State: Minnesota Product: Jcpenney Credit Card Clear all filters (4 of 76 reviews match)
Make sure you use your JC Penney Credit Card within 6 months.Don't keep a zero balance they will close it. The credit card customer service is rude. Ask to speak to a supervisor and it gets even worse. I will never shop at JC Penney again. I had a Credit Card with them...
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#734315 Review #734315 is a subjective opinion of poster.
Jcpenney Credit Card
  • Un human
  • In considerate
Reason of review
Poor customer service
Preferred solution
Reopen My JC Penney Card without a hit to my credit score!!!!!!!!!!!!!! Customer for years and this is the thanks I get! Yes I fell on bad times bad things happen to good people. I was in a car accident hit by an unlicensed, uninsured, illegal alien.

Update by user Apr 08, 2015


This just gets more comical. A representative from Synchrony Bank just called me.

She told me that the thief got into my account via a call into Synchrony. The representative not only allowed the person to change the billing address, they also allowed the th...

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#617915 Review #617915 is a subjective opinion of poster.
Jcpenney Credit Card
Reason of review
Fraud against credit card
Preferred solution
Let the company propose a solution

Jcpenney in Maple Grove, Minnesota - Couldnt buy my selection

I've never in my life have seen this before, but today 2/21/2013 at 10:20 AM I went to check out the pair odf pants I selected. The lady took my credit card and began searching for the bar code. There was none. She said "there is no bar code". I looked at her and she looked at me. Nothing happened. She didn't call to get the price or do anything more for the sale. After the staring ended, I said "OK thanks anyway". Bought a pair with no hassle at Kohl's. Geeeze. Vrocchio Maple Grove xxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxx xxxxxxxxx xxxxxxx xxxxxxxx xxxxxxxxxxxxx xxxxxxxxxxxxxxx xxxxxxxxx xxxxxxxxx
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#386759 Review #386759 is a subjective opinion of poster.
Jcpenney Credit Card
  • The Sale

Jcpenney in Saint Cloud, Minnesota - Took forever to ship an order + bad customer service

hate jcpenny because they don't care about customer service. I had an item shipped to the store and they promised me it would take one week for it to get there. I even applied for a jcpenny credit card coz i was supposed to get 20% or sth which i didnt get. My item didn't arrive on time they said it would take one more week. I called the store and they were not co-operative. The lady on the phone was so mean. So i cancelled my order and the card. too bad for them...They just lost a loyal customer!!
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I went to a JC Penney yesterday and just had to mention what horrible customer service i received. To start i said hello to the old woman behind the counter.

Did not answer back, scanned my items, took my credit card and looked at the signature for about 5-10 seconds(don't know if she thought it was stolen)I gave her my card in her hand she in turn returned to me on the counter. After she finishes the transaction kind of pushes the bag on the counter towards me and turns to speak to the other cashier.

Thank you JC Penney for hiring people with such low civility that they do not know how to say, HELLO and THANK YOU. 1st and LAST TIME i will ever shop there.


I also had an item shipped to the store. After 2 weeks, the online status still reads "shipment pending." The online operator insists that the item was shipped and received by the store.

The store however insists that the item was never shipped. Needless to say, I will never order anything from JCP again.


When you applied for a JCPenney Credit Card, did you get approved? If you did, they should take out the 20% of your purchase.

If not, then you can't get the 20%. That's the company policy. Yeah, I've been told by the management that shipping is narrowed down to once a week on all online orders. Ron Johnson really made a mess of this place ever since he took over.

Such a shame. :(

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#331042 Review #331042 is a subjective opinion of poster.
Jcpenney Credit Card

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
(800) 322-1189
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