State: Louisiana City: Slidell Product: Jcpenney Credit Card Clear all filters (2 of 76 reviews match)
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On August 10th , 2014 my husband went into jcpennys and purchased some school shirts for our grand son, winded up applying for a credit card. He was told he would receive our credit cards in the mail within 2 weeks. However, My husband decided to pay off the bill...
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Review
#551399 Review #551399 is a subjective opinion of poster.
Product
Jcpenney Credit Card
Reason of review
Problem with delivery
Preferred solution
I want my bill for the purchased I made so I can pay it off ASAP and then I want the account closed out and a letter sent to both me and the credit agency stating why I had to close my account, since it was not our fault

Jcpenney in Slidell, Louisiana - WTH are they doing?

As a housewife and student and mother that shopped JCP online and in store frequently, I see a major difference in JCP service, products, credit card (they are holding their customers hostage with a very high interest rate, will not let the customer transfer their balances to another card and you can no longer make a payment on your card with a major credit card). I am appalled at the way they have changed everything! On top of that, their customer service is outsourced to another country in the Philippians. I will not be a frequent shopper at JCP any longer and will only pay my balance down to get it paid off. I will not add another penny to their high rate card. They could not even help me to decline the offer from the other credit card issuers that were trying to do a balance transfer on my behalf. So, that is held up now as well. UGH! Horrible experience. I cannot believe Ellen DeGeneres promotes JCP. Just read that their Credit Card rating went from a A to a -BB rating in Nov, 2013
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1 comment
Anonymous
#599946

JCP doesn't outsource their customer service. The credit card company may, but customer service is handled in Kansas, Ohio, and Wisconsin.

Review
#378409 Review #378409 is a subjective opinion of poster.
Product
Jcpenney Credit Card

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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