Product: Jcpenney Shipping Service Clear all filters (115 of 115 reviews match)
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Jcpenney in Saint Louis, Missouri - Order return

1.0
Details
I found the item I ordered in the store .... I was charged 3.95 to ship my order to the store ... when wanted to return my order ... I was told I would not be credited the 3.95 ship fee .... I think with all the stores free ship policy , & too your company is the slowest on receiving an item ... I shouldn’t have to Pay the ship fee & should be credited for it ... Not a happy customer
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Review
#1695497 Review #1695497 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Jcpenney - Terrific person in shipping!

4.9
Details
I just wanted to thank Kathleen in shipping. I had a problem with an order and being double billing. She made the process so easy and painless. Thank you Kathleen! Five stars from me!
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Review
#1683098 Review #1683098 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Product
Cons
  • Order was stuck in limbo
Reason of review
Good customer service
Tags
  • Order Delivery

Jcpenney - Frustrated and Grumpy

1.6
Details
To return items that you have ordered on line through their web site, you have to pay for the shipping. Of course they say you can return to a JCPenny store for free, but that can take up to 2 HOURS. First if I had a JCPenny store convenient and close I would shop there and save myself all this frustration. Second. why do I want to wait around a store, I will no longer shop at, for 2 HOURS to get a return.
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Review
#1624300 Review #1624300 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Pros
  • Sales staff
Cons
  • Service on returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$67
Preferred solution
Full refund
2.2
Details
I picked up my online order of 2 white bras at Penney's store. When I got home I opened the packages. One of the bras was black even though it was labeled white. I called Customer Service to send the right one to the store so I could exchange them. I was informed that...
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Review
#1517849 Review #1517849 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Customer service when they make an error
Reason of review
Poor customer service
Loss
$15
Preferred solution
Deliver product or service ordered

Jcpenney in Citrus Heights, California - Charged shipping in error

Ordered three pair of shoes with charges reduced by offer. The display showed $113.## including tax and shipping. I assumed that when I completed the order that shipping charges would automatically be removed. I want the shipping charges removed, or I will return all items and drop my new account and shop amazon prime. Used this option instead of waiting for C/S rep on phone.
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Review
#1635281 Review #1635281 is a subjective opinion of poster.
Service
Jcpenney Shipping Service

Jcpenney in Citrus Heights, California - Inquiring about order with shipping fees and delayed delivery dates

I ordered over $100 in charges and expected free shipping. Once the discount was applied it was $113 with shipping fees and tax. I will cancel the order if you will not honor free shipping.
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1 comment
Anonymous
#1757382

It's the total BEFORE tax, you can't do $90 with $10 Tax.

Review
#1628863 Review #1628863 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
2.6
Details
Jcpenney - Nightmare! Zero customer service
JCpenny App tells me I have rewards points, so I make my order on Nov 2nd hoping to have the stuff ready for Thanksgiving. I call twice first time they said I need it a new method of payment which I gave to them, three weeks later no items, call again so they tell me...
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Review
#1404812 Review #1404812 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Poor customer service
3.1
Details
Wanted to order a memory foam 3 piece bathroom set in navy blue but they were out of the color so requested a in stock alert. Received a email saying it was in so tried to purchase and once again told me it was out. Requested another alert received one today so I...
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Review
#1424250 Review #1424250 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Pricing issue
1.0
Details
I placed an order online with JCP on 11/26/18. One item shipped one did not, but they created a shipping label and never gave the item to UPS. There only solution offered to me was to take a refund (which I have to go and process myself through paypal), wait 5-7 days...
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Review
#1420932 Review #1420932 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Cons
  • Jcp doesnt ship product lies and poor customer service
Reason of review
Problem with delivery
Loss
$62
Preferred solution
Deliver product or service ordered

Contact Jcpenney Customer Service

Mailing Address:
JCPenney, Inc.
6501 Legacy Drive
Plano, Texas 75024
United States
Phone:
(800) 322-1189
All Jcpenney Contacts

Jcpenney Reviews

  1. 203 reviews
  2. 131 reviews
  3. 119 reviews
  4. 69 reviews
  5. 25 reviews
Jcpenney reviews
My name is Gregory Washington, I live at 2148 Alice Ave #103, and on November 30th, 2018 I placed an order from your website for my girlfriend for Christmas, however the item was sent to an old address where I haven't lived in over 3 years. When I purchased the item...
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Review
#1421613 Review #1421613 is a subjective opinion of poster.
Service
Jcpenney Shipping Service
Reason of review
Poor customer service
Loss
$112
Preferred solution
Deliver product or service ordered