State: Michigan Product: Jcpenney Credit Card Clear all filters (2 of 76 reviews match)

Jcpenney - Credit Card Review from Grand Blanc, Michigan

I placed an online order for 2 jackets. After receiving an email stating my payment couldn't be authorized, I called and was told it was my card so i changed to a different one card. It got denied too. So i called a 2nd time and the woman said it was the previous customer service person's fault and she'll fix it. So I got an order confirmation email and thought it was all done. So after 4 days, i went on the order confirmation email and clicked on the link to take me to my order review. After looking over to see if it was going to ship soon and it says real small that the order is cancelled. After spending 30 minutes on the phone, they stated it was indeed cancelled and the items were no longer in stock. You're out of luck. Even though the very first email clearly states they would keep the items on hold for me for 4 days. It had been 3 days. I'm speechless and am now realizing it wasn't my credit cards, it was them. Not one person helps in their call center. They do not know what they are doing. I'll never go to jcpenney again!!!!
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#746822 Review #746822 is a subjective opinion of poster.
Jcpenney Credit Card
Reason of review
Order processing issue

Jcpenney in Westland, Michigan - JCPenny has the worst phone customer service

This is the letter that I wrote them minus a little personal info: I am a very frequent and loyal shopper of JCP. In fact, I often recommend you to my friends and co-workers. I loved JCP for your deals and service so much that I decided to try you out online. THAT WAS THE BIGGEST MISTAKE OF MY LIFE. I placed an order online on 11/28/11 it was supposed to ship in 4-7 business days according to your website and my confirmation. After eagerly and patiently waiting 8 days on the items to arrive, I gave you all the benefit of the doubt and called your customer service department on 12/7/11. The first time I called in, your incompetent phone representative, Nancy I believe, well she placed me on hold for 4-5 minutes only to tell me that she looked at my order and she needed to transferred me to card services stating I needed to pay on my JCP credit card. OK, I am loyal, but I do not have a credit card with your company nor will I EVER get one after this incident! She transferred me so fast that I did not even have a chance to tell her that I don't have an account with you. Then your card services transferred to your catalog department who transferred me who hung up on me before transferring me back to customer service. I had to call back in on my own and wait on hold for a customer service representative for 4 minutes. I was then advised that my order was being shipped in 4 pieces and due to the "holiday" it was taking a little longer. I was dryly advised that two of my four pieces were already in transit and that the other two pieces would ship the following business day. Two weeks later, on 12/14/12 at 10:47PM I called back. This is my third call to your company and I spoke with a "Jackie A." who advised that my order had been CANCELED!!! Now I am very perplexed and annoyed with that statement, because how can you cancel something that was "shipped"? This was a gift for my mother's birthday which as previously stated never shipped! Jackie went on to say that she did not know why the order was canceled and she put me on hold for 6 minutes to research the issue, only to come back to the phone and advise me that she still could not figure out who or why the order was canceled. I have spent too many minutes of my life dealing with your POOR customer service agents. I am utterly disappointed in your company and service. The irony in this all, is that I am a Call Center Manager for a major corporation, I know how important the call center reps are to the corporation's bottom line. The call center is the face of the company and they set the bar. I know what great customer service is…You don't even come close. I am so disappointed and outraged that this is how JCPenny treats their customers.
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#281678 Review #281678 is a subjective opinion of poster.
Jcpenney Credit Card

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
(800) 322-1189
All Jcpenney Contacts

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