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Went to buy a dress on jcpenney.com today, the dress I had envisioned myself in for my senior pictures this summer. A dress in which I cannot find another like.

On the website they offered 1 size option; a size 1, the size I need. When I clicked on "add to bag", it said "We're sorry, but the My Michelle Eyelet Strapless Sundress is currently unavailable in 1 and White". So, I call my local JCPenney to have them back-order it, but for some reason they can't do that? Not to mention they weren't exactly polite or helpful about it.

I'm freaking pissed. & JCPenney can go to ***. Like for real?! If you're sold out of something, take it off your website!!!!

You're supposed to be a professional company and you can't even keep your *** up-to-date?! THAT'S CALLED FALSE ADVERTISEMENT, because it clearly shows that it's available in a size 1 until you click "add to bag". Now, I don't know what I'm going to do about a dress. I have no clue.

I can't find another dress similar that I like and I was so excited just to have my dreams shot down.

I mean, senior pictures are a big deal (for me at least). & this is just ridiculous.

Product or Service Mentioned: Jcpenney Website.

Company wrote 0 private or public responses to the review from Apr 17, 2012.
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Anonymous
#1607019

Not Surprising. Here Canton Ohio the Some associates in the Canton Store act as if the customer doesn't matter.

Went to the store the Sat. before last and tried to order a mattress. After 4 hours the sales person was unable to order the mattress correctly. I told a so called manager and she acted oblivious to my problem.

I told her the associate did not know how to place and order. Two registers were not operational. Later the next week the associate calls me back and tells me that I need to come back to the store because the mattress is out of stock, I go to the JCP web site and I can order it. I get all the way till have to put payment information.

So it looks like to me it is still available. I have had to see doctors and was not able to visit the store last week. One so called manager tells me I have to wait till on specified days to talk to him. I found PISSED CONSUMER WAS PERFECTLY IN LINE WITH MY THINKING.

Your company is hiring way too many people w/o adequate skills sets.

The manager at the Canton, OH location has nary a clue how to train and equip the new employees to be successful sales associates. The one thing they do well is *** OFF CUSTOMERS!!!

Anonymous
#1542887

I agree...lying so and sos.....Paperwork says "Exchanges & returns' but they do not do exchanges....messed up items can only be returned and then you have to RE-ORDER and pay for shipping unless you make other arrangements.....very inconvienent

Anonymous
Lincoln, Nebraska, United States #1328175

Not helpingthemselves my mom and myself were going to buy a pair of tennis shoes each because they were on a rack of shoes offered at 39.99 when we rang out they rang out at 49.99 we questioned them to which they replied only a select group are 39.99 well FU make it clearer which are which it isn't like you are so BUSY no wonder you are going bankrupt You S. uck and your customer service majority sucks. missed off in lincoln Nebraska

Anonymous
Tampa, Florida, United States #1300256

I AGREE THEY ARE RUDE AND UNPROFESSIONAL

Anonymous
Bucharest, Bucuresti, Romania #1252954

JCPenney sucks after they supported the sick homo agenda!

Anonymous
Laurel, Maryland, United States #1252913

3 years i have been trying to set up automated payment , they have all reasons to block me do that but always quick to get late payment fee, they suck. JCPENNY suck, don't do business with them> annoyed

Anonymous
#1250887

Has nothing to do with the store ! That is individual people .

Anonymous
to Anonymous Saylorsburg, Pennsylvania, United States #1250893

That was for the guy whose wife cheated on him

Anonymous
Frisco, Texas, United States #1196883

YES THEY DO SUCK!!!!

Anonymous
#1082539

It take a bit for something to be taken down. The world doesnt revolve around you.

Anonymous
to Anonymous #1390005

Every time I go on the Jcpenney site I have a basket full of items.

When I go to the cart to pay half of the items are no longer available!

If they do not have it remove it from the site! This happens every time, not just once or twice.

Anonymous
to A dove #1390007

The only reason I try to shop with them online is because they have closed stores close to me. :( If the online site keeps going this way I will not be surprised if they end up no longer existing.

At this time I hope they go out of business soon. If you are only going to have an online site, keep it updated!!

Anonymous
Sacramento, California, United States #683355

You think it sucks *** try being an employee without proper pay respect from employers and customers so shove your worthless comments up your own *** and go *** yourself yours truly California

Anonymous
to *** JCPENNEYS #1250883

Then quit dumb-***

Anonymous
to *** JCPENNEYS #1403955

This could be a reason consumers aren't happy with the JC Penney employees. Wow

Anonymous
#577957

I have noticed the same thing over the past six months with JCP's online store. EVERYTHING I want to purchase LOOKS like it's available until you choose the size and color you want and try to add it to your cart.

THEN you get slapped with the annoying "this item is out of stock" or "no longer available." They have discontinued so many items that kept me coming back for more. In addition, the quality of any affordable clothes has really declined and most of their ladies shirts are see-thru so you have to buy another shirt to go under them.

What a pain. Will be shopping else where.

Anonymous
#573729

I used to be able to get nice, casual clothes at Penney's. Even when I had to buy more formal clothes for work, I was still able to get nice-looking ones at a reasonable price.

Now I can't find ANYTHING there that I like. Looks like JCPenney will lose me as a customer.

Anonymous
#568735

i used to shop there untill my wife had an affair with another associate and the store manager new about it and let it slide.... pennys sucks

Anonymous
#561406

I just quit JCPENNEY today. They treat their employees like ***.

Never work there!

Overpriced ***. Especially the shoes!

Anonymous
#557930

I used to shop from jcpenny in-store a lot but not so much anymore. Their clothes used to be so beautiful with a reasonable price.

But, the fabrics and design of their clothes is not good anymore. The colors are dowdy and the fabrics they use feel cheap.

Plus their prices are high now. I wish they would go back to the way they were 5 years ago.

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