confirmation email also stated that the product will arrive within 2 business days of the order time deadline of 2pm (cst). She refused to look into the problem further stating only that if I wanted, I could return the product when I received it for a full refund. which is what I plan on doing and NEVER buying from PCP again? It is no wonder that they are now being called the 'New SEARS'. Their service is poor, their commitment is just as bad, and they have misleading disclaimers on their shipping.
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2 comments
Anonymous
#559089

Well,jcp is getting. I have placed many orders before And was happy but this time i was mislead saying that order is shipped.

Next wrong item ,wrong size,And more so the boxes of the shoe is available but not the shoe in the store. So what should be my opinion that its Bad,BadAndBAD

volleyballtweety
#485069

Here's what you do to solve the problem, go to the store, rather than dealing with the people at jcp.com because their customer service isn't as good and they don't have the authority to make changes to that sort of thing. Once in the store, ask if you can return it and re-buy it.

If it is not marked as defective, and is an item carried in some stores, it is usually not returned to the factory or warehouse, it is instead usually kept in the store. There is the rare occassion where this is not the case and then it would have to be returned to the warehouse but often times they might be able to help you work out and work around it, just be sure to ask for a supervisor or manager when doing it.

I know at my store (I work at JCP) they would help with this. Before you go all anti-jcp, most of our company has great service (we've been voted best in customer service by customers like 3 years in a row), only one or two and our jcp.com reps (who dont have the authority to really help customers) are bad in customer service.

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Review
#319199 Review #319199 is a subjective opinion of poster.
Service
Jcpenney Shipping Service

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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