State: New York Clear all filters (68 of 1658 reviews match)
filters
State:
City:
Show
Product:
Show

Jcpenney in Otego, New York - Better than nothing, I guess...

1.0
Details
Bought the lifetime warranty for both my diamond solitaire and the wedding band wrap. Diamond on solitaire fell out and they would not replace it, said they would put a CZ in or give me my money back on just the solitaire. Then I find out that payment comes in the form of a JCP gift card...seriously??
View full review
Review
#1680248 Review #1680248 is a subjective opinion of poster.

Jcpenney in Niagara Falls, New York - Bad service /on line order pick up cashier man

store did not have my size, the cashier ordered things on line at the store. I went to store 3x in a month. my order still not in. if I was to have order delivered to my home I would have to cancel order and reorder to be deliverded to my home. take even loner to get my order./poor service for on line delivery. I order in May and now in June.not sure if they will fit when ever I do get order and take it from there. will cancel whole order and get my refund and shop down the street(store).I was not told when order would be in. thank you dorothy Angry
View full review
Review
#1547989 Review #1547989 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Let the company propose a solution
1.0
Details
I placed my order with JC Pennies for photographs of my children for the holidays on Dec. 12, 2018 - and I have yet to receive them-Today is January 9th. I have called JC Pennies Portraits in Rego Park 3 times inquiring as to when I will receive my photographs- First...
View full review
Review
#1444832 Review #1444832 is a subjective opinion of poster.
Service
Jcpenney Portraits Photographer
Reason of review
Poor customer service
Loss
$60
Preferred solution
I want to be reimbursed for the shipping costs of $7 since it states 7 to 10 business days and I want my photographs ASAP

Jcpenney in Fayetteville, New York - I TOO AND LOOKING FOR PANTS THAT ARE AS GOOD AS CABIN CREEK LINE AND NOT HAVING ANY LUCK! PLEASE BRING THEM BACK

CABIN CREEK LINE OF WOMENS PANTS WAS DISCONTINUED AND SHOULD BE BROUGHT BACK
View full review
Review
#1412010 Review #1412010 is a subjective opinion of poster.
Reason of review
Order processing issue

Jcpenney in Middletown, New York - Don’t buy a mattress you won’t get it!!!!

1.0
Details
Waited 7 weeks for my mattress. I called several times and not one person called back! Cooperate Joshua I never got a call back and could never get him back on the phone..Beatrice tana and several others. Well I cancelled and you guys really suck
View full review
Review
#1379847 Review #1379847 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
1.0
Details
I WENT INTO JCPENNEY ON THE SATURDAY BEFORE MOTHER'S DAY IN GREECE, NEW YORK AND THE LINES WERE OUT THE DOOR AND ONLY 1 CUSTOMER SERVICE AREA OPEN NEAR THE SHOES AND PURSES. NO OPEN REGISTERS IN THE JUNIORS OR THE CHILDREN'S AREA. WHEN ASKING THE CASHIER WHY THERE WAS...
View full review
3 comments
Anonymous
#1498602

Stores also have to follow a payroll budget which is set by corporate. A lot of it has to do with that.

I am a HR Supervisor at a Jcpenney store.

We have no control over what budget is set for our stores. We would love to be able to staff accordingly.

View more comments
Review
#1255188 Review #1255188 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Cons
  • Long lines
Reason of review
Poor customer service
1.0
Details
Order leather sofa on 17 August and still waiting for delivery, it's 14 October. Sales team have no idea where my order is but have been quick to charge my card several thousands dollars. V poor service.
View full review
1 comment
Anonymous
#1232721

DO NOT BUY FURNITURE FROM PENNEYS. Same thing happened to me.

Ordered a $3500 leather sectional on July 5th. Delivery date passed with no contact from Penney's. Called Customer Service every week for the next six weeks. They had no idea what happened to the sectional.

My credit card, by the way, was charged in Aug.

Finally cancelled order. Terrible Customer Service.

Review
#936941 Review #936941 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Problem with delivery

Jcpenney Customer Care Review

My name is katty matos I has jcp credit card I go every week to buy in jcp store but today I have Cupon in the lady in kids area is was so bad customer services I used a lot coupon when jcp has special but the lady is bad speak loud in I don't like has she speak me please can't you same me some coupon extra please thank you I we send you her name tomorrow o wesday thank you
View full review
Review
#930417 Review #930417 is a subjective opinion of poster.
Service
Jcpenney Customer Care
Cons
  • Bad costumer service over the phone
  • But
Reason of review
Poor customer service
4.5
Details
I had been purchasing Cabin Creek jeans and capris from Penny's for a very long time. Since Penny's no longer carried them, I have tried other brands, but nothing compares to Cabin Creek. They fit properly, last a long time and are attractive on heavier or elderly...
View full review
4 comments
Anonymous
#1527632

I have worn Cabin Creek pants for years. Why did JC Penny's stop carrying them?

View more comments
Review
#892110 Review #892110 is a subjective opinion of poster.
Product
Cabin Creek Jeans

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney Products and Services Reviews

Compare Jcpenney to

Kohls
Kohls
1441 reviews
2.1
Compare
2.7
Details
Jcpenney - Review in Supermarkets and Malls category from Ballston Spa, New York
My fiance bought me a beautiful $3000 ring that we had looked at and tried on in the store. It was beautiful. He paid for it and sent it out to be sized. Well it has a black spot in the diamond that is very noticable. Even with a paid warranty they will not exchange...
View full review
3 comments
Anonymous
#1484176

JCP has awful jewelry they do prey on men bc the men come in not knowing anything about jewelry they sell junk jewelry it’s not the real stuff it’s often coated in gold always lab created gemstones cloudy blackened diamonds the service plan on there Jewelry is a scam read the fine print. Go to Jared

View more comments
Review
#880748 Review #880748 is a subjective opinion of poster.
Product
Ring
Reason of review
Bad quality