Product: Jcpenney Shipping Service Clear all filters (115 of 115 reviews match)
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Jcpenney in Fort Wayne, Indiana - Terrible

1.0
Details
I made what a thought was a one time purchase later to find out that they broke my items up and only charged for what was shipped. I was never made aware that this would be done!
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Review
#1414980 Review #1414980 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Jcpenney in Nashville, Tennessee - Shipping

Placed or on Nov 25th for standard delivery to my home (4-7 buisness days per order). As of today, 29th only one of my items has been shipped witg estimated delivery of Dec 6th which is clearly outside of 4-7 biz days. The others items has been showing In Progress for 4 days. Called and was told order can't be canceled or expedited. Extremely upset and will call in with complaints.
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#1410461 Review #1410461 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Jcpenney in San Antonio, Texas - Ship to store takes 10 business days

3.1
Details
Ordered November 16th, still no order at the store. Repeatedly do not get emails when orders arrive at the store and many times cannot get anything other than a recording saying no one is available when I call the store directly. I went in person yesterday. I'm thinking JCPenney will be going out of business soon.
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#1409181 Review #1409181 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Jcpenney in Woodstock, Georgia - Poor Customer Service

1.4
Details
Ordered on line. JCP stated would be delivered to store. In 3rd week of waiting, JCP billed in advance of receiving merchandise + don’t know WHERE nor WHEN I am to receive. “This will be the last purchase”
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Review
#1406546 Review #1406546 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
2.6
Details
Jcpenney - Nightmare! Zero customer service
JCpenny App tells me I have rewards points, so I make my order on Nov 2nd hoping to have the stuff ready for Thanksgiving. I call twice first time they said I need it a new method of payment which I gave to them, three weeks later no items, call again so they tell me...
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#1404812 Review #1404812 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Poor customer service

Jcpenney in Lubbock, Texas - Online order

I order some items from JCPenney's online. I paid for 2 day shipping. I needed these items for a wedding I kept calling to follow up with customer service. The young lady was very nice. Parently she didn't know the process at all. To make a long story short. I did not receive my items at all. Dad was just finally show up a week late I would never order again from JCPenney's very unhappy Sad
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#1400072 Review #1400072 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Not as described/ advertised
I received an incomplete order. I called customer service. Spent 14 minutes with someone with an extremely heavy accent and a very difficult time understanding her. She did not listen to my questions and continually interrupted me. She even suggested that I look again...
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#1391899 Review #1391899 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
1.0
Details
Search several months for curtains, have always thought JCP had nice selection. Finally pick curtains displayed only to find out no longer carrying. Start over, select new curtain and 10/5/18, able to purchase drapes in store, new rods, but my luck ended with sheers...
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Review
#1388691 Review #1388691 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Poor customer service

Jcpenney in Middletown, New York - Don’t buy a mattress you won’t get it!!!!

1.0
Details
Waited 7 weeks for my mattress. I called several times and not one person called back! Cooperate Joshua I never got a call back and could never get him back on the phone..Beatrice tana and several others. Well I cancelled and you guys really suck
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Review
#1379847 Review #1379847 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
Ordered online and received wrong item. I only noticed the error when I got home. Called customer service for online ordering, who told me that since I picked up in store, I had to drive back to the store to exchange. Drove to the store and waited in the long line...
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Review
#1356508 Review #1356508 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue