Product: Jcpenney Shipping Service Clear all filters (112 of 112 reviews match)
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Jcpenney in Woodstock, Georgia - Poor Customer Service

1.4
Details
Ordered on line. JCP stated would be delivered to store. In 3rd week of waiting, JCP billed in advance of receiving merchandise + don’t know WHERE nor WHEN I am to receive. “This will be the last purchase”
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Review
#1406546 Review #1406546 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
2.6
Details
Jcpenney - Nightmare! Zero customer service
JCpenny App tells me I have rewards points, so I make my order on Nov 2nd hoping to have the stuff ready for Thanksgiving. I call twice first time they said I need it a new method of payment which I gave to them, three weeks later no items, call again so they tell me...
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Review
#1404812 Review #1404812 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Poor customer service

Jcpenney in Lubbock, Texas - Online order

I order some items from JCPenney's online. I paid for 2 day shipping. I needed these items for a wedding I kept calling to follow up with customer service. The young lady was very nice. Parently she didn't know the process at all. To make a long story short. I did not receive my items at all. Dad was just finally show up a week late I would never order again from JCPenney's very unhappy Sad
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Review
#1400072 Review #1400072 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Not as described/ advertised
I received an incomplete order. I called customer service. Spent 14 minutes with someone with an extremely heavy accent and a very difficult time understanding her. She did not listen to my questions and continually interrupted me. She even suggested that I look again...
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Review
#1391899 Review #1391899 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
1.0
Details
Search several months for curtains, have always thought JCP had nice selection. Finally pick curtains displayed only to find out no longer carrying. Start over, select new curtain and 10/5/18, able to purchase drapes in store, new rods, but my luck ended with sheers...
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Review
#1388691 Review #1388691 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Poor customer service

Jcpenney in Middletown, New York - Don’t buy a mattress you won’t get it!!!!

1.0
Details
Waited 7 weeks for my mattress. I called several times and not one person called back! Cooperate Joshua I never got a call back and could never get him back on the phone..Beatrice tana and several others. Well I cancelled and you guys really suck
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Review
#1379847 Review #1379847 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
Ordered online and received wrong item. I only noticed the error when I got home. Called customer service for online ordering, who told me that since I picked up in store, I had to drive back to the store to exchange. Drove to the store and waited in the long line...
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Review
#1356508 Review #1356508 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
I ordered a dress and pair of shoes online from JCPenney.com. All of my items were marked as shipped. My tracking status showed all items as shipped. I receive my package and inside is a note that says JCPenney.com was "unable to completely fulfill all items on your...
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Review
#1354815 Review #1354815 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Problem with delivery
Preferred solution
They change their entire system to update the customer when an item cannot be fulfilled.
1.5
Details
I cant get the jeans.why?.
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1 comment
NumbMacaroniPenguin
#1551630

I want a pair of juniour curvy fit size 11 bootcut.they say they are out of stock.when are they going to be in stock.they have been out of stock for a while.what dose that mean .do you have them ? Ate you going to get them???please I would like to buy some

Review
#1344905 Review #1344905 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Jcpenney - I'm mad disappointed

1.0
Details
I ordered two pairs of pants and they send me one pair I call then they have me in the phone for almost and hour they told me they were going to send me another pair and they asked me for my debit card again and they charge me again I cancelled thats stupid I thought they were honest so becarefull they don't send you all the stuff you buy
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Review
#1336335 Review #1336335 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue