Product: Jcpenney Shipping Service Rating: 1 Star Clear all filters (26 of 115 reviews match)
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Jcpenney in Saint Louis, Missouri - Order return

1.0
Details
I found the item I ordered in the store .... I was charged 3.95 to ship my order to the store ... when wanted to return my order ... I was told I would not be credited the 3.95 ship fee .... I think with all the stores free ship policy , & too your company is the slowest on receiving an item ... I shouldn’t have to Pay the ship fee & should be credited for it ... Not a happy customer
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Review
#1695497 Review #1695497 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Jcpenney in Boca Raton, Florida - Worst experience ever

1.0
Details
Ordered ship to store item - 2 weeks later it is delivered to store but no one can locate order 12 days later no one at store or .com can tell me anything- will never shop here again
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Review
#1427254 Review #1427254 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
1.0
Details
I placed an order online with JCP on 11/26/18. One item shipped one did not, but they created a shipping label and never gave the item to UPS. There only solution offered to me was to take a refund (which I have to go and process myself through paypal), wait 5-7 days...
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Review
#1420932 Review #1420932 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Jcp doesnt ship product lies and poor customer service
Reason of review
Problem with delivery
Loss
$62
Preferred solution
Deliver product or service ordered

Jcpenney in Fort Wayne, Indiana - Terrible

1.0
Details
I made what a thought was a one time purchase later to find out that they broke my items up and only charged for what was shipped. I was never made aware that this would be done!
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Review
#1414980 Review #1414980 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Jcpenney in Woodstock, Georgia - Poor Customer Service

1.4
Details
Ordered on line. JCP stated would be delivered to store. In 3rd week of waiting, JCP billed in advance of receiving merchandise + don’t know WHERE nor WHEN I am to receive. “This will be the last purchase”
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Review
#1406546 Review #1406546 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
1.0
Details
Search several months for curtains, have always thought JCP had nice selection. Finally pick curtains displayed only to find out no longer carrying. Start over, select new curtain and 10/5/18, able to purchase drapes in store, new rods, but my luck ended with sheers...
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Review
#1388691 Review #1388691 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Poor customer service

Jcpenney in Middletown, New York - Don’t buy a mattress you won’t get it!!!!

1.0
Details
Waited 7 weeks for my mattress. I called several times and not one person called back! Cooperate Joshua I never got a call back and could never get him back on the phone..Beatrice tana and several others. Well I cancelled and you guys really suck
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Review
#1379847 Review #1379847 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue

Jcpenney - I'm mad disappointed

1.0
Details
I ordered two pairs of pants and they send me one pair I call then they have me in the phone for almost and hour they told me they were going to send me another pair and they asked me for my debit card again and they charge me again I cancelled thats stupid I thought they were honest so becarefull they don't send you all the stuff you buy
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Review
#1336335 Review #1336335 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Order processing issue
1.2
Details
I ordered a mattress and box spring it took three weeks almost 4 weeks to get it delivered I called three times with an excuse from employees everytime. The third time I was told that the third party would be calling to set a time for my delivery well I got a recording...
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Review
#1289464 Review #1289464 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Employees
Reason of review
Poor customer service

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney Reviews

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Jcpenney reviews
1.0
Details
NSTEAD OF TELLING THE CUSTOMER WERE RIGHT AND YOUR WRONG!!! I DID NOT RECEIVE MY ORDER AND I AM CHARGED FOR IT THEN ANOTHER BILL COMES IN FOR OTHER PARTS AND I DON'T RECEIVE THEM AND I ASK WELL WHAT IS PAYPAL CREDIT GOING TO DO ABOUT THIS NOT A DAMN THING THEY TELL...
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1 comment
FretfulMole
#1471024

NSTEAD OF TELLING THE CUSTOMER WERE RIGHT AND YOUR WRONG!!! I DID NOT RECEIVE MY ORDER AND I AM CHARGED FOR IT THEN ANOTHER BILL COMES IN FOR OTHER PARTS AND I DON'T RECEIVE THEM AND I ASK WELL WHAT IS PAYPAL CREDIT GOING TO DO ABOUT THIS NOT A DAMN THING THEY TELL ME TO TAKE IT UP WITH JCPENNY THEY WILL HELP YOU I HAVE GONE BACK AND FOURTH I HAVE COPIED AND PASTED INFORMATION PROVING THAT I ORDERED THE ITEM THEN THEY PUT ITEMS ON HOLD UNTIL THE DAMN THING CAN BE RELEASED, BUT THEN TO FIND OUT THE ELECTRIC CORD WHICH WAS SUPPOSE TO GO WITH THE STOVE THEY TOLD ME THAT IS MY RESPONSIBILITY THAT I HAVE TO PAY MY BILL FOR WHAT I DID NOT RECEIVE THE FRICKEN ITEMS SO I AM SUPPOSE TO EAT IT AND PAY OFF MY PAYPAL CREDIT FOR AN ITEM THAT I DID NOT GET WHY CAN'T PAYPAL AND JCPENNY WORK THIS OUT BETWEEN THEM WHY SHOULD I BE INVOLVED I AM THE ONE WHO PLACED THE ORDER, BUT THE MONEY OF TRANSFERING IS BETWEEN PAYPAL CREDIT AND JCPENNY AND THEN I AM SUPPOSE TO MAKE PAYMENTS FOR ITEMS I DON'T EVEN OWN OR HAVE RECEIVED???

