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I want to know what happens if I receive jewelry that came broken

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Anonymous
#1761136

Bring your order to one of our JCPenney stores. This is the quickest and easiest way to return merchandise and receive a refund or credit.

You can also return by mail. Complete the “returns or exchange” form on the invoice and return it with the item. If you do not have the invoice, please enclose your name, address, phone number, and the approximate date of purchase with the item and mail it to the jcp.com facility nearest you. Customers are responsible for the return postage.

Kansas City jcp.com facility 10500 Lackman Rd. Lenexa, KS 66250-0001 Reno jcp.com facility 11111 Stead Blvd.

Reno, NV 89506-1500 Columbus jcp.com facility 5555 Scarborough Blvd. Columbus, OH 43232-4730