I ordered a dining room set from JC in October 2012 only to find out a few days later that my money was returned to my account and the set was in backorder till Jan; I tried calling customer service and I was told that my order was cancelled due to items shortage. A month later, on black Fr I tried to order it again since it was advertised online with lowered price.....a few days later same thing happened: money was back in my account and I was told they don't have it.
The customer servise lady explained that it was cancelled and I don't have any pending orders on my account....Tired of the sharade I bought a dining set from a different store. On Dec 12 I received an email from JCP stating that my dining set is being shipped to me and my account will be charged $1430. Immidiately I called customer service ; I explained that my order was cancelled long time ago and I already purchased a dinind set, I asked for not charging my account , I did not authorise that purchase. Supposedly it was done.
On Dec 16th my bank account was showing pending purchase from JCP.......I got furious!!!! I spent half of my morning on the phone with customer service explaining what happened. Once again I was assured that the money will not be charged , that its being canceled. I golf the lady that I don't want to be responsible for any overdraft charges .
Both times I explained that I don't have too much money on my checking account . On Dec 18 ...nightmare...my account was being debited $1400 and I wad facing $140 of overdraft fees. Of course another phone call to JCP didn't resolve anything. One of the ladies in Columbus ( Kate) told me that my money will be returned asap and if there are any fees that came b/c of the charge my bank has to send them a fax and I will be credited.
That's what my bank did yesterday.
Today is Dec 19th, my money is back but they refuse to give me $140 back that they are responsible for!!!!! Why do you even have customer service if they are not helping????????
Product or Service Mentioned: Jcpenney Account.
Monetary Loss: $1400.