Product: Jcpenney Shipping Service Clear all filters (112 of 112 reviews match)
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After waiting 4-7 business days for my order to arrive at my local JC Penney, I asked that the order be tracked to find out where it is other than in transit to the store. Was told by not one, but three customer service reps that there is no way to track a shipment...
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Review
#1333250 Review #1333250 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
So I called and talked with JC Penney and they said that the items I ordered were out of stock and they had just made a mistake sending my order without an explanation for missing items and with billing for all items. They were going to credit me. UPS stopped with...
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2 comments
Anonymous
#1542253

When i was little, I used to love looking through the JCPenny Christmas Catalog and "Wishing & Wondering" at all of the interesting looking things for sale.

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Review
#1331522 Review #1331522 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
also ordered a TV with it . When the appliances. came. there was. no TV. no instructions for any of the appliances. (refrigerator, stove and microwave) I was. told that the TV. would. come in two days. which it. NEVER arrived. I called multiple. times, did. chat. line...
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Review
#1327769 Review #1327769 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Jcpenney - Nothing linger Shopping with JCPenny

I ordered a package online that was never delivered I have called 3 times they still at not able to help me. I spent $700 and they are trying to tell me the packagess were delivered to my neighbor.I am calling my bank.
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Review
#1324775 Review #1324775 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
Beware that JC Penny does not refund shipping costs even for those items that are shipped to the stores for customer pick up. So, if you order a pair of slacks that are not stocked in the stores, you travel to the store to pick them up, and then determine that they are...
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Review
#1322741 Review #1322741 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Pricing issue
4.0
Details
My online order with JC Penney (JCP)was split into two separate shipments, which is not the problem. The first shipment was received on time. JCP sent me an e-mail stating that the second part of my order had been processed and was "On Its Way" as of Friday, 7/27/18,...
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Review
#1317893 Review #1317893 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Nice customer service representatives
Cons
  • Getting incorrect shipping notifications
Reason of review
Order processing issue
Preferred solution
Companies should not notify that an order has been shipped until it’s in the hands of the carrier.
Tags
  • Shipping
  • Notifications
My fiance` and I ordered a washer, dryer, and refrigerator WITH ice makers connection kit (hoses and such)... This morning I received all three appliances but NOT the ordered and paid for icemaker kit. We contacted a representative in OHIO that told us to try and...
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Review
#1302315 Review #1302315 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
1.2
Details
I ordered a mattress and box spring it took three weeks almost 4 weeks to get it delivered I called three times with an excuse from employees everytime. The third time I was told that the third party would be calling to set a time for my delivery well I got a recording...
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Review
#1289464 Review #1289464 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Employees
Reason of review
Poor customer service
20 WAS NOT TAKEN BY JCPENNY BECAUSE THIS PART OF THE TRANSACTION WAS NOT RELEASED BECAUSE THE CORD TO THE ELECTRIC RANGE AND FOR SOME REASON JCPENNY DID NOT TAKE THE TAX ON THE ELECTRIC RANGE: I NEVER RECEIVED THE FRICKEN ELECTRIC STOVE ACCORDING TO THE APPLIANCE...
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1 comment
Anonymous
#1472704

PayPal is ONLY accepted as payment on online orders, not in store. So store associates are NOT trained on how to deal with PayPal payments at all.

Review
#1244653 Review #1244653 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
NSTEAD OF TELLING THE CUSTOMER WERE RIGHT AND YOUR WRONG!!! I DID NOT RECEIVE MY ORDER AND I AM CHARGED FOR IT THEN ANOTHER BILL COMES IN FOR OTHER PARTS AND I DON'T RECEIVE THEM AND I ASK WELL WHAT IS PAYPAL CREDIT GOING TO DO ABOUT THIS NOT A DAMN THING THEY TELL...
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1 comment
FretfulMole
#1471024

NSTEAD OF TELLING THE CUSTOMER WERE RIGHT AND YOUR WRONG!!! I DID NOT RECEIVE MY ORDER AND I AM CHARGED FOR IT THEN ANOTHER BILL COMES IN FOR OTHER PARTS AND I DON'T RECEIVE THEM AND I ASK WELL WHAT IS PAYPAL CREDIT GOING TO DO ABOUT THIS NOT A DAMN THING THEY TELL ME TO TAKE IT UP WITH JCPENNY THEY WILL HELP YOU I HAVE GONE BACK AND FOURTH I HAVE COPIED AND PASTED INFORMATION PROVING THAT I ORDERED THE ITEM THEN THEY PUT ITEMS ON HOLD UNTIL THE DAMN THING CAN BE RELEASED, BUT THEN TO FIND OUT THE ELECTRIC CORD WHICH WAS SUPPOSE TO GO WITH THE STOVE THEY TOLD ME THAT IS MY RESPONSIBILITY THAT I HAVE TO PAY MY BILL FOR WHAT I DID NOT RECEIVE THE FRICKEN ITEMS SO I AM SUPPOSE TO EAT IT AND PAY OFF MY PAYPAL CREDIT FOR AN ITEM THAT I DID NOT GET WHY CAN'T PAYPAL AND JCPENNY WORK THIS OUT BETWEEN THEM WHY SHOULD I BE INVOLVED I AM THE ONE WHO PLACED THE ORDER, BUT THE MONEY OF TRANSFERING IS BETWEEN PAYPAL CREDIT AND JCPENNY AND THEN I AM SUPPOSE TO MAKE PAYMENTS FOR ITEMS I DON'T EVEN OWN OR HAVE RECEIVED???

