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I ordered 2 additional curtain panels (to fill out the look on the 4 panels I had already ordered and installed) and never received them. I forgot about them and then realized it had been a while.

Customer Service found that they were delivered to an old address and was able to refund that lost delivery and reorder the curtains along with a new set for the office that I added to the order. Very friendly customer service agent and I am so happy I will have everything next week!

PS: drapes are the charcoal color Royal Velvet Plaza Grommet-Top Lined Blackout Curtain Panel. Nice lining and quality which makes them very good at reducing the light in the early morning.

I loved the charcoal color on this because it is a slate-gray or blue-grey as opposed to a Taupe-grey which we found out looks brown against our wall color. (nevermind the workout equipment which is moving soon).

Product or Service Mentioned: Jcpenney Customer Care.

Reason of review: Good customer service.

I liked: Quality, Drape sizes and variety of colors and styles, Customer service.

Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Apr 04.
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