Product: Jcpenney Shipping Service Clear all filters (115 of 115 reviews match)
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I ordered a dress and pair of shoes online from JCPenney.com. All of my items were marked as shipped. My tracking status showed all items as shipped. I receive my package and inside is a note that says JCPenney.com was "unable to completely fulfill all items on your...
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Review
#1354815 Review #1354815 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Problem with delivery
Preferred solution
They change their entire system to update the customer when an item cannot be fulfilled.
1.5
Details
I cant get the jeans.why?.
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1 comment
NumbMacaroniPenguin
#1551630

I want a pair of juniour curvy fit size 11 bootcut.they say they are out of stock.when are they going to be in stock.they have been out of stock for a while.what dose that mean .do you have them ? Ate you going to get them???please I would like to buy some

Review
#1344905 Review #1344905 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Jcpenney - I'm mad disappointed

1.0
Details
I ordered two pairs of pants and they send me one pair I call then they have me in the phone for almost and hour they told me they were going to send me another pair and they asked me for my debit card again and they charge me again I cancelled thats stupid I thought they were honest so becarefull they don't send you all the stuff you buy
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Review
#1336335 Review #1336335 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
After waiting 4-7 business days for my order to arrive at my local JC Penney, I asked that the order be tracked to find out where it is other than in transit to the store. Was told by not one, but three customer service reps that there is no way to track a shipment...
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Review
#1333250 Review #1333250 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
So I called and talked with JC Penney and they said that the items I ordered were out of stock and they had just made a mistake sending my order without an explanation for missing items and with billing for all items. They were going to credit me. UPS stopped with...
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2 comments
Anonymous
#1542253

When i was little, I used to love looking through the JCPenny Christmas Catalog and "Wishing & Wondering" at all of the interesting looking things for sale.

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Review
#1331522 Review #1331522 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
also ordered a TV with it . When the appliances. came. there was. no TV. no instructions for any of the appliances. (refrigerator, stove and microwave) I was. told that the TV. would. come in two days. which it. NEVER arrived. I called multiple. times, did. chat. line...
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Review
#1327769 Review #1327769 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Jcpenney - Nothing linger Shopping with JCPenny

I ordered a package online that was never delivered I have called 3 times they still at not able to help me. I spent $700 and they are trying to tell me the packagess were delivered to my neighbor.I am calling my bank.
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Review
#1324775 Review #1324775 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
Beware that JC Penny does not refund shipping costs even for those items that are shipped to the stores for customer pick up. So, if you order a pair of slacks that are not stocked in the stores, you travel to the store to pick them up, and then determine that they are...
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Review
#1322741 Review #1322741 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Pricing issue
4.0
Details
My online order with JC Penney (JCP)was split into two separate shipments, which is not the problem. The first shipment was received on time. JCP sent me an e-mail stating that the second part of my order had been processed and was "On Its Way" as of Friday, 7/27/18,...
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Review
#1317893 Review #1317893 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Nice customer service representatives
Cons
  • Getting incorrect shipping notifications
Reason of review
Order processing issue
Preferred solution
Companies should not notify that an order has been shipped until it’s in the hands of the carrier.
Tags
  • Shipping
  • Notifications
My fiance` and I ordered a washer, dryer, and refrigerator WITH ice makers connection kit (hoses and such)... This morning I received all three appliances but NOT the ordered and paid for icemaker kit. We contacted a representative in OHIO that told us to try and...
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Review
#1302315 Review #1302315 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue