I can see why JCPenney is struggling with their business. There customer service is awful.
I placed an online order on 5/9. I check my order status on 5/17 and see one of my items is back ordered and will not ship until 6/4. I go to their website to see if it says back ordered, and it does with an estimated ship date of 5/22-5/28. I call customer service (on5/17) to find out why the dates are so different.
She explains the different warehouses (which I find ridiculous). She replaces the order and says she will expedite ship them and they should arrive in 3-4 days. Today is day 5. I check my order status and see the order has been cancelled.
I called customer service and an told it was cancelled on 5/18 (less than 24 hours after the order was placed) because it was back ordered. I asked why I never received any type of notification. She did not have any answer for that. She said she found some and they are available to ship on 5/29.
The items were never mentioned as out of stock when I ordered them originally. I will no longer do any type of business with this company.
They fail to ship items in a timely manner, fail to notify customers of back ordered items, and have many issues managing their inventory. I'd rather pay more and receive my items when expected, than pay less and hope I get them by the time I need them.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss order processing issue of jcpenney website. Jcpenney needs to read this review and look into the issue (if any) according to poster's claims.