Product: Jcpenney Shipping Service Rating: 3 Stars Clear all filters (15 of 115 reviews match)
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3.1
Details
Wanted to order a memory foam 3 piece bathroom set in navy blue but they were out of the color so requested a in stock alert. Received a email saying it was in so tried to purchase and once again told me it was out. Requested another alert received one today so I...
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#1424250 Review #1424250 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Pricing issue

Jcpenney in San Antonio, Texas - Ship to store takes 10 business days

3.1
Details
Ordered November 16th, still no order at the store. Repeatedly do not get emails when orders arrive at the store and many times cannot get anything other than a recording saying no one is available when I call the store directly. I went in person yesterday. I'm thinking JCPenney will be going out of business soon.
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Review
#1409181 Review #1409181 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
2.6
Details
Jcpenney - Nightmare! Zero customer service
JCpenny App tells me I have rewards points, so I make my order on Nov 2nd hoping to have the stuff ready for Thanksgiving. I call twice first time they said I need it a new method of payment which I gave to them, three weeks later no items, call again so they tell me...
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Review
#1404812 Review #1404812 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Poor customer service
2.6
Details
When I got home I checked the website and the item was still available so why was it cancelled? I will give them one more chance and if they screw up again I'm done with JCPenney. They had to close a lot of stores and if they want a larger share of the online market...
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1 comment
Anonymous
#1457218

As employees, including managers, we don't know why orders are cancelled as there's no way for us to look this info up. The customer service number is where they can give you that info.

And I'm sorry but, whether you're a loyal customer or not....you are considered the same as all other customers. Sad, but true.

Review
#1223899 Review #1223899 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
2.8
Details
Today is Jan 3 and I have yet to receive contact althought the recliner was shipped on Dec 15. What a great Christmas present for my 85 year old mother (heavy sarcasm). An effort to cancel the order was made using their automated system however I was informed the...
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Review
#1161620 Review #1161620 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Unable to speak to associate in customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$269
Preferred solution
Let the company propose a solution

Jcpenney - Customer dis-service

3.2
Details
Have tried to get updates on order placed 11-21-2017. Received email that order was shipped on 11-30-2017. Great, or so I thought. It is now December 21, 2017 and have yet to receive order. Called automated line, which states it is shipped but with no other information. Have tried to use carriers web site to track shipping, but it does not recognize the order number. Have repeatedly tried to call the customer service number. Unable to talk to someone at customer service. Estimated wait time to talk to customer service rep are a joke, 3 minutes turns into 30 + minutes. That is if you are lucky enough to actually talk to a customer service rep. The two times I actually was able to reach a rep, they transferred me to the line for furniture inquiries. No answer. Have called this same line at least 15 times. No answer. Just get recording saying your call is important to us and to stay on the line. the automation keeps asking me to press one to leave feed back after speaking to customer service rep. Have spent hours and days trying to track order to no avail. Unable to cancel order per their policy??? Fed up!! Ruined my Christmas and wasted HOURS of my time!!! Will not be doing business with this company again.
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Review
#1153484 Review #1153484 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Price of the item purchased
Cons
  • Did not receive item purchased
Reason of review
Problem with delivery
Loss
$157
Preferred solution
Deliver product or service ordered

Jcpenney - Cancelled order

3.2
Details
Ordered a ring online. Takes 2 weeks to ship from factory. After waiting 2 weeks from placing the order, they cancel it. Gave it a second try because the ring is still available online, on sale for $1000 cheaper, wait 2 weeks and its cancelled again! Right before Christmas. To top it off the wait time for customer service is 70 minutes. Why cant such a big company get theyre act together?
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Review
#1151433 Review #1151433 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Jcpenney - Horrendous furniture service

2.7
Details
I ordered 2 mattresses on 11/14/17. The saleswoman said I can receive them in "2 to 3" weeks, and I was given information with a phone number and 2 email addresses to contact about a more precise delivery date. Neither email address worked, and the phone message gave outrageous wait times. I finally called the store and saleswoman said she has no control of the factory assembly timing. I said I needed a pecise delivery period because of my scgedule in Nov and Dec, otherwise I will have to cancel the order. She had th gall to tell me that I would be charged a restocking fee if I cancelled the order which was apparently not even manifactured at that time! On Dec 12 I kept trying the numbers and email addresses, all without success. If I do not receive this order by 12/22/17, I wil cancel the order and will see them in samll claims court about any "restocking fee". WARNING: DO NOT BUY FROM JCP FURNITURE CONCESSION - DECEITFUL PRACTICES!
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Review
#1149194 Review #1149194 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Poor mattress sales information misleading delivery period
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
3.4
Details
I placed an online order, picked it up at JC Penny (Garden State Plaza, NJ), and realized when I got home that one item was missing (3 items were in the bag - one was missing).I called the 800 number right away, they said they would look into it. I called the 800...
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2 comments
Anonymous
#1387807

This is why at my store when I go and get a customer's order for them I request that they open the package and make sure all of their items are there.

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Review
#1117294 Review #1117294 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Refund was made for missing item
  • Corporate
Cons
  • Order fulfillment
Reason of review
Problem with delivery
Loss
$10
Preferred solution
Full refund

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

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Jcpenney reviews

Jcpenney - Order, but Not Gotten

3.4
Details
I went onto JCPenney's website and found this really nice dress for my homecoming. I checked the track my order multiple times. It said was backordered and won't come in yet. I called to see when I could get it, and the person on the phone was very nice and told me in about a week later. I waited and then found an email saying that my order was cancelled because they didn't have it anymore. So I went to look on the website to see, and the dress was there and in stock. I called the company again and told them this, but by this time my homecoming was over, so I didn't really want the dress. But the person this time was snippy and short and sounded bored with her job and not happy to help. She was just like oh sorry would you like to order this again? I said no because I didn't need the dress anymore, but was disappointed that they didn't do more to try to make me happy. They just kind of left it as oh well. I wouldn't have liked something to make me feel better about a dress that wasn't in stock but actually was.
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Review
#1113544 Review #1113544 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution