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I want to know what happens if I receive jewelry that came broken

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Bring your order to one of our JCPenney stores. This is the quickest and easiest way to return merchandise and receive a refund or credit.

You can also return by mail. Complete the “returns or exchange” form on the invoice and return it with the item. If you do not have the invoice, please enclose your name, address, phone number, and the approximate date of purchase with the item and mail it to the facility nearest you. Customers are responsible for the return postage.

Kansas City facility 10500 Lackman Rd. Lenexa, KS 66250-0001 Reno facility 11111 Stead Blvd.

Reno, NV 89506-1500 Columbus facility 5555 Scarborough Blvd. Columbus, OH 43232-4730