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2.1

Sat the 26th at about 8 pm I was reviewing your application on my i-phone, and I was placing some items in a cart for my daughter for Christmas. My husband and I were to go over the list and narrow it down.

I told him I had it all ready for review and we went to my Mac in the family room. When I pulled up your site and signed it my basket was empty! I was so confused, however, thought that maybe it was because one was an ap and the other was computer. Then after less than 5 minutes I received an email stating I had placed an order!

I was so mad I placed a Twitter rant. I representative told me to Private message them and they could assist. I sent them all the information to only be told no one would help without tracking. I was shocked I never entered any information like shipping or payment and I never consented.

I immediately called your (UN)customer service team. I was placed on hold for only a short time during this call, but I was told they could not help meโ€ฆThey stated that I must have pushed the order through. I was very upset and asked them to please call and cancel the order if they could not reroute to its proper location (My daughters house). Heck I even told them I was even willing to take the whole order (as I was only going to be getting a small piece of it).

They told me NO stated I must wait for a tracking number to be assigned and then they would assist me! Monday 8AM or so a shipping notice was emailed to me so I called again. I was on hold 11 minutes before a woman told me again she could not help. This time she gave me a ticket number #T20201***, took the route information and told me she would forward it to senior management to correct the issue.

She also told me someone would call me. Monday 9:15 PM I received tracking information from my UPS account stating a package was being delivered to my house today from close of business. I looked up the provided information, and can you believe it was this order YET AGAIN!!! I immediately called your Un-customer service team again.

This I waited 14 minutes before being disconnect onโ€ฆNext call 10 minutes and again disconnectedโ€ฆLast call on hold 16 minutes. This time the woman on the phone told me that I needed to call UPS myself. I explained I had a ticket and that I wanted a supervisor. After a 5 minute hold she came back and asked me for the re-route information.

I again gave her my daughters address. She stated that the ticket was blank and nothing had been done. She told me she was calling ups and would call me right back. BIG Surprise no call back!

I sent a twitter message again and asked them to help. They now were replying I needed to call ups myself. 10:59 Monday night I went to UPS to change delivery address. I was charged $18.58!

So now I have spent hours on my timeโ€ฆExtreme frustration and disappointโ€ฆas well as more money to fix an issue your system created!

I am wring you before I write channel 4 news because I want to give you a chance to make this right. I have attached my receipt from UPS for the correction.

Reason of review: Poor customer service.

Preferred solution: Full refund.

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Guest

How does JCP place random orders without consent and without any information provided by the customer? Doesn't sound like a problem JCP created.

Guest
reply icon Replying to comment of Guest-1250107

I used their shopping car on my apple ap. It stores my information.

The problem was it shipped to stores info not even where I was gonna send it. I did not hit submit... select a form of payment.... delivery destination...

it pushed through my cart to my billing with card on file! It was an error with the ap.

'U issue was not even it shipped it but that they would not correct where it was going or cancel it. You become stuck to them just not fair.

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