Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I'm heart broken. A payment of 30 (something) dollars didn't go through in Oct.

( the representative said two payments come back since I've had the card. In which basic errors, Other payments succeeded with no issue. I understand that it is a business but we are loyal customers, not only was I excited about my JCP card, I just knew I was doing right by it, I MADE A MISTAKE!! My credit mean so much to me, finally going as planned paying every bill as planned and over a (SIMPLE) mistake this has happened.

Not to mention the representative who was rushing me off the phone while I was trying to get an understanding about what was going on.. I mean forgive me for being confused about this close account nonsense. Another lost customer ( they may think it's small) but if enough of us feel the same way they will be headed towards bankruptcy. I owe $28.00 in Dec.

That's all!

My account is closed. Yes, this is a set back.

Product or Service Mentioned: Jcpenney Credit Card.

Reason of review: Problems with payment.

Monetary Loss: $200.

Preferred solution: Forgive a mistake. Do not hurt my credit report for months over a $38 I did not know returned ( my fault ) and offer a loyal customer who learned from their mistakes another chance to make it right. .

I liked: Spending money at jcpenny.

I didn't like: How they are not loyal to customers who are loyal to them.

Company wrote 0 private or public responses to the review from Dec 03.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like