State: Massachusetts Product: Jcpenney Credit Card Clear all filters (3 of 76 reviews match)
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to whom it may concern.I just got a letter in the mail that you cancelled my credit card for a lousy $100 credit line. sorry that my credit score is low but it always has been. you people have a lot of nerve doing that. I will never shop at your store again. when I did...
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Anonymous
#1386704

JCP closed my account without warning. I was a good customer and paid my bills on time.

Although I currently have a low credit score, my account was closed when I had a balance of zero on my JCP card.

The closing of my account had a damaging effect on my credit score. I am so pissed!

Review
#715590 Review #715590 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Pros
  • Shopping on line
Reason of review
Pricing issue

Jcpenney in Dudley, Massachusetts - Lifelong Customer Lost

I made a purchase of $10.47 in November of 2007. At that time I had lived at my "new" address for over two years, and had provided this address to JC Penney. Regardless, they sent bills to my old address. I never received any bills. They also had a valid email address on file for me, but never contacted me that way either. They kept adding on interest and penalties until the total was over $85, and ultimately closed my account. I was aware of none of this, as I've been using my AmEx card there for years. At some point they sold my account to a collection agency called First Source. Recently I have been harassed by the collection agency. I've spoken with them on the phone several times; they were rude and unwilling to work me on a mutually agreeable resolution. I have tried in vain for several weeks to contact JC Penney customer service, but can only get in touch with First Source or GE Capital (the apparent issuer of JC Penney credit cards). Customer service at JC Penney is a thing of the past. At this point I am unwilling to pay any amount to them. My wife and I have been loyal customers for over 40 years, but will never shop JC Penney again.
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Review
#361802 Review #361802 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Placed an online order on 4/21 for 5 in stock items. Received an email confirmation stating that my items would arrive in 4-7 business days. To make a long story short, my order finally shipped on 4/27 (As several of the items were located in "different distribution...
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26 comments
Anonymous
#1573780

I didn’t receive my package even through my email said it arrived. I’m totally disappointed

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Review
#317723 Review #317723 is a subjective opinion of poster.
Product
Jcpenney Credit Card

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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