WHAT THE *** IS WRONG WITH YOU PEOPLE GET YOUR ACT TOGETHER ALL I KNOW IS I HAVE ONE *** HEADACHE GOING BACK AND FOURTH WITH PAYPAL AND JCPENNY ABOUT THIS WHOLE GODAM DEAL GET YOUR *** TOGETHER DON'T PUT MY MONEY ON HOLD IF I PURCHASE SOMETHIING SEND THE DAMN MONEY TO THEM; AND THEN IF I DON'T RECEIVE THE ITEM THEN SEND MY MONEY BACK INSTEAD OF PUTTING FRICKEN HOLDS ON MY MONEY AND THIS ONE IS NOT RESPONSIBLE AND THAT ONE IS NOT RESPONSIBLE AND I AM THE CUSTOMER WHO MADE THE ORDER, IS IT MY FAULT FOR THE *** THAT I DIDN'T RECEIVE THE ITEMS??? I DON'T THINK SO, BUT I DON'T FEEL THERE SHOULD BE A HOLD ON MY ACCOUNT SO THEY KNOW THAT I HAVE THE FRICKEN MONEY IN MY ACCOUNT IN WHICH I DO!!! THIS IS PAYPALS FAULT JUST AS MUCH AS IT IS AS JCPENNY!!! DON'T CHARGE MY SON OF A *** ACCOUNT FOR SOMETHING I DID NOT RECEIVE ELECTRIC RANGE OR THE FRICKEN CORD ALL I KNOW IS EVERYONE IS DENYING THAT IT IS THERE FAULT AND IT ALL LANDS ONTO MY SHOULDERS AND FRICKEN PAYPAL BILLS MY ACCOUNT FOR THE ITEMS I DID NOT RECEIVE!!!

IF I RECEIVED THE ITEMS NONE OF THIS *** WOULD BE HAPPENING, BUT OF COURSE NO ONE SEEMS TO KNOW WHAT THE *** IS GOING ON AND THEN PAYPAL CAN'T HIRE PEOPLE FROM THE UNITED STATES YOU HAVE TO HIRE PEOPLE FROM A FRICKEN THIRD WORLD COUNTRY THAT DOESN'T EVEN SPEAK CLEAR ENGLISH OR KNOW WHAT THE *** THEY ARE SUPPOSE TO DO ALL I HAVE GOTTEN OUT OF THIS *** IS A FRICKEN MIGRAINE AND I AM TIRED OF ALL OF THE *** THAT YOU AND JCPENNY PUTS ON MY SHOULDERS!!! IT IS WRONG TO THIS TO THE CUSTOMER WORK THE ISSUES OUT BETWEEN JCPENNY AND PAYPAL AND KEEP ME OUT OF IT AND DON'T CHARGE MY ACCOUNT THAT I HAVE TO PAY FOR SOMETHING THAT I NEVER RECEIVED!!!!!!! DOES THAT MAKE ANY SENSE???? GET YOUR HEADS OUT OF YOUR BUTTS AND FIX THE PROBLEM INSTEAD OF MAKE IT MORE CONFUSING FOR THE BUYER BECAUSE I AM TOATALLY CONFUSED ON WHAT I AM SUPPOSE TO DO IF YOU SAY YOUR GOING TO STAND BEHIND THE BUYER THEN GET THIS TAKEN CARE OF AND FIX MY ACCOUNT!!!!

I AM SO DISAPOINTED ON THE WAY PAYPAL AND JCPENNY DO BUSINESS I NEVER RECEIVED THE ITEMS I WAS TOLD THAT PAYPAL CANCELLED THE ORDERS I WAS TOLD THAT JCPENNY STOPPED THE ORDER AND I AM IN THE MIDDLE SAYING WHAT THE *** IS GOING ON HERE SO FIX MY ACCOUNT AND REMOVE THE CHARGES THAT ARE RELATED TO JCPENNY I AM NOT GETTING STUCK WITH A BILL FOR ITEMS THAT I NEVER RECEIVED!!! I WAS SUPPOSE TO RECEIVE A ELECTRIC RANGE ON THURSDAY OF 4/25/2018 AND WAITED FOR FOUR HOURS FROM 12:00 NOON - 4:00 PM AND WHEN I CALLED JCPENNY I WAS TOLD THAT PAYPAL CANCELLED THE ORDER I HAVE PAYPAL STATING THAT JCPENNY CANCELLE THE ORDER WHAT THE *** IS A PERSON SUPPOSE TO DO WHO IS CAUGHT IN THE MIDDLE AND DEALING WITH IDIOTS ON BOTH SIDES!!!!

Review
#1242726 Review #1242726 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Fuckers
  • Fuck jcpenny
Reason of review
Bad quality
Loss
$650
Preferred solution
Full refund