State: Michigan Product: Jcpenney Manager Clear all filters (3 of 78 reviews match)
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Jcpenney Manager Review from Traverse City, Michigan

1.7
Details
I have been in the Traverse City Michigan location twice in the last week. Both times I was in there a manager named Shannon belittled employees in front of me, my husband and other customers. We could see the look of frustration on the cashiers face. However the cashier apologized for her managers conduct and was very professional. To bad I did not see the same level of professionalism from her manager.
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Review
#867133 Review #867133 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Poor customer service

Bad Over priced Hair Service At Jcpenney

I visited 2 Jcpenney's hair salon one was located in West land mall in Michigan on Warren Rd. And the hair dresser name c was trying to over charge me for a simple hair style, so I spoke to the manager name Allison and she went along and agreed with her over price. And they were very rude. And the other Jcpenney was located in Novi Michigan the hair dresser name was Ketcha and she was demanding that I give her a very large tip if she do my hair. So I just left and reported this to the salon Manager, and I do not know what action she will be taking regarding Ketcha. That's why I am writing to Jcpenney Customer Service Today. To let you know about this I fell that they are stilling in your Salon and I hope you will improve your Services in the near future. Thank You From A Customer
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Review
#820776 Review #820776 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Poor customer service
2.3
Details
Went into the window treatment dept. Lady holds curtains for me. I come back to purchase and she is busy with customer. I *** shelf .. and buy them with another cashier. I return them the following day. Couldnt find receipt. Manager tells me I cannot return any...
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2 comments
Anonymous
#959760

I WENT TO JC PENNY, BILOXI,MS. EDGEWATER MALL, I'M STANDING IN LINE TO BUY A BLOUSE, THE CASHIER IS STANDING THERE TALKING TO ANOTHER CUSTOMER, THEIR TALKING ABOUT THINGS THAT DID NOT PERTAIN TO MERCHANDISE, THEY KEPT TALKING FOR ABOUT 5 MINUTES, WHICH I THOUGHT WAS VERY RUDE, IF I DIDN'T NEED THE BLOUSE, I WOULD HAVE PUT IT BACK, I KNOW THEY HAVE TO BE COURTEOUS, THAT'S A LITTLE TO MUCH, THIS WAS FRIDAY THE 13TH OF MARCH, FRONT COUNTER, BY FRONT DOOR ABOUT 4 PM.

ANOTHER PROBLEM THE AD YOU PUT IN THE PAPER WITH THE 15% OFF THEY USED TO KEEP ONE BY THE REGISTER, NOW YOU HAVE TO BRING YOUR ON, THAT'S LOSING BUSINESS, BELK'S KEEPS ONE BY THE REGISTER, PLEASE BRING THAT BACK, SOME PEOPLE DON'T GET THE PAPER. THANKS!

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Review
#609234 Review #609234 is a subjective opinion of poster.
Service
Jcpenney Manager
Reason of review
Poor customer service

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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