WHAT THE *** IS WRONG WITH YOU PEOPLE GET YOUR ACT TOGETHER ALL I KNOW IS I HAVE ONE *** HEADACHE GOING BACK AND FOURTH WITH PAYPAL AND JCPENNY ABOUT THIS WHOLE GODAM DEAL GET YOUR *** TOGETHER DON'T PUT MY MONEY ON HOLD IF I PURCHASE SOMETHIING SEND THE DAMN MONEY TO THEM; AND THEN IF I DON'T RECEIVE THE ITEM THEN SEND MY MONEY BACK INSTEAD OF PUTTING FRICKEN HOLDS ON MY MONEY AND THIS ONE IS NOT RESPONSIBLE AND THAT ONE IS NOT RESPONSIBLE AND I AM THE CUSTOMER WHO MADE THE ORDER, IS IT MY FAULT FOR THE *** THAT I DIDN'T RECEIVE THE ITEMS??? I DON'T THINK SO, BUT I DON'T FEEL THERE SHOULD BE A HOLD ON MY ACCOUNT SO THEY KNOW THAT I HAVE THE FRICKEN MONEY IN MY ACCOUNT IN WHICH I DO!!! THIS IS PAYPALS FAULT JUST AS MUCH AS IT IS AS JCPENNY!!! DON'T CHARGE MY SON OF A *** ACCOUNT FOR SOMETHING I DID NOT RECEIVE ELECTRIC RANGE OR THE FRICKEN CORD ALL I KNOW IS EVERYONE IS DENYING THAT IT IS THERE FAULT AND IT ALL LANDS ONTO MY SHOULDERS AND FRICKEN PAYPAL BILLS MY ACCOUNT FOR THE ITEMS I DID NOT RECEIVE!!!

IF I RECEIVED THE ITEMS NONE OF THIS *** WOULD BE HAPPENING, BUT OF COURSE NO ONE SEEMS TO KNOW WHAT THE *** IS GOING ON AND THEN PAYPAL CAN'T HIRE PEOPLE FROM THE UNITED STATES YOU HAVE TO HIRE PEOPLE FROM A FRICKEN THIRD WORLD COUNTRY THAT DOESN'T EVEN SPEAK CLEAR ENGLISH OR KNOW WHAT THE *** THEY ARE SUPPOSE TO DO ALL I HAVE GOTTEN OUT OF THIS *** IS A FRICKEN MIGRAINE AND I AM TIRED OF ALL OF THE *** THAT YOU AND JCPENNY PUTS ON MY SHOULDERS!!! IT IS WRONG TO THIS TO THE CUSTOMER WORK THE ISSUES OUT BETWEEN JCPENNY AND PAYPAL AND KEEP ME OUT OF IT AND DON'T CHARGE MY ACCOUNT THAT I HAVE TO PAY FOR SOMETHING THAT I NEVER RECEIVED!!!!!!! DOES THAT MAKE ANY SENSE???? GET YOUR HEADS OUT OF YOUR BUTTS AND FIX THE PROBLEM INSTEAD OF MAKE IT MORE CONFUSING FOR THE BUYER BECAUSE I AM TOATALLY CONFUSED ON WHAT I AM SUPPOSE TO DO IF YOU SAY YOUR GOING TO STAND BEHIND THE BUYER THEN GET THIS TAKEN CARE OF AND FIX MY ACCOUNT!!!!

I AM SO DISAPOINTED ON THE WAY PAYPAL AND JCPENNY DO BUSINESS I NEVER RECEIVED THE ITEMS I WAS TOLD THAT PAYPAL CANCELLED THE ORDERS I WAS TOLD THAT JCPENNY STOPPED THE ORDER AND I AM IN THE MIDDLE SAYING WHAT THE *** IS GOING ON HERE SO FIX MY ACCOUNT AND REMOVE THE CHARGES THAT ARE RELATED TO JCPENNY I AM NOT GETTING STUCK WITH A BILL FOR ITEMS THAT I NEVER RECEIVED!!! I WAS SUPPOSE TO RECEIVE A ELECTRIC RANGE ON THURSDAY OF 4/25/2018 AND WAITED FOR FOUR HOURS FROM 12:00 NOON - 4:00 PM AND WHEN I CALLED JCPENNY I WAS TOLD THAT PAYPAL CANCELLED THE ORDER I HAVE PAYPAL STATING THAT JCPENNY CANCELLE THE ORDER WHAT THE *** IS A PERSON SUPPOSE TO DO WHO IS CAUGHT IN THE MIDDLE AND DEALING WITH IDIOTS ON BOTH SIDES!!!!

Review
#1242726 Review #1242726 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Fuck jcpenny
  • Fuckers
Reason of review
Bad quality
Loss
$650
Preferred solution
Full refund